Macbook Pro Warranty Problem

Discussion in 'MacBook Air, MacBook & MacBook Pro' started by eixter, Jul 28, 2009.

  1. eixter

    eixter Member

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    So I went to this site to check how is my warranty doing. This is the first time I checked my warranty because I bought it last December 2008 through Apple Online Store in the US.

    https://selfsolve.apple.com/GetWarranty.do

    entered my serial number, put US, pressed ok and then I saw this.

    i am definitely sure I put the correct serial number.

    We're sorry, the number you have provided cannot be found in our records. Please verify the number and try again
     
  2. marvinp

    marvinp Active Member

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    Maybe you typed it wrong. Open Apple System Profiler in Applications > Utilities and copy the serial number in the Hardware Overview. Paste that in the Apple Support site.
     
  3. eixter

    eixter Member

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    ^tI said that I TYPED THE CORRECT SERIAL NUMBER ALREADY.

    see first post please.
     
  4. chetiboy

    chetiboy Active Member

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    did you register ur product online when you first booted your mac?
    if you haven't you'd get a shortcut, or alias, named send registration in your finder-> Macintosh harddrive. it's like a butler's icon, an icon with a bowtie and suit.
     
  5. love

    love Account Suspended
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    yikes! I don't want to comment anymore
     
  6. cmclim

    cmclim Active Member

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    if you have the receipt why not call apple support to clear things up..
     
  7. RC

    RC Active Member

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    +1 on just call Apple Support to confirm how much longer you have on Apple Care(with or without APP) the customer support will entertain these small tasks...
    Also it's a toll free number...

    Might also want to double check what's your serial number on your "online receipt" since you didn't mention if it was a refurb unit or not the serial number may be different if the logic board was replaced as others have stated that after having their logic boards replaced..

    Also, it would be more "humanly" to just have said that..."i already double checked" the serial number... And not to "TYPE IN ALL CAPS" that method could have easily been taken in the wrong way...

    Readers here are more than eager to help in whatever capacity they have, so no need to be "Instantly" , "Shouting" at the replies one gets...
     
  8. eixter

    eixter Member

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    ^oh no im not mad its just to emphasize on what i said.
     
  9. deepblue

    deepblue Active Member

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    My 'two centavos':

    It WON'T hurt to respond less strongly to others who are simply trying to help.

    +1 for raising the matter with apple support, as you say your S/N was entered correcty. Good luck.
     
  10. johannes

    johannes PhilMUG Chairman
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    @ eixter: Post your serial number here or PM it to me so I can check for you.
     
  11. love

    love Account Suspended
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    I agree. Btw I saw your signature that you are selling AppleCares. How many do you still have? Thanks
     
  12. eixter

    eixter Member

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    W884707M4RA

    thank you sir!
     
  13. deepblue

    deepblue Active Member

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    hi, sent you PM.


    yup, you need to email/call applecare support.
     
  14. eixter

    eixter Member

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    I gave them a call already. It seems that they registered the wrong serial. problem solved.

    Thanks guys for the help.
     
  15. cmclim

    cmclim Active Member

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    see now the problem is solve.. good to hear you got everything ironed out..
     
  16. deepblue

    deepblue Active Member

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    there you go. :)
     

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