Globe plans and other Globe concerns

Discussion in 'Globe Telecom' started by kcirecarg718, Nov 18, 2014.

  1. Dgame12345

    Dgame12345 Active Member

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    you mean unli call to all network.?
    how to avail of that?
    is that just a promo?
     
  2. neilrg

    neilrg PhilMUG Addict Member

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    Yes, unlimited calls and texts to all networks. You can send a request to update your plan packs/inclusions on the GlobeOne app. I'm about to submit one and hopefully, they can process it before my next billing cycle.

    This is not a promo but rather an update to ThePLAN's 399 calls & texts pack.
     
  3. unknowngreats

    unknowngreats Active Member

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    hi there, sorry for this question, but how do we make that request via globeone app?

    thank you and merry Christmas! ☕️
     
  4. neilrg

    neilrg PhilMUG Addict Member

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    It should be in Menu > Help & Support > Send Us Your Concern > Plan Related > I want to change my plan packs and boosters. :D
     
  5. unknowngreats

    unknowngreats Active Member

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    thanks, but that option does not show for me on my globeone app. it’s funny that options differ for some of us.
     

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  6. neilrg

    neilrg PhilMUG Addict Member

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    Hmm, try filing it under account related concerns. Must be a Platinum thing.
     
  7. unknowngreats

    unknowngreats Active Member

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    Thanks. It’s just not there too. Will just try to request thru other channels.

    Merry Christmas!
     
  8. Shinahashirome

    Shinahashirome Active Member

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    the globe one app seems to be not updated, as mine is showing the same x minutes all net calls.
     
  9. gh0st

    gh0st Active Member

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    Even the ‘Build my plan’ on the Globe website doesn’t indicate that the pack P399 includes unli all net calls.
     
  10. neilrg

    neilrg PhilMUG Addict Member

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    You need to have them update your plan packs for you as it’s not automatic.

    It’s already live on their system and you can already get it. However, they are yet to update front-end (GlobeOne plan usage section, website plan builder, etc) so even if you already have it, the changes wouldn’t be visible on the app yet, for example. That’s why they’re not publicly announcing it for now. We were told they would sometime in January.
     
  11. Shinahashirome

    Shinahashirome Active Member

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    Thanks for this. Will update the packs via messenger if globeone app is not yet updated.
     
  12. gh0st

    gh0st Active Member

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    Will the csr allow us to update the current inclusions if we are still in contract lockin period? Haven’t tried this yet and I’ve only tried the modifications in my sim-only plan.
     
  13. neilrg

    neilrg PhilMUG Addict Member

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    Yes, it’s allowed as long as you’re not downgrading your plan MSF.
     
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  14. Dgame12345

    Dgame12345 Active Member

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    so if that is not the promo unli call to all network, i could now remove my another 50 more minutes call to other network, cause i have the unli call to globe and unlit text to,all network plus they have a free 50 min call to other network..

    mas matawag din kasi ako kaysa sa text
     
  15. ArmsAsuncion

    ArmsAsuncion New Member

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    Just called the hotline to request. Asked if the old 399 pack will be automatically changed to the new 399 pack, but was told that it’s not automatic and needed to be requested.

    Also, asked if the new 399 pack also includes landline calls as the old 399 pack included landline calls, but was told it wasn’t included. Though, she told me the old 399 pack also doesn’t include landline calls. Probably misinformation. Let’s see if it really doesn’t includes landline on the next billing cycle.
     
  16. neilrg

    neilrg PhilMUG Addict Member

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    That 99 pesos freed up will go towards another 1GB additional data for me.

    It's truly unlimited to all mobiles and landlines, including NDD. Someone from Globe confirmed it with the product team, and FAQs will be updated and reps be informed of the correct info. :)
     
    ArmsAsuncion likes this.
  17. enigma

    enigma Member

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    Made the request as well for modification through GlobeOne app. A Globe rep called me after a few hours after and processed my request.
     
  18. Hero33

    Hero33 PhilMUG Addict Member

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    Thanks for this update will have the plan updated for us as well. Don’t see it on the website either.
     
  19. Dgame12345

    Dgame12345 Active Member

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    So it means to say this new unli 399 from globe, will be:
    Unlimited call to all network?
    Unlimeted text to all network?
    Unlimited call to all landline network within metro manila (if ever you choose thay area)?
     
  20. neilrg

    neilrg PhilMUG Addict Member

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    It's also unlimited to nationwide landlines regardless of the telco. I just realized now that with this change, Duo 299 is now merely an add-on for owning a virtual landline number at the local area you pick, its unlimited local landline calls are already covered by the new 399 unlimited all-net pack.
     

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