Mail app doesn't work!

Discussion in 'OS X and OS X Apps' started by machazel, Mar 19, 2008.

  1. machazel

    machazel Member

    Joined:
    Nov 28, 2005
    Messages:
    669
    Likes Received:
    0
    Help! Recently decided to finally use the Mail application but everytime I open it, the darn thing just crashes and quits by itself after a few seconds. This happens ALL THE TIME.

    I'm using a macbook, Mac OS X ver 10.5.2 Leopard.

    I would appreciate any suggestions. Thanks a lot!
     
  2. ailes

    ailes Active Member

    Joined:
    Oct 11, 2007
    Messages:
    1,043
    Likes Received:
    8
    Location:
    Pasig City

    here are several reasons why an application might quit unexpectedly. If this happens repeatedly with an application, here are some things you can try to correct the problem:


    The application you are using may not be compatible with the version of the Mac OS that you have installed. In general, make sure you have the latest versions of applications and the latest version of Mac OS X. Be sure to read the text notes (for example Read Me files) that come with application installers to be certain that they are compatible with your version of the operating system.
    There may be a problem with the document you are using. This can be caused by a bug in the application, a bad disc, or other problems. Try using the application with a different document.
    There may be a problem with the application's preferences file. Locate the application's preferences file in Library/Preferences on your hard disk. (Some applications have their own preferences folder, so you may need to look in Library/Preferences/[application or manufacturer's name]). The filename should have the form com.[manufacturer's name].[application name].plist or something similar. Move the preferences file to the Trash and restart the application. You will have to reset your application preferences.
    If have just installed a new version of Mac OS X, and you used the Archive and Install option, the preferences files have been archived to the Previous Systems folder on your hard drive. To restore these files move them from the Library/Preferences folder of your Previous Systems folder to your current Library/Preferences folder.
    If you have just connected a peripheral device (for example, a printer), it may not compatible with the version of Mac OS that you are using. Disconnect the device and contact its manufacturer.
    If you have just installed a Mac OS 9 application, it may have added extensions to the System folder that are not compatible with the Classic environment. Remove the software and contact the software's manufacturer. For information about managing extensions for Mac OS 9 applications, search Mac OS Help for "Classic environment fails to start or stop working."
    If you have just installed hardware, such as additional memory, it may be defective. Try running Apple Hardware Test, found on a CD that came with your computer, or take your computer to an Apple Authorized Service Provider.
     
  3. PatrickGaerlan

    PatrickGaerlan Super Moderator
    Staff Member

    Joined:
    Apr 8, 2004
    Messages:
    5,363
    Likes Received:
    89
    If you haven't done so yet, repair disk permissions using Disk Utility. Also try installing (or re-installing) iLife Support 8.2.
     
  4. machazel

    machazel Member

    Joined:
    Nov 28, 2005
    Messages:
    669
    Likes Received:
    0
    just finished repairing disk permissions. mail app still crashed :(

    edit: reinstalling iLife Support didn't work either.
     
    #4 machazel, Mar 19, 2008
    Last edited: Mar 19, 2008
  5. ailes

    ailes Active Member

    Joined:
    Oct 11, 2007
    Messages:
    1,043
    Likes Received:
    8
    Location:
    Pasig City
    have you tried doing what i suggested?
     
  6. machazel

    machazel Member

    Joined:
    Nov 28, 2005
    Messages:
    669
    Likes Received:
    0
    I just refreshed the preferences. Took me some time to look for the plist file (I was looking for com.mail.plist; the file name was com.apple.mail.plist pala). Mail's working na. Thanks a lot guys! :)
     
  7. ailes

    ailes Active Member

    Joined:
    Oct 11, 2007
    Messages:
    1,043
    Likes Received:
    8
    Location:
    Pasig City
    i told you eh... hehehehe happy browsing!!!
     
  8. mag

    mag Member

    Joined:
    Jan 10, 2008
    Messages:
    155
    Likes Received:
    5
    Location:
    Taguig
    Doesnt work with me.

    I dont think I have a com.apple.mail.plist

    Im using a macbook, Mac OS X 10.5.3 (9D34)

    Thanks.
     
  9. machazel

    machazel Member

    Joined:
    Nov 28, 2005
    Messages:
    669
    Likes Received:
    0
    look for it here: HOME > LIBRARY > PREFERENCES :)
     
  10. mag

    mag Member

    Joined:
    Jan 10, 2008
    Messages:
    155
    Likes Received:
    5
    Location:
    Taguig
    HOME? Would that be my Macintosh HD?

    What I did was look for it under Macintosh HD > Library > Preferences

    Lots of .plist but cant find the one im looking for.

    Thanks
     
  11. machazel

    machazel Member

    Joined:
    Nov 28, 2005
    Messages:
    669
    Likes Received:
    0
    Look for the "house" icon. yun yung "home"
     
  12. mag

    mag Member

    Joined:
    Jan 10, 2008
    Messages:
    155
    Likes Received:
    5
    Location:
    Taguig
    ITS WORKING!!!

    Thanks!!!
     
  13. otacer

    otacer Member

    Joined:
    Jun 15, 2007
    Messages:
    52
    Likes Received:
    0
    My mail app was working fine berfore i had a system update.

    tried deleting the com.apple.mail.plist and it worked. my problem now is: i have several gmail accounts, i have set up one account and was successful but when i tried setting up the others, mail app quit again.

    what shall i do?

    i used to have 3 gmail accounts and 1 pop mail account in my mail app

    please help :(
     
  14. otacer

    otacer Member

    Joined:
    Jun 15, 2007
    Messages:
    52
    Likes Received:
    0
    now, my mail doesn't quit unless i try to read an email.

    this is driving me nuts!
     
  15. PatrickGaerlan

    PatrickGaerlan Super Moderator
    Staff Member

    Joined:
    Apr 8, 2004
    Messages:
    5,363
    Likes Received:
    89
    @otacer, have you run the maintenance scripts using OnyX or Cocktail? If you need instructions, just use PhilMUG's search.
     
  16. otacer

    otacer Member

    Joined:
    Jun 15, 2007
    Messages:
    52
    Likes Received:
    0
    thanks for your response sir, i d/l onyx and performed automation/maintenance thru it but it's still crashes.
     
  17. otacer

    otacer Member

    Joined:
    Jun 15, 2007
    Messages:
    52
    Likes Received:
    0
    btw, not only mail unexpectedly quits also adium. :((
     
  18. PatrickGaerlan

    PatrickGaerlan Super Moderator
    Staff Member

    Joined:
    Apr 8, 2004
    Messages:
    5,363
    Likes Received:
    89
    Please create a new user account (System Preferences -> Accounts) and test Mail and Adium from there. See if the unexpected quitting still occurs. That'll help us determine if it's a system-wide problem or if it's local to a single account.
     
  19. otacer

    otacer Member

    Joined:
    Jun 15, 2007
    Messages:
    52
    Likes Received:
    0
    sir, this is what i got when trying to create another account:[​IMG]

    [​IMG]


    [​IMG]
     
  20. PatrickGaerlan

    PatrickGaerlan Super Moderator
    Staff Member

    Joined:
    Apr 8, 2004
    Messages:
    5,363
    Likes Received:
    89
    There seems to be something seriously wrong with your installation. Have you already run "Verify disk" from Disk Utility?

    If no one else suggests a simpler solution, I think you'll need to do an "Archive & Install". This will just install a clean copy of Leopard over your existing installation, but it should keep all your installed applications, user accounts, settings, and data (it's still a good idea to backup your Users folder though).
     

Share This Page

  • About PhilMUG

    Since the mid-1990s, PhilMUG (formerly the Philippine Macintosh Users Group) has grown to become not just the Philippines’ but one of the world’s foremost Apple user groups. Our online community brings together thousands of members from the Philippines and around the world for the latest news and discussions covering all Apple products and related hardware and software. Anyone can join PhilMUG, from newbies to experts, subject to our membership rules and guidelines.
  • Like us on Facebook

  • Buy us a beer!

    The staff works very hard to make sure that PhilMUG is running 24/7. Care to buy us a beer or help out with our hosting fees? We'd really appreciate it!

    Donate to us!