My MBP CRASHED after I UPDATED!

Discussion in 'MacBook Air, MacBook & MacBook Pro' started by rogue, Sep 12, 2008.

  1. rogue

    rogue Member

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    The other night, around 2am, I installed the latest QuickTime Update and the newly released iTunes 8. After they installed, my MBP prompted me to restart, so I clicked on the Restart Now button.

    Then, NOTHING. Nothing. I pressed the power button long, then nothing but the sleep light on. No power up chime, no hard drive whirl. NOTHING.

    Brought it to Power Mac the following morning and though I am thankful my data's intact, my logic board is gone.

    The folks at PMC kept asking if there was a firmware update I installed, and I said no, only QT and iTunes 8.

    Several minutes later, my friend informed me Apple released a firmware update for MBP's via Software Update just then.

    Is it possible the software updates for QT and iTunes caused my Mother Board to go kaput PRIOR to the Firmware Upgrade????

    Just guessing. Could be coincidental but I really wish right now I didn't install the updates.

    WORST PART: My warranty expired a month ago.

    !%@^@&*#^*$#&#^@%$!!!!!!! :(
     
  2. NeilJohn

    NeilJohn Active Member

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    Hi,

    Sorry to hear that. Anyone here who has a similar experience? This makes me think twice about updating now.

    Cheers.
     
  3. chetiboy

    chetiboy Active Member

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    i have not experienced updates that caused my machine to crash. it's unfortunate and sad to hear about what happened to rogue.

    it may be a machine problem that just became evident upon the process of update... i can feel your pain rogue. its happened to me before - the "my warranty expired a month ago" thing with my old compaq laptop.

    I'm so gonna get an apple protection plan! eep!
     
  4. bamtastic

    bamtastic Member

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    What? Logic board? Are the people in Power Mac even sure? Better bring to other service centers for 2nd opinion. Another reason to get an Apple Care before the 1st year warranty expires.

    Very strange... it should have been a simple application update (QT/iTunes)... is this common or just an isolated case?

    Anyway, I'm not a huge fan of application updates unless it's a major OS or security update so I updated to 10.5.4.

    On my XP SP2 machine, I never once updated it and coupled with Kaspersky and a trusty regcleaner... never broke down for 6 years. Same with my year old Asus laptop.

    So if XP can survive without an update, I suppose the robust OS X should as well.
     
    #4 bamtastic, Sep 12, 2008
    Last edited: Sep 12, 2008
  5. rafaelc378

    rafaelc378 Active Member

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    Well, in this case iTunes 8 is a major upgrade in terms of features. And QuickTime 7.5.5 is needed by iTunes to watch the new HD videos that are out.
     
  6. x_jason_x

    x_jason_x Member

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    I updated my itunes and quicktime last 2 days. No problems so far.
     
  7. sawtooth

    sawtooth Member

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    i updated my itunes8 the other night too and my mbp is still running... is your firmware the lastest update? because i've read it from somewhere na there's a certain firmware update that causes damage to mbp's:slanted:
     
  8. rogue

    rogue Member

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    well, here's the thing about the latest Firmware Update: it came out HOURS AFTER i updated QT and to iTunes 8.

    i wasn't able to install it coz my MBP had crashed already. I'm wondering if the Firmware Update should have been installed BEFORE any other update.
     
  9. maczilla

    maczilla Member

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    i had problems with the itunes 8 update. it wouldnt install after i downloaded it. i havent brought my mbp to powermac tho. it still works perfectly fine tho.
     
  10. enshong

    enshong Well-Known Member

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    @maczilla, did you download Quicktime 7.5.5?? iTunes 8.0 needs it.
     
  11. maczilla

    maczilla Member

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    enshong, thats the thing. i wasnt paying attention. i saw the updates, i clicked update and left it. when i got back, it said restart, i clicked it and it did, after it restarted, it downloaded another program, and installed... im suspecting my net connection ****ed up and downloaded only itunes the first time, which then installed, without quicktime installing ahead of it. thats why im taking it to powermac. i didnt wanna tinker with it either coz im worried id lose all my music files lol
     
    #11 maczilla, Sep 13, 2008
    Last edited: Sep 13, 2008
  12. enshong

    enshong Well-Known Member

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    Before you take it to PowerMac, check if you have QuickTime 7.5.5 first. If you don't have it, manually download it and install. Sayang naman kung pupunta ka pa PowerMac if most likely software problem lang. Re-download iTunes 8 na rin from Apple's website.
     
  13. sawtooth

    sawtooth Member

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    oh crap... sorry to hear that bro... i hope maayos yan, im gonna save na talaga for an :slanted: APP
     
  14. rogue

    rogue Member

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    i've never regretted anything more in my entire 17 years of Apple use than not getting Apple Care...
     
  15. bamtastic

    bamtastic Member

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    Question: If it's a firmware update or failed firmware update that caused the crash, shouldn't Apple shoulder the cost or a portion of it? I mean, you didn't mishandle your laptop. You were in good faith of upkeeping it that's why you're updating the apps, right?

    In short it was not your fault that it crashed. ??? :slanted:
     
  16. s0lid

    s0lid Member

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    well apple should shoulder the cost. It will just depends on how you'll talk to the store.


    anyway just update my MBP to itunes 8 and the prerequisite quicktime no problem here.
     
  17. enshong

    enshong Well-Known Member

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    it depends. are you still on warranty? then, they'll consider that. if you're out of warranty, then tough luck for you.
     
  18. dirob

    dirob Member

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    Does anyone know of the same thing happening to Powerbook G4's? Mine sort of did the same thing after downloading the same updates as rogue did on the same day! (Sept 12)

    Upon restart, it looked like the system did a clean install and reset everything by itself. After a mild panic, i was able to somewhat restore my desktop to what it was prior to the reset.

    A friend reported his battery getting an "X" icon after doing the same thing. Another friend said his Macbook Pro hung as well.

    what's going on?
     
  19. bamtastic

    bamtastic Member

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    I did a quick google on "itunes 8 crashed mbp." Seems that crashes are quite common.... So shouldn't Apple shoulder the repair costs for what the update did to Rogue's mbp?

    iphone...
    http://discussions.apple.com/thread.jspa?threadID=1704027&tstart=105

    installer crash...
    http://discussions.apple.com/thread.jspa?messageID=8057439

    while creating artwork...
    http://discussions.apple.com/thread.jspa?threadID=1703890&tstart=120

    vista - (of course)...
    http://www.gizmodo.com.au/2008/09/itunes_8_causing_huge_problems_bsod_for_vista_users-2.html
     
    #19 bamtastic, Sep 15, 2008
    Last edited: Sep 15, 2008
  20. rogue

    rogue Member

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    my thoughts exactly, bamtastic.

    PMC is still trying to finding out the exact cause of the crash if it was indeed caused by the non-firmware update.

    meantime, i suffer and save up just in case.
     

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