What's happening with BTB's service?

Discussion in 'Beyond The Box' started by mosaka, Apr 26, 2018.

  1. jayparalejas

    jayparalejas Active Member

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    Chat with apple support first. I was able to get a repair request for my service battery MBP 15 2017. agent said I was covered by the free replacement for the whole bottom case. chat was july 21, scheduled with powermac at july 23, 2020. they called, said to backup and reformat. lead time for the repair was 1-2 weeks.
     
  2. d.know

    d.know Member

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    That was literally the first thing I did.

    No idea why in your case they set a schedule on your behalf, but on mine they kept putting the onus on me. Kept giving me the roundabout "please check until an available appointment appears" or "we can only see the schedule for the next seven days".

    Calling PMC directly is the same, it's either "Apple controls our schedule via the website" or "try to refresh every morning and check if the new day has a free slot".
     
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  3. jayparalejas

    jayparalejas Active Member

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    I was able to drop off my unit today. I guess keep chatting with apple support for a schedule. Was there today at 1pm and they accomodated me coz no one was there literally. I am the only customer for the day. The service center name is mobile care by powermac.
     
  4. jayparalejas

    jayparalejas Active Member

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  5. d.know

    d.know Member

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    Update:

    three weeks have passed and my phone is still “queued for repair”

    And I guess they gave up on responding to people and have stopped answering their phones because I tried calling yesterday and today for at least an update on the backlog but no one is picking up
     

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