Head office and who to send a complaint letter

Discussion in 'Power Mac Center' started by mnx, Jul 2, 2018.

  1. mnx

    mnx Active Member

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    Anybody know the head office of PowerMac and who to send a complaint letter before I bring an issue to DTI-FTEB?
     
  2. Qin Zhi

    Qin Zhi Well-Known Member

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    Why don’t you just google it? Fire a search for “PowerMac Center Head Office”. That simple. You’ll get the answer in the first two hits, actually. (IOW, no need to create a thread just for this.)
     
  3. rdy0329

    rdy0329 PhilMUG Addict Member

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    Usually an email with CC to DTI will do the job. (I've done this with Coke, Monde Nissin) If this is a really big issue worth fighting for, I suggest a mediation session with DTI to resolve the problem, brush up on your consumer protection as well so you'll go prepared. HTH.
     
  4. Braun

    Braun New Member

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    Last Sunday I was there, (Greenhills) they told me to call Apple and report or according to the guy “escalate my concerns”. Many months ago I would flare up with that kind of answer.

    Then I asked who can I talk to who has the capability to resolve the “concern”. They told me I can “escalate my concern with Apple”. Made me smile, and laugh secretly on the answer I was getting.

    I made minutes of meeting so I can forward it later to their management and of course DTI.

    For apples number:

    AppleCare Hotline


    1800-1441-0234 (PLDT & Smart Communications)
1800-8908-8277 (Globe)



    Technical Support - 24/7
Customer Care - Monday to Friday 8am to 5pm



    *Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers.
     

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