I was able to connect to the iTunes store at work earlier today and was even able to update my iphone, but been having problems connecting here at home. Everytime i try to connect it prompts this message - "iTunes could not connect to the iTunes Store. Make sure your network connection is active and try again." I've already run the diagnostics on iTunes and my connection, etc. passed. I thought it might be my firewall so i turned it off to no avail. Using OpenDNS and it still wont connect. My ISP is PLDTdsl, i am using windows xp. My iMac and my wifes PB connects and works fine though so i dont think it is my internet connection. Anyone using a PC ever experience this? Need help. thanks
i'm also having a hard time connecting to iTunes store. I've been trying for almost an hour. i'm using my macbook and sky broadband. i think the problem is with the store.
I am actually able to connect to the iTunes store with my iMac and my wifes PB. Just cannot connect with my PC. I think my connection problem with my PC has nothing to do with my ISP, I think it has something to do with my PC connection to my ISP. Cannot seem to trace what the problem is though...
Having trouble connecting to the iTunes store and the Apple website. Sky broadband is my ISP and I'm using a macbook.
Using mydsl in the office also the same issue. But this morning when I downloaded iPhone os 3 at 5 am not that big of an issue even with a slower connection than the office
yeah, this morning was fine. I was able to upgrade my ipod touch. now i was planning to upgrade my iphone. looks like it won't be the case tonight.
i guess apple's servers are not up to the task... read this. http://www.pcworld.com/article/1669...sers_stymied_by_overloaded_apple_servers.html
Still having a problem connecting to iTunes, still works with my iMac though. Any input or advice? I attached the diagnostics - Microsoft Windows XP Professional Service Pack 3 (Build 2600) LENOVO TP-7L___ iTunes 8.2.0.23 QuickTime 7.6.2 FairPlay 1.4.10 iPod Updater Library 8.1d19 CD Driver 2.1.0.1 CD Driver DLL 2.1.1.1 Apple Mobile Device 2.5.1.3 Apple Mobile Device Driver 1.43.0.0 Bonjour 1.0.6.2 (118.5) iTunes Serial Number FC145B15D965BACE Current user is an administrator. The current local date and time is 2009-06-20 21:54:14. iTunes is not running in safe mode. Video Display Information NVIDIA Quadro NVS 140M **** External Plug-ins Information **** No external plug-ins installed. **** Network Connectivity Tests **** Network Adapter Information Adapter Name: {1A246E78-F6E2-4D61-8E5F-3BD4800CDB70} Description: Bluetooth Device (Personal Area Network) IP Address: 0.0.0.0 Subnet Mask: 0.0.0.0 Default Gateway: DHCP Enabled: Yes DHCP Server: Lease Obtained: Thu Jan 01 08:00:02 1970 Lease Expires: Thu Jan 01 08:00:02 1970 DNS Servers: Adapter Name: {D74FE37F-D38C-4AA3-AFCC-F226164F585E} Description: Intel(R) Wireless WiFi Link 4965AGN - Packet Scheduler Miniport IP Address: 192.168.1.104 Subnet Mask: 255.255.255.0 Default Gateway: 192.168.1.1 DHCP Enabled: Yes DHCP Server: 192.168.1.1 Lease Obtained: Sat Jun 20 21:48:14 2009 Lease Expires: Sun Jun 21 21:48:14 2009 DNS Servers: 208.67.222.222 208.67.222.222 208.67.220.220 Active Connection: LAN Connection Connected: Yes Online: Yes Using Modem: No Using LAN: Yes Using Proxy: Yes HTTP Proxy: cache.lbc.com.ph:8080 SSL 3.0 Support: Enabled TLS 1.0 Support: Enabled Firewall Information Windows Firewall is on. iTunes is enabled in Windows Firewall. Connection attempt to Apple web site was successful. Connection attempt to iTunes Store was successful. Secure connection attempt to iTunes Store was successful. Secure connection attempt to iPhone activation server was successful. Last successful store access was 2009-06-19 14:45:07. **** CD/DVD Drive Tests **** No drivers in LowerFilters. UpperFilters: GEARAspiWDM (2.1.0.1), D: MAT****A DVD-RAM UJ-852, Rev RB01 Drive is empty. **** iPod/iPhone Connectivity Tests **** iPodService 8.2.0.23 is currently running. iTunesHelper is currently not running. Apple Mobile Device service 2.50.39.0 is currently running. Universal Serial Bus Controllers: Intel(R) ICH8 Family USB Universal Host Controller - 2830. Device is working properly. Intel(R) ICH8 Family USB Universal Host Controller - 2831. Device is working properly. Intel(R) ICH8 Family USB Universal Host Controller - 2832. Device is working properly. Intel(R) ICH8 Family USB Universal Host Controller - 2834. Device is working properly. Intel(R) ICH8 Family USB Universal Host Controller - 2835. Device is working properly. Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836. Device is working properly. Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A. Device is working properly. FireWire (IEEE 1394) Host Controllers: OHCI Compliant IEEE 1394 Host Controller. Device is working properly. Connected Device Information: Ramon's iPhone 3G, iPhone 3G running firmware version 3.0 Serial Number: 84836W30Y7H **** iPhone/iPod Touch Sync Tests **** Sync tests completed successfully.
I finally got my itunes to work at home. I basically had a set proxy server in my explorer set to my work. All i had to do was uncheck the tab and everything is working now. For those of you who have set proxies and cant get your itunes to work, go to your internet explorer, click on tools, then internet options, then click on the connections tab, below you will see LAN settings and then un-check the proxy server. your itunes should work now.
Gee thanks Ramon .. i was that close to switching internet providers - this works for mac users too .. go to system preference, network, configure, proxy - uncheck web proxy (http) ... dont ask me what that means though .. ;-)
