iPhone X "swollen battery" problem

Discussion in 'iPhone and iPod Touch' started by penmanila, Apr 11, 2018.

  1. penmanila

    penmanila The Pinoy Penman
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    My Globe-issued iPhone X (256GB, space-gray) has been misbehaving for past six weeks or so. The first sign of trouble was when it suddenly overheated and died on me. Then it would go into random shutdowns, after which the battery--even if it had been, say, 80% charged, would be below 10%. I lived with this for several weeks--restoring, upgrading the software, trying the beta, restoring back to the basic software, reinstalling my apps one by one--and yet the phone would keep doing the same thing, sometimes 3X a day, and sometimes it wouldn't charge or recognize the charging cable (which worked perfectly with other iPhones).

    So yesterday I finally brought it to the PowerMac service center in SM North, after restoring it back to "new iPhone" status. I explained its problems--which of course the restored iPhone did not manifest on the spot. I had also wiped out the panic logs, which is apparently the first thing they look at. Anyway they ran another diagnostic test, which showed that everything was okay--except the battery, which failed. They said they would do more tests.

    Today I got a text message saying that the diagnosis was "SWOLLEN BATTERY" and that they would elevate the case to Apple to see if it merited repair/replacement or not. (How can it NOT, I wonder.) I Googled the "swollen battery" issue and found that it was an iPhone 8 problem, having to do with battery bloat (I observed no bloat, no physical symptom in the casing).

    Has anyone had these random shutdowns/restarts/overheating issues with their iPhone X? Let's start the discusion/reporting here. Apple might need to see that it's not isolated (unless it's really just my phone). Thanks!
     
  2. bacchus_3

    bacchus_3 PhilMUG Addict Member

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    That is still a warranty case so I’d be surprised if Apple denies the repair. You probably have a lemon there @penmanila
     
  3. unknowngreats

    unknowngreats Active Member

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    it could be because of wireless charging, especially when the wireless chargers being used are those that are not Qi certified or apple approved.

    uncertified wireless chargers are popping like mushrooms. given that this tech is newly adopted by apple, it could really be that this is not perfect yet and the use of these knock-off Qi chargers could hasten the life cycle of affected iphone battery.
     
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  4. Ghibli

    Ghibli PhilMUG Addict Member

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    Your unit will definitely or should be replaced , considering that you had used your unit within the limits of normal use when the problem came into fruition. I hope that the replacement would be a fast process.

    My father had an issue with the power button of his Iphone X, it was initially unresponsive with light touch. It reached a point wherein the pressure required to elicit a response with the power button required greater force, eventually it became non-functional. He purchased the unit in an apple store (jarir book store) in riyadh. He brought the unit to the same store as it was in still warranty wherein it was assessed for an hour and the unit was replaced with a brand new unit once the issue was proven to be true.
     
  5. witch_md

    witch_md Active Member

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    One time, I experienced flash being disabled and an error message pops out saying that my iPhone X needs to cool down before I can use flash. This was after just taking a few photos and a couple of videos.
     
  6. penmanila

    penmanila The Pinoy Penman
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    I do have a cheap wireless charger, but I haven’t used it more than three or four times and in all those times it worked flawlessly without any heat issues. The irony is that when the iPhone died and NONE of my regular (official Apple) charging cables could be recognized by the iPhone, it was this wireless charger that saved the day and brought the phone back to life, enough for me to restore it to Ground Zero

     
  7. ronjet

    ronjet PhilMUG Addict Member

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    I once experienced the back part of the phone becomes hot. It’s on the upper part side at the back of the phone. It’s hot than normal. I’m not using any wireless charger, just the lightning cable.
     
  8. ronjet

    ronjet PhilMUG Addict Member

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    It happened for a few minutes. Also using a Globe unit 256GB space gray.
     
  9. mokmoki

    mokmoki PhilMUG Addict Member

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    That’s one serious malfunction - good thing it manifested early in the lifecycle. I’d be surprised if that won’t be replaced by Apple.

    However it’s all rainbows and unicorns on my end since launch day (Globe-issued unit last Dec 1). I primarily charge my iPX overnight using a Qi-certified Samsung wireless quick charger. I use my Aukey multiport charger in the middle of the day, and use the Awei wireless powerbank during emergencies while on the road.
     
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  10. hitme64

    hitme64 PhilMUG Addict Member

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    As the genuises at the Apple Bar would say, “You aint done nuthin’ to it right?”, which is entirely incomprehensible in its context and syntax, but would certainly attribute same to being the fault of the wireless charger, or so it seems...

    Qi-certified chargers like Samsung, Mophie and Nomad are still the best out there so just maybe chucking that cheap one is a go...
     
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  11. penmanila

    penmanila The Pinoy Penman
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    well, that was pretty fast--just got a message that "Your replacement iPhone is now ready for pickup." in tuesday, out saturday--terrific! ;)
     
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  12. knowsnomac

    knowsnomac Member

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    With you bringing it to Powermac, did you have to pay their diagnostic fees which they are known for?
     
  13. rdy0329

    rdy0329 PhilMUG Addict Member

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    If it was indeed a warranty case, diagnostic fees are waived. This experience confirms why Powermac got their gold service center status from Apple.

    Diagnostic fees are also waived if you decide to continue with the repair with them (out of warranty products).

    This is to deter paranoids who think there’s always something wrong with their phone or those who insists on having them check it even without any problem.
     
  14. Jason Zhao

    Jason Zhao New Member

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    How long would you get your repair of iphone x battery swollen? I sent my iphone X to store and the genius bar staff sent it to repair center, the estimated repair pick up time is today but still not there and the repair status is always "we are sorry" The apple support told me that the estimated date is the normally pick up time...
     
  15. witch_md

    witch_md Active Member

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    Ugh! It finally happened. Had to bring the iPhone X to Senco because of a swollen battery. Since it’s no longer under warranty I’d probably have to pay an arm and a leg to have it replaced.
     
  16. witch_md

    witch_md Active Member

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    Update: Apple is replacing the phone for the price of the battery (Php 7000) so I guess just a tip of a finger?
     
  17. Ourdoc

    Ourdoc New Member

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    Same thing happened with my iPhone X today. It was obvious as the swollen battery pushed the screen away from the phone.. Replacement on the way, no more wireless charging..
     
  18. rabby

    rabby Well-Known Member

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    is there a supplier to source original iphone x battery? I had mine replaced sa mall lang and just a few months it's already degraded
     
  19. rabby

    rabby Well-Known Member

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    wow! is there a way just to buy it and I will just DIY the replacement?
     
  20. shaft

    shaft Well-Known Member

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    Where can i get my iphone x battery replaced here mania. Any recommendations? Specially during these times. Best bang for the buck hopefully
     

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