What is Apple's standard warranty policy for repairs by Apple Service Providers?

Discussion in 'iMac' started by dakilang_waiter, Apr 11, 2011.

  1. dakilang_waiter

    dakilang_waiter Active Member

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    What is the standard warranty policy for repairs in general performed by Authorized Apple Service Providers (AASPs)?

    This is most relevant for repairs done for Macs at the end of their warranty period and for repairs on out-of-warranty units.

    I am asking because my officemate is currently having problems convincing Apple Singapore to repair a display defect in his iMac that came out again within 3 months of being serviced by an AASP. The unit's warranty period just expired.

    He is currently exploring options of just paying to have it fixed but wants to be reassured by PowerMac of a warranty for the repair they will provide.
     
  2. ikenn

    ikenn Member

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    If its the same part, the part will still have 3 months warranty.
     
  3. dakilang_waiter

    dakilang_waiter Active Member

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    Yup, the same part that was repaired was the one that got broken again. Anyway, good to know the 3 months warranty.

    A higher ranked person from Apple Singapore talked to my officemate and waived the repair fee. Apple will now honor the warranty and repair the iMac for free (through PowerMac). +1 for Apple but my officemate still had a very hard time getting to it (2 weeks of calling). The lesson then is to be persistent in pushing for your rights.
     

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