New 5G Sim from Globe

Discussion in 'Globe Telecom' started by byt_898, Dec 20, 2020.

  1. byt_898

    byt_898 Member

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    Hello,

    i just received a new 5G Postpaid Sim along with my phone from Globe. How do you guys activate it? Previously, I had to call it in and wait for activation. Its been more than 24 hours and it still says No service?
     
    #1 byt_898, Dec 20, 2020
  2. Roman

    Roman Let's hug it out!
    Staff Member

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    Activated it via the Platinum hotline. Took about 12 hours for the activation.
     
    #2 Roman, Dec 20, 2020
  3. byt_898

    byt_898 Member

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    Thank you!
     
    #3 byt_898, Dec 20, 2020
  4. vincer

    vincer Active Member

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    I tried requesting for sim activation via GlobeOne app. Let's see after 12-24 hrs. if it will be processed.
     
    #4 vincer, Dec 21, 2020
  5. gh0st

    gh0st Active Member

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    Which option in GlobeOne app is for sim activation?
     
    #5 gh0st, Dec 21, 2020
  6. vincer

    vincer Active Member

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    ^
    Menu > Help & Support > Send Us Your Concern > Plan Renewal Concern > I want to activate the SIM sent with my device
     
    #6 vincer, Dec 21, 2020
  7. gh0st

    gh0st Active Member

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    Thank you!
     
    #7 gh0st, Dec 21, 2020
  8. vincer

    vincer Active Member

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    Update: new sim card is still not active after 24 hrs. Status in GlobeOne app is still “SOLVING”.
     
    #8 vincer, Dec 22, 2020
  9. gh0st

    gh0st Active Member

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    After 24hrs of requesting the new sim activation thru GlobeOne app, an agent called to process the request. Now, I need to wait for another 24hrs for the actual activation of the new sim.
     
    #9 gh0st, Dec 23, 2020
  10. gh0st

    gh0st Active Member

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    Update: New sim card activated.
     
    #10 gh0st, Dec 23, 2020
  11. vincer

    vincer Active Member

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    My new sim card has just been activated. Anyone knows the default pin code?
     
    #11 vincer, Dec 25, 2020
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