Coincidentally, I have this chance to go to Singapore soon. This might seem like some weird OC question but I'd like to ask where is it better to have a laptop serviced - specifically a casing replacement which is under warranty? In Philippines OR in Singapore? I just thought I'd ask since Singapore does have the nearest Apple store from here and I wanted to know what are the advantages and disadvantages of having a Macbook unit, or any Apple product for that matter, serviced? Singapore or Philippines? Or no difference?
There'll always be a difference. But if it's a casing replacement, it's ok to have it done here. I just had mine done the other day and it's good. it has an additional 3 month warranty too. BTW. the only part of the casing replaceable is the whole keyboard area and the isight/MacBook print area. According to PMC, the outer casing are not included since it's unavoidable not to wear them out..
There are different factors you have to consider if you plan to have it service in Singapore like: 1. How many days do you intend to stay in SG? 2. How severe is the problem of your computer?
Jepaz's question #1 is very important. When I had my keyboard replaced (the left shift key fell off) in SFO last year, I had to delay my flight back home for a day b/c they were only able to release my Mac after 7:00PM on the day I was supposed to leave the city. I guess the delay was also due to the long Thanksgiving weekend... your YMMV.
The only advantage i see is that, the replacement part is already available in Singapore but still how long do you plan to stay there. I think in terms of service, it's really the same for me.
I'm based here in Singapore and I must agree that you should be able to mention the number of days of your visit here. I once had my power adapter down and brought it to the store where i got my mac since it's still under warranty. Unfortunately, I was advised to wait for about 7 days so they can have it verified and replaced from Apple SG. This made me end up buying a new extra since my bread and butter comes basically with the help of my mac. But darn, I was told by other competitor stores that I should have just gone straight to Apple SG for a quick response. Just my two cents, call AppleCare and so you can get a better picture at least. Otherwise, you might end up spending more here than getting things done there.
Thanks for all the advice! The trip is more of a vacation so might only be around 5 days. Anyway, if everything just comes from SG either way, I guess I'll just have it serviced here.
either way, servicing for me is like surgery... SG or PH makes no difference, actually im worried about the Person who is handling your mac, this is however not in our control, its fate....pray for one who will take great care in opening and operating your device.
@tecson good point, it's really about the person who will actually fix the unit. i know there're have been a lot of threads about it but which store, in your opinions, do you guys think offers the greatest care? just so i know where i should have it service, thanks!
