I guess I'm in the minority on this one. I went to PowerMac Festival Mall at 10:00AM on May 26, 2015. My iPhone 5 was eligible for battery replacement, and they were able to diagnose it in around 5 minutes, and they told me they'll just inform me when it's done. Granted, I had low expectations for this one, since I already had a new phone to play with, and I was just hoping they'd replace it (or at least the battery, so I can sell it). On May 30, I received a text from them that the phone was ready for pick up. 5 days, not bad, thought it'd take 2 weeks. Though I heard there were some that were lucky that got it within the day, or at least a couple of days after. When I was there, there was an irate customer who was demanding to have the unit she had repaired to be released to her, though the name on the work order was her Dad. The other problem is that she didn't have the acknowledgement receipt. I just received the usual spiel that we can't pick up the unit unless we have the acknowledgement receipt, and on their text message, they again remind that the unit may only be picked up with a valid ID, the acknowledgement receipt, or at least an authorization letter. She neither had the acknowledgement receipt, nor an authorization letter to prove she was the relative. The person at the desk told her the policies of Power Mac, that if the documents aren't present, they'd need an affidavit of loss. The girl's response? Can I see your manager? I demand to see your manager, you don't know how to handle cases like this. So she starts to berate the manager. Manager responds with the same spiel. Girl's response? I'm going to call my Dad. And the thing that made me chuckle, she said "Kaya ang dami daming bad feedback sa Power Mac eh, di kayo marunong maghandle ng customers niyo!" I felt bad for Power Mac. I've always been a loyal DW/BTB customer, but Power Mac in Festival Mall was just a convenient option for me since I was there 4 x a week. Bit the bullet and tried their service center, it was okay naman. Oh well, good days and bad days. Cheers!