MBP hdd has invalid serial number on Hitachi's website?

Discussion in 'MacBook Air, MacBook & MacBook Pro' started by suavegabe, Jun 26, 2009.

  1. suavegabe

    suavegabe Member

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    HI all,

    the stock 250gb hdd that came with my MBP just conked out for some reason. the drive couldn't be detected in Disk Utility whether it be used in an external enclosure or connected directly to the MBP's SATA connector.

    now here's the weird thing, when i checked the drive's serial number at hitachi's website for the warranty, it keeps on coming up as an Invalid Serial Number!

    i've been using that disk as an external HDD since the first thing i did when i got my MBP was to swap out the HDD with my existing 320gb drive. i want to have the thing replaced and i know that ASPs can do it but my question is does it have to be mounted in my MBP when i bring it in for replacement? is it possible to just maybe let them check my MBP's warranty, then they get the broken drive so that way, i won't be parted with my MBP while they replace the hdd?

    i'm using my mac for work and it would be such a bother if they have to take the whole thing just to replace the hdd which can easily be dettached. i actually wanted to go directly to hitachi for RMAing because of this which is why i checked the serial (which turned out to be invalid).
     
  2. mark_17

    mark_17 Active Member

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    the hitachi drive that you have is an apple system component (having an apple logo on the sticker label)... these drives are sold by hitachi to apple to build their system/macs (ie macbook pro) so apple covers the warranty of that drive and not hitachi.
     
  3. zoo101

    zoo101 Well-Known Member

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    i maybe wrong, but i think replacing your hard drive (or any component) voids the warranty, unless it was done by an authorized service provider. so the original hard drive must be switched back to the unit if you want to claim warranty.
     
  4. suavegabe

    suavegabe Member

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    thanks guys. hopefully replacing the hdd doesn't void the warranty. after all, even the included manual has directions on how to replace a hdd and even the RAM. i don't think apple would include those directions in the manual if it would void the warranty.
     
  5. mysterio

    mysterio PhilMUG Addict Member

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  6. suavegabe

    suavegabe Member

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    @mysterio
    thanks for the link but that's actually the site i've visited to check for the warranty status.

    i guess it really can't be helped; i really need to attach the original hdd to the MBP and bring it to the ASP if i want it to be replaced. anyway powermac in megamall advised me to go directly to the P. Guevara branch. they i could probably request to pull out the unit while waiting for the HDD replacement.

    good thing it's Pasig day this thursday. ;)
     
  7. suavegabe

    suavegabe Member

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    update:
    brought my MBP and broken hdd to powermac p. guevara. didn't bother to reattach it to the MBP and powermac didn't give me hard time in claiming the warranty. just told them that i replaced the hdd myself since i'm using the MBP for work and i couldn't wait for it to be replaced. they just asked to look at the MBP unit itself to verify the serial, filled up some paperwork and i was done. now i just have to wait for the replacement to arrive. :)
     

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