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Discussion in 'OS X and OS X Apps' started by right_stuff, Jul 18, 2007.
All of a sudden i could not open all MS Office apps and documents. Can anyone help?
what happens exactly when you double click the documents?
nothing happens. btw, it use to run a few days ago. (sunday)
i even tried reinstalling MS Office, still no luck.
if you have Onyx, try rebuiliding the launch services database and see if that works. HTH.
Thanks hannibal. Unfortunately rebuilding the launch services did not do the trick.
have you tried opening your documents from within MS Office Apps?
Launch Word/Excel/Powerpoint as appropriate.
Tell us what happens.
Office won't even launch at all.
Had some similar trouble with MS office before too. try and delete the user data and prefs and then try running MS Office again so it'll build new ones.
Also try updating quicktime.
Thanks Kenneth. I'll give it a try.
hi kenneth, still no luck. i found this though:
"I did call into Microsoft Technical Support for Mac and they informed
me that there is a issue with the Office applications not launching
just bouncing on the dock and then disappearing. They did inform me
that it has to do with the latest Mac OS update which installs
Quicktime 7.2 which is breaking Rosetta CFM applications on Intel
based Macs. This would include Microsoft Office, older versions of
Photoshop (including CS2), and many, many others.
There is a Apple combo update located here
after downloading this and restarting the Mac OS, I am able to open
my Office applications and other programs as well."
as far as i remember, the last update i did was quicktime 7.2 and itunes 7.3.1 on 10.4.10. after that, MS office won't run. so, better stay away from these updates.
i'm currently downloading the combo update from apple. hope this fixes the bug.
This is what happened to you:
I read this from my daily MacFixit RSS feed that's why I did not take the plunge when Apple announced the iTunes/QT 7.2 update. Next time, don't rush headlong and install updates just because your Software Update alerts you of new versions. I've been warning 'muggers of the crummy updates Apple has been issuing these past two months - so many problems, instead of solutions. Apple technical people have been herded into working for the iPhone launch and that's why the other facets of their technology seem to be slipping.
Just curious, what's the difference between 10.4.10 Intel and 10.4.10 Intel Combo?
From what I understand, you use a Combo update if you skipped an update or several updates. For example, if you have Tiger version 10.4.7 and skipped 10.4.8 and 10.4.9, you can use the 10.4.10 combo update to upgrade directly from 10.4.7 to 10.4.10. Basically combo updates (for 10.4.10) contain all of the updates/fixes from (10.4.1 to 10.4.10).
The non-combo updates allow you to upgrade from the one version to another only (e.g. 10.4.9 to 10.4.10).
i just did a fresh install of ms ofc. i had some errors during my first run. after 3 updates it worked.
i just used the default ms auto update thing
To those who might encounter this bug just follow the following steps:
Download the 10.4.10 combo update for your computer
Reboot/login using Safe Mode
Run Repair Permissions
Install the OS Combo Updater
the culprit: quicktime 7.2 and itunes 7.3.1
more info here.
I'm running 10.4.10, did the Quicktime and iTunes updates and haven't encountered a problem in launching MS office.
Just lucky, I guess.
i think it's not just luck. statistically, those who have updated without any problems still outnumber those who have had problems. like you, i installed the recent software updates with zero issues. in fact, since the jaguar days, i have always downloaded and installed every single update and i have yet to complain of glitches and problems related to it.
Have you tried opening AVI files using Quicktime after updating to 7.2? A lot of users reported extremely slow loading of AVI files using Quicktime 7.2