question for macbook air (or any unibody macbook) owners who has had repairs already

Discussion in 'MacBook Air, MacBook & MacBook Pro' started by daney_waney, Feb 17, 2009.

  1. daney_waney

    daney_waney Active Member

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    the logic board of my macbook air was replaced by apple us. my lcd was replaced by an authorized service center here in the philippines. i have a question though. i noticed that the apple logo at the back of my lcd is moving and you can feel a gap between the aluminum casing and the apple logo (i felt other laptops including an MBA and this was not the case). also in the bottom casing near the vents, there's a dent. when i asked the service center why its like that they said that its normal when the laptop has been opened and they cannot do anything about it. is this really true? if i remember correctly, when i had my laptop serviced by apple US, it didn't have that dent in the bottom casing. i also asked them about the lcd and the moving apple logo. they said i should report it to apple. shouldn't they be the one to report it to apple instead of me?? after all they're the service question.
     
  2. bad_boy

    bad_boy Watching Your Language
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    Re: question for macbook air (or unibody) owners who has had repairs already

    AFAIK, it shouldn't be like that. I had my Air serviced in PMC Greenbelt (SSD was defective) and it came back without a scratch.
     
  3. johannes

    johannes PhilMUG Chairman
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    Re: question for macbook air (or any unibody macbook) owners who has had repai

    If you believe they were the ones responsible for the dent and the moving logo, I say bring it back to the service center in question, look for the manager, and ask them to fix the moving Apple logo and to smoothen the dent (if still possible). Insist that you won't take this sitting down.
     
  4. bad_boy

    bad_boy Watching Your Language
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    Re: question for macbook air (or unibody) owners who has had repairs already

    johannes, I see you had a different way of dealing with the too-long title :D

    Anyone who wants to jump in, you have to go Advanced and edit the title before you post :)
     
  5. daney_waney

    daney_waney Active Member

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    Re: question for macbook air (or any unibody macbook) owners who has had repairs

    i see... weird... that repair center is reputed to be really good. should i call apple and tell them about this incident or should i just bring it to another service center and have them handle it for me?

    i'm sorry for the long title but it was the shortest one i could think of. please feel free to edit if you guys want. :)
     
  6. johannes

    johannes PhilMUG Chairman
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    Re: question for macbook air (or any unibody macbook) owners who've had repairs alre

    Best if you can have the same service center do it for you as a "back job". (thus, free) But if they insist on not doing anything, feel free to take your unit to a different service center and if you really feel like it, submit a complaint to Apple.

    @ bad_boy: Yeah, I figured the easiest way was to just chop off the last few letters. :p
     
  7. bad_boy

    bad_boy Watching Your Language
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    Re: question for macbook air (or unibody) owners who has had repairs already

    The way I see it, service centers have an obligation to treat our devices with the utmost care when they receive them. Why should they do otherwise? I mean, it isn't their stuff and they're trained to handle (disassemble, reassemble) them properly. Having said that, I fully agree with johannes' suggestions :)
     
  8. gearbox

    gearbox Member

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    Re: question for macbook

    That sounds like a back job to me. Being it back to them for replacement, go straight to the manager for quick action. If its under warranty, it should be easy for them to reorder the parts.
     

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