just sharing my experience with powermac. i asked a question which i don't know the answer honestly because i haven't bought a computer in years, and both times it looks like googling it is better than asking their support guys. first question i asked, since the first macbook pro we got was from a reseller and was intended as a gift to a relative. since we got the unit from a reseller, i asked how we can reset it to factory settings. all they said was it was just like an iphone where there is a setting in preferences where we can do that. did that when I got home, and didn't find what they were saying (they didn't show me actually so i am not sure if it's really there). what I did is i just reformatted the whole thing, (erase via disk utility, then install from scratch). second question I asked was when we got our own unit from them, since my wife and I will be sharing it, i asked if we can have 2 touch ID fingerprints for the laptop, the support guys said no, only one is supported. wrong again. i was able to add one more for me when I get home. bottomline, while the "geniuses" at apple say something, do yourself a favor and make a research on your own because chances are, they may not be giving you the correct solutions, or maybe they are just tired due to long day at work, or they are just taking you for a ride making you think they know their product.
I guess most are just sales persons, they just need to pass some sale courses online to get a "certification" and that's it. The time that people selling knew (and used) Mac's themself is long gone. Even seen it in the real Apple Stores in Europe. Also, the focus is more on iOS devices and related products now.
Sharing my experience trying to buy Applecare @ PMC My MBP is set to expire 2 weeks from now, but there’s this ‘process’ of PMC that they require you to bring your unit in first for inspection and that kailangan daw 2-3 months before expiration date bumili ng apple care. But from my experience years ago with my old mbp and imac, it's just a matter of going into the store and buying the apple care box and activating the code. In the end, PMC didn’t sell me APP. Good thing I was able to buy @ electroworld, and had my APP activated within 24hours.
You should have returned to PMC and educated these people about the warranty extension eligibility. It’s frustrating and grossly inconvenient to be denied of proper customer service.
This happened to me for my 2013 MBP in the GB3 branch. But I'm certain as long as it hasn't expired you can still purchase Apple Care. The explanation given to me was they had customers buy close to expiry and the code didn't end up working. Told them I'll shoulder that risk, fine with me if I can't get a refund if it doesn't work. Of course it worked flawlessly lol. But I still do purchase from PMC Rockwell branch. So far my warranty claims and item returns have been honored without any hassle nor inconvenience. Megamall branch is the worst.
I had my IPhone X with near expiring warranty at this Store’s service center at The Podium last week of October. I was advised that the Specialist did not find the touch issues I filmed using my other phone after two weeks of testing. I was assured that there was nothing wrong with my phone. I had a short vacation in San Francisco a week later. I checked online the night before if a screen replacement is available and brought my phone at a nearby Apple Store in Union Square to have it examined again the following day. I can still remember the Apple Genius guy’s amazement and expression of whoa after he tried navigating through the screen. It was advised that the problem was outright obvious and I can have it repaired for free even if my warranty had just expired. I also can have it traded in for a similar 256 gb IPhone 11 Pro. I was still holding on to the idea of having a special 10th iteration of the IPhone and did not want to upgrade. I requested to have it repaired and picked it up the following day. I had it for a couple of days with no issues but the allure of the new phone and it’s features enticed me to trade it in for a new one. I knew that Apple warranty is only applicable in the country of purchase and the workaround here would be an Apple care. My salesman told me that although it will benefit him more if I buy an AppleCare, he doesn’t want to sell me a product which I might not be able to use well back here. He told me about Filipinos bringing their Apple devices to the US or directly to Singapore to have it fixed because of service center issues here. I initially thought that this was just a racist remark but I bought additional Apple devices in this store and another one in Chestnut and the opinions were the same. I traded in my old MacBook Air which had a product recall for failing SSD. The SSD was replaced by an Authorized Service Center in Tomas Morato which had already closed down. I was informed that a non standard Apple SSD was used instead which explained the somewhat slow access rate I experienced before. One of the two Apple Genius employees, an immigrant Filipina had a sad remark ,” Sir alam not naman sa atIn.” They still accepted my MacBook Air despite the unsanctioned SSD though without subtracting from the expected trade in price.
Has anyone tried to order online from Powermac? They have an option for delivery and pick-up in Eastwood. I'm looking for an Apple TV and chatted their helpdesk to ask for stock availability. I was told they're checking on it, but haven't confirmed yet.
Just an update. I was able to purchase from Powermac on their Viber Store. Payment thru GCash. Now I'm waiting for their text to pickup in Eastwood, but I was told it could be tomorrow. Unfortunately I couldn't find the HDMI cable in the house.
Yes. They even have a pick-up service to get your Apple products and bring it to your preferred service center branch.
not sure where they got that rule, i bought apple care 24 hours before the expiration and got it activated immediately...I went to switch greenhills btw because BTB GH doesn't have one one stock "daw".
Huh, that was weird. I kept getting told to set an appointment just to drop off my phone in the service center since the online Apple support already did all the troubleshooting needed. No one ever said anything about pickup. Their appointments were all fully booked for the entire week!
Ahhh I see. I'll just comment on the current service though. The need for bookings is understandable under GCQ, but man it's crazy how they're booked for the whole week. Was even told over the phone that Apple support sometimes makes advanced bookings for customers up to two weeks in advance just for a slot.
But that's exactly what I did. After we couldn't resolve the issues they asked me to bring it in but they couldn't get me a slot because as far as they can see all of PMC's appointments are full for weeks. They couldn't do anything about it, so recommended I reach out to PMC directly. So I did, but they said they couldn't do anything about it, Apple controls their service workflow. I just found it strange that they both point to each other, but also admit the can't really do anything about each other. PMC can't even look at service logs from Apple to see how far we've gone in diagnosing. I found it cool that there's a provision to let Apple do remote diagnostics but they couldn't find anything wrong which is why I needed it physically diagnosed. Ah well just sharing stories. Understandably this is such a first world problem to be having right now in these times.
