Staingate Issue

Discussion in 'MacBook Pro' started by joshuaster, May 1, 2015.

  1. genesisdeleon

    genesisdeleon Member

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    Sorry, forgot to mention.. I had my speakers replaced too since the sound is distorted/mumbled.. but they charged me for the labor fee.. my unit is also out of warranty na.
     
  2. Manilamunky

    Manilamunky New Member

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    The service centerc at the store by the food court of VMall. I told them that I really needed it for work and I think it was just good timing since they told me it would take a week.
     
  3. jeickel

    jeickel New Member

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    Kakagaling ko lang sa Beyond the Box V-Mall Greenhills nung Sabado. I inquired kung pano pag magaavail ng staingate repair, Php1500 daw diagnostic fee tapos irereformat din daw yung PC. Wtf.

    Time to visit another branch I guess.
     
  4. genesisdeleon

    genesisdeleon Member

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    Yeah. They charge Php 1,500 for diagnostic fee but the screen should be free if qualified. Walang re-formatting dapat na magaganap since only the screen is going to be replaced - there is always the risk of reformatting but not required. Try nyo sir sa BTB - Bonifacio High Street.
     
  5. ericb

    ericb Active Member

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    How long would it take before you get your laptop back? I'm having the same issue with my 2016 13" MBP, and I won't be able to work without it (will probably find a temporary laptop for this to be repaired though)
     
  6. genesisdeleon

    genesisdeleon Member

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    Took 3 weeks sir. But I think it depends on thr parts availability.
     
  7. vrl29

    vrl29 Member

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    hope that someday we can have our own apple store here in PH; turnaround time is very quick compared to APRs. point of comparison for the Staingate issue in my rMBP unit:

    Inquiry in one of the APRs here in PH:
    • Diagnostics: 1 week (have to leave the unit in the store for their technicians to check)
    • After 1 week, you have the option to either (a) pull out the unit, or (b) have it sent for repair
    • If unit is pulled out, only the diagnostic fee is to be paid (if out of warranty)
    • If unit is sent for repair, turnaround time would be 3 weeks - 1 month
    Inquiry in an Apple Store in the US:
    • Diagnostic: less than 1 hour
    • Turnaround time: 3 days (leave unit on a Saturday; get unit back on Tuesday)
     
  8. ericb

    ericb Active Member

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    Ouch. I guess I'm stuck with it until I get a service unit (or until I won't be able to work with it anymore lol). Thanks
     
  9. xwacomx

    xwacomx New Member

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    ^sa PMC 1 week lang po
     
  10. PMxx

    PMxx New Member

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    Hi guys! :) I just learned of this issue so im new here. Im just wondering kung covered pa ba yung Macbook Pro 13 inch early 2015 ko? I bought this August 2015 and ngayon ko lang nalaman na may replacement program pala ang apple for this. Nalilito ako kasi nabasa ko dito na covered sya basta within 3 years from date of purchase pero yung group naman na asa FB sabi pasok pa sya basta within 4 years from purchase sya pinareplace.
     
  11. jeickel

    jeickel New Member

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    Same tayo ng unit. Sabi nung pumunta ko sa BTB Greenhills last month, until 2019 ako pwede mag-avail nung repair. So yes, 4 years.
     
  12. jeickel

    jeickel New Member

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    Pag void ba ang warranty (pina-repair yung macbook outside authorized Apple centers), hindi na pwede mag avail ng staingate repair?
     
  13. SQUN

    SQUN Member

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    I am on my second claim. Noticed a square like stain in the middle of the monitor prolly due to oil build up on the keyboard that comes in contact with the monitor.
     
    raypin likes this.
  14. jeickel

    jeickel New Member

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    Just dropped off my unit at Senco Link earlier for staingate repair - will update once I get it back
     
  15. caffelatte

    caffelatte Active Member

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    i was told it will be reformatted too... not sure why... plus got swollen battery :(
    problem with mac if with issues like these is the downtime...
     
  16. jeickel

    jeickel New Member

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    Just got my Macbook back today. It was actually ready for pickup since yesterday, pero ngayon ko lang nadaanan.

    Dropped it off last March 25, and ready for pickup on April 1. Total of 1 week wait time (or 5 business days).

    I had to pay their labor charge/fee of Php2500 because my unit did not pass their diagnostics. From my understanding my unit has to pass Apple standards before they can proceed with the repair, as per protocol. Di naman ako nagtataka kasi medyo ilang beses na ko nagpagawa nung unit ko sa ibang non-Apple authorized shops, so nung sinabi na they had to re-apply thermal paste kasi iba yung ginamit nung previous na gumawa (and nagooverheat yung unit upon diagnostics), na-gets ko naman agad. Ni-lusot nalang daw nung tech guy yung unit ko kahit void na yung warranty dahil naka-ilang repair na yun sa labas (speakers replacement, swollen battery replacement, backlight/chip related issues), so looking at the bright side, okay na rin. At least 50% of my casing is brand new, lol.

    Although tbh 2,500 seems a lot for re-applying thermal paste :p buuut yun talaga yung price na naka-display sa Senco for their labor charge for Macbook repair, so...

    (I just realized something - ang labor charge ba ng Senco ay similar sa diagnostics fee ng BTB? Or iba pa yung diagnostics fee sa labor sa Beyond the Box/Power Mac?)

    Anyway, hope this review is helpful to someone :D I've been eyeing to avail this Staingate repair for some time na, ever since I've discovered this thread. Take note na 2019 ang deadline for most 2015 affected Macbooks, so definitely book your repair soon. ;)
     
    carlabianca likes this.
  17. Don Pao

    Don Pao Well-Known Member

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    Which service center is this? :)
     
  18. lardcas

    lardcas Member

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    Nagpa warranty ako kahapon (4/24) sa BTB BGC. Ask ko lang kung totoo ba na possible abutin ng 1 month ang turnaround ng screen replacement dahil sa staingate issue? Mas mabilis at maganda ba service ng BGC kesa sa GH?
     
  19. carlabianca

    carlabianca Member

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    Also had the same experience in Senco Link Makati. Dropped off my MBP on a Thursday, then they called the next day to tell me parts have arrived and the unit will be ready for pick-up by Monday. Less than a week for the staingate issue.
     
  20. lardcas

    lardcas Member

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    awts sayang dapat sa senco link na lang pala ako nagpa warranty. mukhang matatagalan pa sakin sa btb
     

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