[HELP] Keyboard issue: double spacing

Discussion in 'MacBook Pro' started by Alex Alvarez, Apr 23, 2019.

  1. Alex Alvarez

    Alex Alvarez New Member

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    Hello! I got an issue with my keyboard and this is the macbook 2018 model that supposed to fix the known keyboard issues. my macbook is still in warranty, does this cover my keyboard issue? if yes, my concern are the following

    1. i dont have the receipt with me, i got this mbp as a gift (brand new) set up using my personal icloud/apple account
    2. are there any other fees when consulting this issue to authorised apple repair shops even if my unit is still under warranty?
    3. beyond the box or powermac?

    P.S: Yup i did check my keyboard settings to the extent that i turned OFF my key repeat option. As you might notice, I'm drafting this post using my mbp with keyboard issue. sinadya ko di ayusin yung double spacing so you you'll see what i mean.

    my co
     
  2. makintosh

    makintosh Active Member

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    Apple never claimed to have fixed the keyboard issue in their 2018 notebook lineups and there are many cases where 2018 mbs and mbps still get sticking/repeating keys issues even after Apple repaired/replaced the entire top case.

    About your concerns:
    1. As long as you have the unit registered under you person and still under warranty there should be no issue.
    2. There shouldn't be any unless other issues were observed that warrants diagnostics with fees.
    3. Haven't tried warranty and repair services from them. But have with iFix and dealing with them was a breeze.

    I have a 2017mbp and used a keyboard protector from day 1. Keyboard still haven't acted on me. Not sure if I got a lucky pick or the protector did the trick. Maybe consider getting one after the warranty claim.
     
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  3. ian_gabinete

    ian_gabinete Member

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    Go to QCD at the ground level of Rob Galleria just in case. They will just check on your mac’s SN for warranty coverage. No “consultation” fee and they are very accommodating.
     
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  4. GilGrissom

    GilGrissom Well-Known Member

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    Try to get a replacement but as a band aid solution try downloading the Unshaky app. See if that works for you.

    https://9to5mac.com/2019/04/16/unshaky/


     
  5. Gumblue32

    Gumblue32 Member

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    thanks for the info.
     
  6. Alex Alvarez

    Alex Alvarez New Member

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    UPDATE:

    Hello, guys! I got mine replaced within one week! I really had a good experience with beyond the box service center. all you have to do is bring it to them, fill up some forms and then you're done. they would require maximum of 3 days for diagnostics, once confirmed they would then order for the parts needed for the replacement. I've been told that the whole top case has been replaced! It feels brand new haha.

    Timeline
    April 24 (Wednesday) - went to Beyond the box and checked in for diagnostics
    April 30 (Tuesday) - Got an email that the parts has been ordered.
    May 2 (Thursday - parts are being replaced and will be ready for pick up later that night (but i decided to get it on another day instead)
    May 3 (Friday) - went for pick up
     
  7. indygo

    indygo Member

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    Glad you had it fixed. For those who could not get a replacement, an SMC and PRAM reset can help.
     

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