okay, i'm a newb at this mac thing.. but i just have to tell the community what i experienced. i just bought my mac at digital walker sm north edsa a month ago, 2.2ghz macbook black ic2d 1gb ram... about three days ago i bought one 2gb ramstick from tipidpc.. 1,700k (yung sa boni)... i couldn't figure out what tool to use to unscrew, i didn't have a small enough screwdriver, so i went to power mac center gb3 last night and tried to have it installed there, thinking it was free because i was still under warranty. the guys at tech support there first told me that if i had it installed where i didn't buy my mac, may bayad. 500 daw. so i said, okay, tingnan ko na lang anong gagawin ko. my friends and i then ate.. then i came back to the same place. another guy at tech support: "sir, mawawala ang warranty niyo pag kayo ang nag-install niyan, pag 'ipipilit niyo talaga' pwede naman na kayo na lang mag install, pero pag dito yan, 1 thousand po ang install namin. install pa lang yan." i replied that okay, i'll just install it myself, because i thought 500 was too much.. i asked what screwdriver they used sabi niya, "yung lima po, basta iba po yun yung tool na gamit dun eh.." 1. i got really ticked off because first of all, from 500, pagbalik ko 1000 na ang presyo. 2. pangalawa, the tech guy even lied to me (mawawala daw ang warranty), or did he just not know squat about mac warranties? 3. ayun pa yung tone niya na "kung ipipilit niyo talaga", etc. it was as if the money would go to him if he installed, so ganun siya. 4. he wasn't customer oriented at all. isa pa, mali pa yung sinabi niya about screwdrivers. grr. normal philips lang naman. maliit lang. 5. i came into the mac universe thinking that there was a "universal" warranty, and all the mac places were friends with each other and that i could go anywhere (because i live in makati) to have my mac needs addressed for free. di pala. disillusioning lang.