Help: flashing grey folder with white question mark

Discussion in 'MacBook Air, MacBook & MacBook Pro' started by sylkie, Aug 23, 2009.

  1. sylkie

    sylkie Member

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    Macbook doesn't boot

    My macbook doesn't boot. I hear the start up chime but the screen stays on a gray screen and then for about 5 minutes, a flashing folder with a question mark on it will appear.
    Need help!
    What will I do?
     
  2. RC

    RC Active Member

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    Re: Macbook doesn't boot

    Try booting up from the installer disks..

    Then reinstall.
     
  3. mark_17

    mark_17 Active Member

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    Re: Macbook doesn't boot

    either you need to re-install os x or you need a harddrive replacement... try RC's suggestion first, if problem persists then your harddrive just crashed and you need to replace it.
     
  4. sylkie

    sylkie Member

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    Re: Macbook doesn't boot

    I tired booting up using the installation disc but it can't seem to detect a hard drive. The "continue" button is grayed out when it's asking me where to install it.. do you think the hard disk is busted?
    How much would it cost? Then I can't eject the installation disk now.... awwwwwww
     
  5. mark_17

    mark_17 Active Member

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    Re: Macbook doesn't boot

    ok then its confirmed that your harddrive crashed and needs replacement. price will depend on the size of the harddrive that you're going to purchase.. you need 2.5" sata laptop harddrives, any brand will do. to give you an idea a 320gb is around P3k more or less.
     
  6. sylkie

    sylkie Member

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    Re: Macbook doesn't boot

    i see.... it's not a logic board problem, is it?
     
  7. codename_ethan

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    Re: Macbook doesn't boot

    dude try to listen to the hard drive when you startup your MB. if you hear repeating clicking sounds, that means you have a busted HDD. that happened to me way back in june. if this is the case, most likely HDD talaga and not logic board.

    mas maganda if you bring your mac to an authorized repair shop like digital hub in vmall so they can diagnose ano talaga problem. i'm not sure if may promo pa rin sila dun on 320 and 500gb HDDs, pero nung time na nagpacheck ako e dun nako bumili ng 320gb for 3k++.

    good luck!
     
  8. rbenzon

    rbenzon Super
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    Re: Macbook doesn't boot

    if your macbook is "old enough" to have firewire, use another mac to access your hard drive in target disk mode. that's what i did to my wife's ibook; i accessed the drive, backed up the files, before i sent it for repair.

    if you can get far enough to initiate an osx re-installation, your logic board is probably still good.
     
  9. sylkie

    sylkie Member

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    Re: Macbook doesn't boot

    Dude. Yup! A repeating clicking sound is there. But then I tried doing an Apple Hardware Test and it didn't find any problem. Would that test detect a busted HDD?

    [​IMG]
     
  10. sylkie

    sylkie Member

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    Re: Macbook doesn't boot

    I'll do that using my iMac later.
    Yeah, I was able to do an OSX re-installation but the macbook can't seem to detect a disk except for the installation CD, when I run Disk Utility.
     
  11. sylkie

    sylkie Member

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    Re: Macbook doesn't boot

    by the way, I was able to eject the disc by pressing the trackpad while booting. Thanks to the manual. LOL
     
  12. nwinter

    nwinter Active Member

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    Re: Macbook doesn't boot

    I experienced a similar problem with my old Macbook Black last year. HDD was really busted and it had to be replaced.
     
  13. jcdman

    jcdman Member

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    Re: Macbook doesn't boot

    Yup, that's not a logic board problem definitely. The symptoms present a HD problem. If you can't reinstall through booting from disk, then the hard drive needs to be replaced. I hope you backed up your data though.
     
  14. spiderman

    spiderman Member

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    Just this afternoon I was using my MacBook and all of a sudden it froze on me
    I pressed the power button to restart it but all I am getting now is a flashing grey folder with a white question mark.

    Did a pram reset already but it did not work. I also tried to boot on my snowleopard DVD but could not see my hdd.

    Help!

    Tia
     
  15. mark_17

    mark_17 Active Member

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    your harddrive just crashed, you need to replace it.. i hope you have backups of your data in your harddrive.
     
  16. rafaelc378

    rafaelc378 Active Member

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    So...

    -PRAM Reset didn't work
    -You can boot via DVD, but your HDD is unable to be seen.

    When you startup do you hear a "tick tick tick" sound or a buzzing sound?

    According to this Apple Support article: http://support.apple.com/kb/HT2674 the flashing folder on startup means that no bootable media can be found.

    Which means that your HDD crashed/died on you. I hope you had Time Machine running or had regular backups done.
     
  17. spiderman

    spiderman Member

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    i hear a tick tick tick sound
    seems like my hdd is having a hard time spinning, parang ganon

    too bad my I had to reformat my hdd drive so no time machine :(
    but i managed to backup all my documents and videos the other night lang!
    pero my pictures are all gone

    sana may way pa para ma kuha yung mga files...
     
  18. elbert

    elbert Active Member

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    tick tick tick = crash. I hope you backed up.

    I'm fatalistic about hard drives. Like death and taxes, your hard drive will fail eventually. It's not a matter of IF, but WHEN, so you need to be prepared for it.

    With your kind of problem, the hardware kind, it would be very costly to recover your files (I estimate around $300 to $1,000). If your data is that valuable, then contact Adriot in Singapore.
     
  19. trojand

    trojand Member

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    That means that my HDD died on me this morning? =(
     
  20. rg0nzales

    rg0nzales Member

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    If you have accepted the fact that your hard drive is dead, and you only wish you can revive it for a few minutes to recover some files, you may want to consider this link.

    http://www.datarecoverypros.com/hard-drive-recovery-freeze.html

    I've always wanted to try this but I never had a drive crash on me before.
     

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