Globe's new policy on mobile data

Discussion in 'Globe Telecom' started by Jess, Jul 27, 2017.

  1. Ghibli

    Ghibli Well-Known Member

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    Bill protect.JPG

    Here is mine. My plan is 1999. In addition to the "charge to bill" cash out that I had opted for the gadget and the excess data charges, my total bill for one month reaches 4800 php. In fact, i have been paying it for how many months that at some point, a Globe customer representative randomly called me and informed me that it would be better for me to upgrade to the Platinum plan. Every time I had fully consumed the allotted volume in my plan for the month, my internet access would cease and then I would receive a text message informing me that to continue, I either subscribe to a (1) surfing package or (2) agree to continue consuming volume of data at a regular rate thereby eventually incurring a maximum charge of 1,500 via bill protect. I always end up choosing the latter as availing the surfing package always result to a "cannot be processed" message when I text the surfing promo. Oh well, hopefully they would improve their services eventually. So far, I am not yet ticked off to transfer to smart but boy, it's near though.
     
    #81 Ghibli, Nov 21, 2017
    Last edited: Nov 21, 2017
  2. tortillas

    tortillas New Member

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    Hi.what is the latest policy on mobile data? Ive read on another site that the bill protect is at P1500 on top of a GoSurf plan. Is this info correct? If so, can i avail of a line-only plan 599 (with surf299) and make use of bill protect - - will our monthly bill be at 599+1500= P2099?

    What would be the estimated data allocation before we experience slowdown or capping? I think our monthly usage would not exceed 300gb.

    We would be shifting to mobile data temporarily for a few months hence im looking for the cheapest possible option. A sim-only plan seems like a good option since it would just be a 6mos contract.
     
  3. shootertwist

    shootertwist PhilMUG Addict Member

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    ^its hard to estimate when globe caps you since it varies for users, also sometimes you get past 200gb in one month and they dont cap you but in the next month you get capped way lower than that... their “fair usage policy” is meant to be vague hence its really hard to be sure... but from what i read before judging by people’s experience in various forums, 100-200gb puts you in the danger zone so to speak, i experienced the slowdown before on plan 1799+1500 “unli” on top... i was on 3.3k already on average with that usage so i went with platinum instead, its been about 10 mos now and no capping, though the past 4mos i wasnt really pushing the limit since we already have fiber in our house but in the first 4-5mos i was going over 500gb and no slowdown on platinum
     
  4. tortillas

    tortillas New Member

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    I see. So it's a monthly surprise awaiting for that slowdown. I think another option would be to apply for a Globe Home LTE which would have a cheaper plan at P1299 with 150gb monthly inclusion. Does anyone know if they allow this if we are just renting? And will there be a transfer fee when we move out? (sorry to be asking these here as past experiences have been unreliable with info from Globe reps)

    Edit: was able to inquire from the hotline and according to the rep they do allow applications as long as the billing and installation address is the same. However the rep cannot give an answer on the transfer fee and what happens if there is no available slot for transfer.

    I suppose we will just make do with the plan 599. Platinum plan is out of our budget already.
     
    #84 tortillas, Aug 30, 2018
    Last edited: Aug 30, 2018

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