Hello A. Shop This is Miguel one of your loyal customers. Just wanted to request if your staff could please be more informed about claiming applecare. I almost missed out on the opportunity in claiming battery replacement if i had listened to one of your reps. I spoke to someone in your Makati branch about my MBP 15 inch which i purchased from your shop almost 3 years ago. My battery bloated and i was requesting for assistance to claim applecare. The person I spoke to was adamant that even if my unit was covered that i would not be able to claim applecare for my battery since Apple policy was that the battery was only covered for a year. We went back and forth for a while and knowing that they are the experts i let it be. To make a long story short I took my chances and took my mac to Power Mac in Greenbelt still believing the miss information i was given and hoping to get a replacement. Mark of Power Mac asked what the problem was took in the mac and a week later i got a brand new battery.