Globe GoSurf - do they actually implement a limit for data allocation and start capping ?

Discussion in 'Globe Telecom' started by Technobilder, Mar 31, 2016.

  1. Technobilder

    Technobilder Member

    Joined:
    Nov 23, 2014
    Messages:
    95
    Likes Received:
    21
    Location:
    Cebu, Philippines
    Hi guys, Im having my Globe GoSurf299 plan since may 2015 - I've choosen this because I needed a non capping promo. The GoSurf really runned neat for me - for now 10 month I had a 10+ mbit LTE connection and used around 300-500GB (!) each month with no problems.
    And the no billshock was always giving me just around 1600+ php bills.

    But yesterday my connection suddenly went down to around 64kbit - O M G - I think Im capped.
    Ok last month I used a lot more bandwidth wit 4.2TB (!) - so I guess that is within the to 10 of globe users hehehe.
    When I looked up my router for the txt they usually send and I found this one - I never in 10 month got this one before even when I used 500GB a month.
    "Dear customer, we noticed that your plan's mobilde data allocation has been used up and your usage is now exceedingly high. To maintain quality service for all our customers, we're now shifting you to slower browsing speed until the end of the month. For higher data allocation, you may want to consider applying for a Globe Home Broadband plan via (02) 7301010. Thank you."

    Today I was a the globe store to ask whats wrong - but they only told me that nothing is wrong.
    My bills are paid and Im only due 1100php outstanding - but my credit limit is at 2000php so ths was never a problem before.
    But they told me that the promo has only a "spending limit" of 500php - but even when I asked they didn't tell me how to and what to do to increase this "spending limit".

    Question A) Does anyone know what this "spending limit"

    Question B) Did anyone of you got capped before on GoSurf and received thie txt mesage? before -
    As far as I still know the GoSurf Promo has no limit for data allocation - so has Globe changed this and if yes - what is now the limit ?
     
  2. greta87

    greta87 PhilMUG Addict Member

    Joined:
    Nov 28, 2006
    Messages:
    4,842
    Likes Received:
    1,910
    Gender:
    Male
    Location:
    Makati
    I'm a Globe Platinum subscriber & been a Globe user for 20 years now (with multiple lines) & I get "capped" at 3GB!!!! 3GB!!! & I'm supposed to have an unlisurf rider with my plan. it's true that I can still use the data service but it'll be throttled down after reaching 3GB.. I get a text once I reach 2.5GB that my usage is high & that they will throttle my data service once I exceed 3GB of data use. after reading your post, I should really be complaining about this.
     
  3. hokage6

    hokage6 Active Member

    Joined:
    Jan 23, 2012
    Messages:
    428
    Likes Received:
    33
    They changed it.

    50GB for those who's covered with their antibill shock.

    So its technically 299 + ABS 1201 = 50 GB
     
  4. Technobilder

    Technobilder Member

    Joined:
    Nov 23, 2014
    Messages:
    95
    Likes Received:
    21
    Location:
    Cebu, Philippines
    Wait - is it GoSurf299 + the BillShock Value ? This would only give me 1.5GB + 600MB (1200php/2php per mb)

    Luckily my connection is up again - but it's just 8am here and I already used up 2GB volume thanks to my running cloud backup :(
     
  5. rnav18

    rnav18 Active Member

    Joined:
    Dec 9, 2011
    Messages:
    269
    Likes Received:
    86
    Location:
    Quezon City
    No more unlimited? :eek:
     
  6. mokmoki

    mokmoki PhilMUG Addict Member

    Joined:
    May 15, 2011
    Messages:
    1,617
    Likes Received:
    402
    Gender:
    Male
    Location:
    Laguna
    same question - i thought paying the ABS fee guaranteed you "true" unlimited data usage?
     
  7. duncan

    duncan Well-Known Member

    Joined:
    Mar 20, 2005
    Messages:
    1,637
    Likes Received:
    68
    next, they will offer another "true unlimited" but you have to pay 2,000 already.
     
  8. rnav18

    rnav18 Active Member

    Joined:
    Dec 9, 2011
    Messages:
    269
    Likes Received:
    86
    Location:
    Quezon City
    New year = revised T&C? :eek:
    Baka... Kasi from 999 naging 1500 (for GoSurf 299 to 999) or 3000 (for GoSurf 1799 to 2499). :eek:
     
  9. mokmoki

    mokmoki PhilMUG Addict Member

    Joined:
    May 15, 2011
    Messages:
    1,617
    Likes Received:
    402
    Gender:
    Male
    Location:
    Laguna
    if i recall correctly, it has always been an amount of 1500 for the anti-billshock of GoSurf 999. what i'm not sure is where this 50gb limit came from - i can't see it in the FAQ page.
     
  10. mokmoki

    mokmoki PhilMUG Addict Member

    Joined:
    May 15, 2011
    Messages:
    1,617
    Likes Received:
    402
    Gender:
    Male
    Location:
    Laguna
    That's not how it works. The Anti Bill Shock value guarantees that once you exceed your data allocation (i.e. 1.5gb), you'll only pay up to 1500 for GoSurf 299-999, and only up to 3000 for GoSurf 1799 and above - regardless of how much excess data you consumed on top of your 1.5gb data allocation.
     
  11. hokage6

    hokage6 Active Member

    Joined:
    Jan 23, 2012
    Messages:
    428
    Likes Received:
    33
    We now how ABS works but there has been a recent change (unfair on our part) but other customers already experienced being throttled after hitting 50GB data usage. No this is not in FAQs. Source is reliable when u experience it first hand and backed up by other customers too though denied by not updated Globe agents.
     
  12. rnav18

    rnav18 Active Member

    Joined:
    Dec 9, 2011
    Messages:
    269
    Likes Received:
    86
    Location:
    Quezon City
    Sorry, I meant that "unlimited" internet in general used to be P999 (for UnliSurf and SuperSurf).
    Then Globe imposed the "1GB per day or 3GB per month whichever comes first" rule because of "network congestion."
    With the introduction of GoSurf and higher ABS, Globe increased "unlimited" internet prices to P1500 and P3000.
    Now if Globe has silently imposed "50GB per month" because of high usage, they could very well raise prices again.
     
    mokmoki likes this.
  13. mokmoki

    mokmoki PhilMUG Addict Member

    Joined:
    May 15, 2011
    Messages:
    1,617
    Likes Received:
    402
    Gender:
    Male
    Location:
    Laguna
    Yep! "network congestion" just really means "we need more money for the same service we're currently providing you". Haha.
     
  14. JMacalinao

    JMacalinao Active Member

    Joined:
    Aug 18, 2009
    Messages:
    324
    Likes Received:
    203
    Location:
    Manila
    Since when did this start? I haven't experienced this one yet. I got my March bill and exceeded well past 50GB without any throttling. I'm pretty sure I got past it for this month too, but still having consistent speeds here. I'm very far from @Technobilder's 4.2TB data usage though. Hehehe :D

    Do take note that I'm on an older Best Ever MySuperPlan with GoSurf 999 as one of my combos. Not sure if that's related.
     
  15. neilrg

    neilrg PhilMUG Addict Member

    Joined:
    Apr 29, 2012
    Messages:
    1,346
    Likes Received:
    505
    The 50GB data limit for GoSurf on ABS (anti-bill shock) was introduced last March 2016 according to Globe CS.
     
  16. rnav18

    rnav18 Active Member

    Joined:
    Dec 9, 2011
    Messages:
    269
    Likes Received:
    86
    Location:
    Quezon City
    :eek: Oh no! :confused:
     
  17. jetan

    jetan PhilMUG Addict Member

    Joined:
    Nov 10, 2013
    Messages:
    4,810
    Likes Received:
    2,067

    Better switch to smart
     
  18. duncan

    duncan Well-Known Member

    Joined:
    Mar 20, 2005
    Messages:
    1,637
    Likes Received:
    68
    hi. what plan in smart have true unlimited?
     
  19. jetan

    jetan PhilMUG Addict Member

    Joined:
    Nov 10, 2013
    Messages:
    4,810
    Likes Received:
    2,067
    For current plans. Better use their bill shock on all-in plan. Billcap is 1200. I'm still on the old iPhone plan 2013 which is unlimited data and my all-in plan 1200 is hitting 700GB already
     
  20. Technobilder

    Technobilder Member

    Joined:
    Nov 23, 2014
    Messages:
    95
    Likes Received:
    21
    Location:
    Cebu, Philippines
    UPDATE: April 1st I was back online with full speed - and up to now April 13 I already reached 130GB and no txt or anything.

    And I just found THIS in another forum - so maybe this is also a helpfull tip to get "unlimited"

    Wife went to Gloe store to upgrade from 3Mbps to 5Mbps.
    The girl at Globe tells wife "If you have business permit for your house we will upgrade you to unlimited for free"
    Wife goes home, grabs sari-sari permit & now we have successfully upgraded to 5 Mbps unlimited for p1599
     

Share This Page

  • About PhilMUG

    Since the mid-1990s, PhilMUG (formerly the Philippine Macintosh Users Group) has grown to become not just the Philippines’ but one of the world’s foremost Apple user groups. Our online community brings together thousands of members from the Philippines and around the world for the latest news and discussions covering all Apple products and related hardware and software. Anyone can join PhilMUG, from newbies to experts, subject to our membership rules and guidelines.
  • Like us on Facebook

  • Buy us a beer!

    The staff works very hard to make sure that PhilMUG is running 24/7. Care to buy us a beer or help out with our hosting fees? We'd really appreciate it!

    Donate to us!