Re: pacsafe owners roll call! Happened to me too, the velcro tore off gradually. My brother brought it to Travel Club Shang along with the receipt and it was replaced with a new one after a month and a half if I remember it right. This was last yr pa. A few months later, the side of the zipper got torn from the fabric itself. This time they just repaired it instead of replacing it. Sayang. But again, the bag was with them for almost a month. Good thing it had 2yrs of warranty and I was able to fully utilize it. Edited: 2nd time we didn't provide a receipt. They never gave it back after replacing my bag the first time. Or so my brother told me. Haha he might've misplaced it and didn't want to admit it.