I purchased a second hand 15" 2.6 Ghz MBP about a year ago from a professional photographer here in the US. It had an extended AppleCare with it so I thought it was a good deal. This weekend, the video just died. I can hear it boot up, I can login, keyboard lights up, etc but no display. Anyway, I just wanted to share my experience with Apple: Monday 6pm: called support, asked to reset SMC, PRAM, which I said I aleady did. She asked for my zip code and after seeing that the nearest Apple Store is 3.5 hours away, she said thy she will send a box so I can send in my MBP. I was told to expect it in 2-3 business days. Tuesday 5:30pm: when I got home, FedEx has delivered the box. I opened it and it came with instructions, foam packaging which you have to remove some so the MBP woul fit snugly, white antistatic bag that you need to place the MBP into, and even tape to seal the box. Once you seal the box, you just need to tear off the top layer if the FedEx label revealing a priority overnight return label underneath going to Houston, TX. It was still before 8pm so I thought I can still drop off the box at FedEx. Wednesday 9am: received an email from Apple that they got the box already and they will start the repair. A link was provided in the email so you can track the status. Just before lunch, I checked the status and it said it was done and was pending return. About 6pm, I received another email saying that the service request is complete with a link to a FedEx tracking number so I can track it. Clicking on the tracking number showed that it was shipping again via priority overnight and to expect it by 10:30am the next day. Thursday 10am: today I got back my MBP. A printout with all my MBP's specs is included along with what was changed - Logic Board - no video. I'm quite surprised and of course happy with Apple's customer service. I've read that their customer service is rated #1 but you won't really appreciate it until you experience it. Anyway, just thought I would share this. Kudos Apple!