Same solution but different cost

Discussion in 'MacBook Pro' started by anchorite, May 12, 2017.

  1. anchorite

    anchorite Member

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    Hi Pluggers.

    I would like to seek your opinion on this please.

    I brought my wife's mid-2015 MBP to Beyond The Box for keyboard repair because of some keys getting stuck and the arrow keys do not work anymore. My wife is an editor so we admit this is due to wear and tear. The solution recommended by BTB is to replace the top case. The top case includes the top case, keys, keyboard system and batteries and the quoted price was approx 23K excluding labor charges.

    The topcase replacement solution is the same solution when replacing batteries I was told. If you need to replace batteries, you have to replace the entire top case. But that only costs ~11k. Way cheaper but the same solution to my keyboard problem.

    I don't get it. Can anybody enlighten me, please?

    Sabi ko nga sa BTB baka puedeng sirain nalang nila yung batteries para yun nalang irereport kong problema. Hehe.

    Anyway, we went ahead with the 23k topcase replacement cost because we really need this machine to work asap.

    Thank you for reading.

    A.
     
  2. bisdak

    bisdak Well-Known Member

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    anchorite likes this.
  3. Don Pao

    Don Pao Well-Known Member

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  4. penmanila

    penmanila The Pinoy Penman
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  5. raypin

    raypin PhilMUG Addict Member

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    Mm...that does not make sense.
     
  6. anchorite

    anchorite Member

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    Exactly. Same solution to different problem. If the issue is about the battery, Apple will only charge 11k for the top case. If the issue is the keyboard, they change higher for the top case. The solution is the same but the price will depend on the issue. I don't get it too.
     
  7. anchorite

    anchorite Member

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    Maybe someone can reach out to BTB to check into this deeper?

    I also wish to report that the unit is also affected by the 'Staingate' issue. Apple (through BTB) replaced the entire display free of charge.

    So para na syang bago pag pinull-out ko. New display, new topcase. It's also missing some of its rubber feet but BTB's solution for that is to replace the entire bottom case which costs 7k.
     
    #7 anchorite, May 13, 2017
    Last edited: May 13, 2017
  8. raypin

    raypin PhilMUG Addict Member

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    Mm...althought it was not resolved in your favor, at least the community is now aware of this peculiar situation.
     
  9. Don Pao

    Don Pao Well-Known Member

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    Bro this might work. try calling apple support or chat support explain the scenario they might provide you other options.
     
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  10. penmanila

    penmanila The Pinoy Penman
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    You can get replacement feet on eBay for less than $5 for the set of four.

     
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