Staingate Issue

Discussion in 'MacBook Pro' started by joshuaster, May 1, 2015.

  1. canucksfan604

    canucksfan604 New Member

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    Did you guys backed up and erased your hard drive before handing your laptop to the service center?
     
  2. Manilamunky

    Manilamunky New Member

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    No, I just gave my unit to them and they gave it back after 3 days. It happened again, though. The screen cleaning instructions form Apple say to use a damp, soft rag and gently wipe the screen. I did that and the day after, it started getting stains again :( I wonder if it can be replaced a second time?
     
  3. mark.rupido

    mark.rupido Member

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    Would they replace my MBP staingate issue if it were bought 2nd hand?
     
  4. Don Pao

    Don Pao Well-Known Member

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    Uhm better send it back and explain that you just followed there instruction. and most probably they will replace it.
     
  5. Don Pao

    Don Pao Well-Known Member

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    As long as it's under the time frame it should be. and not reported to apple as stolen or something.
     
  6. mokmoki

    mokmoki PhilMUG Addict Member

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    i didn't bother erasing my hard drive but made a Time Machine backup anyway just in case. ultimately i just trusted the AASP to do their job properly without any malicious intent. besides, i don't think i have anything sensitive on the drive anyway. i think it's up to you if you feel the need to or not.
     
  7. mokmoki

    mokmoki PhilMUG Addict Member

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    check out this video, looks like your macbook pro is exhibiting similar issues:


    turns out, a lot of macbook pros from 2008 until 2012 had the same GPU issues due to that one chip that always malfunctions. the needed repair is to replace the chip that provides voltage to the GPU with a beefier one. try checking 3rd party Mac repair shops if they can fix your unit. Ynzal is the only reputable Mac repair i usually hear, not sure if there are others (suggestions are welcome).
     
  8. canucksfan604

    canucksfan604 New Member

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    Thanks for the reply everyone. I thought when they replace the display they will also reformat the hard drive? This is not the case for you guys?

    I figured I might as well erase everything since I do have sensitive data and they will reformat the hard drive anyway..
     
  9. mokmoki

    mokmoki PhilMUG Addict Member

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    nope, data was untouched since it isn't part of what will be repaired anyway. just the display.
     
  10. canucksfan604

    canucksfan604 New Member

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    Just an update...

    Got my LCD replaced for free at Beyond the Box.

    Took only a week.

    Been using it for a few days. So far so good.
     
    genesisdeleon likes this.
  11. joethemobile01

    joethemobile01 Active Member

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    Is this still the case with 2017 MBP 15" TB?
     
  12. genesisdeleon

    genesisdeleon Member

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    I think my Mac is starting to show signs of this staingate issue. Sir, any branch po ba ng BTB tinatanggap? How much did it cost?
     
  13. genesisdeleon

    genesisdeleon Member

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    Sorry. Just realized the post said its for free. :D
     
  14. s-mac-k

    s-mac-k Member

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    Will be getting my Macbook 12” back from QCD Galleria. Hopefully no more staingate after this.

    Did any of you guys put a screen protector? I’m considering slapping one on. Won’t it peel off the Antireflective coating? Thanks!
     
  15. Salaryman Ryan

    Salaryman Ryan PhilMUG Addict Member

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    From what I understand staingate applies only to the older design Retina Macbook Pros 2015 or 2014 below. No report I'm aware of yet on the butterfly key Macbooks and touch bar Macbook Pros.
     
    Zoey likes this.
  16. s-mac-k

    s-mac-k Member

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    Mine is a 12inch Macbook and they fixed the staingate issue, no charge.
     
    Salaryman Ryan likes this.
  17. Dekra

    Dekra PhilMUG Addict Member

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    ^ Brought my '15 rMBP to BTB awhile ago to have the screen replaced due to Staingate; has there been an instance where Apple rejected your claim and you were made to pay the 1500 diagnostic fee?
     
  18. sher_amf

    sher_amf Member

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    where did you have it replaced? ang bilis ng 3 days ah
     
  19. genesisdeleon

    genesisdeleon Member

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    Hi everyone! I just got my MBP back from BTB in BGC for the "staingate" issue.

    Brought it last Sept. 1 and got it today, about three weeks. My unit is covered under the quality program of Apple so they assured me that this is covered and for free. I'm just a bit disappointed that when I got the unit today, they asked for a 1,500 diagnostic fee wherein it was not mentioned to me upfront when I gave them the unit or in their appointment website.

    Still, I'm grateful that my unit is still covered by this program and just shelled out Php 1,500. So technically, its not really free :)

    The screen is so clear and bright that my unit feels like its brand new. :) I'm glad I got a Macbook and this made me love Apple more. :)
     
  20. Aargh

    Aargh PhilMUG Addict Member

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    What?! The diagnostic fee should be waived when there is a valid issue that is covered by the warranty. You should not have paid a single centavo there.
     

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