iTunes Store - Connection Problem

Discussion in 'OS X and OS X Apps' started by Ramon, Jun 18, 2009.

  1. Ramon

    Ramon Member

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    I was able to connect to the iTunes store at work earlier today and was even able to update my iphone, but been having problems connecting here at home. Everytime i try to connect it prompts this message -

    "iTunes could not connect to the iTunes Store.
    Make sure your network connection is active and try again."

    I've already run the diagnostics on iTunes and my connection, etc. passed.

    I thought it might be my firewall so i turned it off to no avail. Using OpenDNS and it still wont connect.

    My ISP is PLDTdsl, i am using windows xp. My iMac and my wifes PB connects and works fine though so i dont think it is my internet connection.

    Anyone using a PC ever experience this? Need help.

    thanks
     
  2. nikki_md

    nikki_md Member

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    i'm also having a hard time connecting to iTunes store. I've been trying for almost an hour. i'm using my macbook and sky broadband. i think the problem is with the store.
     
  3. bhoyetjumpay

    bhoyetjumpay Well-Known Member

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    no problems connecting to itunes store (US and Philippines), i'm using mydestiny cable internet:rolleyes:
     
  4. Ramon

    Ramon Member

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    I am actually able to connect to the iTunes store with my iMac and my wifes PB. Just cannot connect with my PC. I think my connection problem with my PC has nothing to do with my ISP, I think it has something to do with my PC connection to my ISP. Cannot seem to trace what the problem is though...
     
  5. mig000029

    mig000029 Guest

    Having trouble connecting to the iTunes store and the Apple website. Sky broadband is my ISP and I'm using a macbook.
     
  6. ruff1025

    ruff1025 Member

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    I'm having trouble too. I'm using Sky Broadband and my Mac Mini
     
  7. shaven

    shaven Active Member

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    i agree, i think its nothing to do with the internet provider.
     
  8. tjgato

    tjgato Active Member

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    Using mydsl in the office also the same issue. But this morning when I downloaded iPhone os 3 at 5 am not that big of an issue even with a slower connection than the office
     
  9. ruff1025

    ruff1025 Member

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    yeah, this morning was fine. I was able to upgrade my ipod touch. now i was planning to upgrade my iphone. looks like it won't be the case tonight.
     
  10. streetritter

    streetritter Member

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    similar setup here. no connection. bummer!
     
  11. streetritter

    streetritter Member

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  12. Ramon

    Ramon Member

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    Still having a problem connecting to iTunes, still works with my iMac though. Any input or advice?

    I attached the diagnostics -

    Microsoft Windows XP Professional Service Pack 3 (Build 2600)
    LENOVO TP-7L___
    iTunes 8.2.0.23
    QuickTime 7.6.2
    FairPlay 1.4.10
    iPod Updater Library 8.1d19
    CD Driver 2.1.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 2.5.1.3
    Apple Mobile Device Driver 1.43.0.0
    Bonjour 1.0.6.2 (118.5)

    iTunes Serial Number FC145B15D965BACE

    Current user is an administrator.
    The current local date and time is 2009-06-20 21:54:14.
    iTunes is not running in safe mode.

    Video Display Information

    NVIDIA Quadro NVS 140M


    **** External Plug-ins Information ****

    No external plug-ins installed.

    **** Network Connectivity Tests ****

    Network Adapter Information

    Adapter Name: {1A246E78-F6E2-4D61-8E5F-3BD4800CDB70}
    Description: Bluetooth Device (Personal Area Network)
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway:
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Thu Jan 01 08:00:02 1970

    Lease Expires: Thu Jan 01 08:00:02 1970

    DNS Servers:

    Adapter Name: {D74FE37F-D38C-4AA3-AFCC-F226164F585E}
    Description: Intel(R) Wireless WiFi Link 4965AGN - Packet Scheduler Miniport
    IP Address: 192.168.1.104
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.1.1
    DHCP Enabled: Yes
    DHCP Server: 192.168.1.1
    Lease Obtained: Sat Jun 20 21:48:14 2009

    Lease Expires: Sun Jun 21 21:48:14 2009

    DNS Servers: 208.67.222.222
    208.67.222.222
    208.67.220.220

    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: Yes
    HTTP Proxy: cache.lbc.com.ph:8080
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled

    Firewall Information

    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.

    Connection attempt to Apple web site was successful.
    Connection attempt to iTunes Store was successful.
    Secure connection attempt to iTunes Store was successful.
    Secure connection attempt to iPhone activation server was successful.
    Last successful store access was 2009-06-19 14:45:07.


    **** CD/DVD Drive Tests ****

    No drivers in LowerFilters.
    UpperFilters: GEARAspiWDM (2.1.0.1),

    D: MAT****A DVD-RAM UJ-852, Rev RB01
    Drive is empty.



    **** iPod/iPhone Connectivity Tests ****

    iPodService 8.2.0.23 is currently running.
    iTunesHelper is currently not running.
    Apple Mobile Device service 2.50.39.0 is currently running.

    Universal Serial Bus Controllers:

    Intel(R) ICH8 Family USB Universal Host Controller - 2830. Device is working properly.
    Intel(R) ICH8 Family USB Universal Host Controller - 2831. Device is working properly.
    Intel(R) ICH8 Family USB Universal Host Controller - 2832. Device is working properly.
    Intel(R) ICH8 Family USB Universal Host Controller - 2834. Device is working properly.
    Intel(R) ICH8 Family USB Universal Host Controller - 2835. Device is working properly.
    Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836. Device is working properly.
    Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A. Device is working properly.

    FireWire (IEEE 1394) Host Controllers:

    OHCI Compliant IEEE 1394 Host Controller. Device is working properly.

    Connected Device Information:

    Ramon's iPhone 3G, iPhone 3G running firmware version 3.0
    Serial Number: 84836W30Y7H


    **** iPhone/iPod Touch Sync Tests ****

    Sync tests completed successfully.
     
  13. Ramon

    Ramon Member

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    I finally got my itunes to work at home. I basically had a set proxy server in my explorer set to my work. All i had to do was uncheck the tab and everything is working now.

    For those of you who have set proxies and cant get your itunes to work, go to your internet explorer, click on tools, then internet options, then click on the connections tab, below you will see LAN settings and then un-check the proxy server.

    your itunes should work now.
     
  14. macvirgin2

    macvirgin2 Member

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    Gee thanks Ramon .. i was that close to switching internet providers - this works for mac users too .. go to system preference, network, configure, proxy - uncheck web proxy (http) ... dont ask me what that means though .. ;-)
     

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