macbook not charging

Discussion in 'MacBook Air, MacBook & MacBook Pro' started by lyca, Apr 7, 2009.

  1. lyca

    lyca New Member

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    Help! My MacBook is not charging. I've had it since July 2008 and I just want to check if there's anything I can do before bringing it for repairs to Manila (i'm currently in Mindanao).

    My battery says "Not Charging" and the LED indicator remains green while plugged. And when I unplug the Power Adapter, the MacBook shuts down.

    I've tried the following but nothings seems to work.
    1. Force Quit (Option-Command-Escape)
    2. Restart (Control-Command-Power)
    3. Force Shut Down (press the power button for 10 seconds)
    I've also tried this to no avail.
    1. If the computer is on, turn it off.
    2. Disconnect the AC adapter and remove the computer's battery.
    3. Press and hold the power button for 5 seconds and then release the button.
    4. Reconnect the battery and AC Adapter.
    5. Press the power button to restart the computer.
    Please help!
     
  2. vhoythoy

    vhoythoy Guest

    Maybe its time to use your Applecare now
     
  3. bad_boy

    bad_boy Watching Your Language
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    Sounds like your battery's gone belly-up. Still under warranty?
     
  4. stevezone

    stevezone Active Member

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    Do you know someone else from your area that uses Macbook as well? you can try to borrow their charger just to check if there might be something wrong with the charger.. just my few cents! :)

    btw, did you download any firmware update for your battery? what was the last thing you did before this problem started? you already did the SMC reset right? maybe its time to send it over to an apple expert..
     
  5. lyca

    lyca New Member

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    Yes, fortunately it's still under warranty but I'm not sure if the service center in Davao are as reliable as the ones in Manila so I'm trying to exhaust all options first.

    I think it was just on sleep mode when I was away for four days and when I came back the problem with the battery started.

    I've dowloaded battery update 1.4 since my battery seems to be affected
    Device name "ASMB016" in the serial number
    A Pack Lot Code is 0002
    A battery firmware version of 0110 )

    However, when I tried downloading the update, a prompt states "This update requires Mac OS X Tiger 10.4.11 or newer or Mac OS X Leopard version 10.5.6 or newer." My System Version: Mac OS X 10.5.4 (9E17).

    I hope that I can find something that works first since the apple experts might be away for the holy week holidays.
     
  6. ikenn

    ikenn Member

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    I think the battery is dead. BUt try updating your OS to 10.5.6 first
     
  7. stevezone

    stevezone Active Member

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    yeah, ikenn is right, try first to download the latest update for our OS, then download the battery firmware.. see if that works.. but i guess, you need to send it to an apple authorized center for repair or a possible battery replacement.. :(
     
  8. lyca

    lyca New Member

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    updated the latest OS update then downloaded the battery firmware but still nothing works. tsk. thanks though, i guess i'll just have to look for the apple center here in davao

    thanks again, guys
     
  9. yahoomarco

    yahoomarco Member

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    after downloading the update and still the same. i think its the battery. the same thing happened to my old macbook. good thing its still with in warranty.

    as long its an authorized mac reseller they should help you with your concern. where ever you are. that's the best thing about mac.
     
  10. bhoyetjumpay

    bhoyetjumpay Well-Known Member

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    @lyca

    how many cycles does your battery had?
     
  11. marklj

    marklj Member

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    Also happened to my macbook several months ago. Brought to an apple service center and told me battery is busted. Fortunately, my macbook was still under warranty at that time. :rolleyes:
     
  12. lyca

    lyca New Member

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    Model Information:
    Serial Number: DP-ASMB016-38b0-d39c
    Manufacturer: DP
    Device name: ASMB016
    Pack Lot Code: 0002
    PCB Lot Code: 0000
    Firmware Version: 0110
    Hardware Revision: 0500
    Cell Revision: 0102
    Charge Information:
    Charge remaining (mAh): 0
    Fully charged: No
    Charging: No
    Full charge capacity (mAh): 0
    Health Information:
    Cycle count: 232
    Condition: Check battery
    Battery Installed: Yes
    Amperage (mA): 0
    Voltage (mV): 7850
     
  13. rowinms

    rowinms Member

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    232 counts for the cycle ... i think its time to rplace the battery.
     
  14. johannes

    johannes PhilMUG Chairman
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    Have the service center check if your charger is not the one that's busted. They can easily do this by connecting another charger to your unit. If it still doesn't work (charge), then it's most probably your battery.

    As for warranty concerning the battery, it will now depend on how your service center will interpret the situation. Batteries are considered "consumables". They will be covered by warranty IF the service center considers the problem as a factory defect. But if they account the problem as "due to normal wear and tear" or "abuse", then it's possible for them to say your battery isn't covered by warranty. At 232 cycles, they might opt for the latter.

    Still, try your luck. I've read stories here in PhilMUG where one service center says the battery isn't covered by warranty only to have another center say the exact opposite and replace the battery without any fuss. :)
     
  15. rowinms

    rowinms Member

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    one more thing. try this.
    - remove the battery from the laptop.
    - plug in the power cable and press the Power ON button.
    - if it turns ON, that means, battery problem, if not, it could be the power adaptor or logic board.
     
  16. stevezone

    stevezone Active Member

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    Cycle count: 232 - Woah! I think its time to dispatch!
     
  17. rowinms

    rowinms Member

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    Yeaps... Like my mbp's battery, after being replaced last december 2008 its back to problem battery again... Life
     
  18. papajamba

    papajamba Member

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    232 cycle count isn't many at all, right?
    could be done in 232 days for heavy users...
     
  19. oregonian

    oregonian Member

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    I had a similar problem before and it was actually the charger, it would light up as if it was charging but it was not. Borrowed a friends charger and charged my battery just fine. If you have another charger you could try you might as well.
     
  20. lianna

    lianna New Member

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    have you tried to change the adapter prongs to the extension? jiggle the cable a bit near the magsafe adapter, does it light up? if yes then it could be a defective battery, considering full charge capacity =0 but cycle count still less than 300. defective batteries can be dispatched for new ones

    if cycle count is more than 300 then battery would be considered depleted, and wont be covered by applecare.

    view here: http://support.apple.com/kb/CP18?viewlocale=en_US
     

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