Frayed Magsafe Adaptor Wire

Discussion in 'MacBook Air, MacBook & MacBook Pro' started by leeyahgrl, Oct 18, 2009.

  1. leeyahgrl

    leeyahgrl Member

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    Hi, can anyone confirm if frayed magsafe adaptor wires are covered by Apple Care and if they can be replaced for free?

    Here's how my Magsafe adaptor looks like:

    [​IMG]

    My charger is not working anymore and is not charging my laptop :( I tried wrapping it with electric tape but it still won't work. And i think it's much more safer if I get a new one...
     
    #1 leeyahgrl, Oct 18, 2009
    Last edited: Oct 18, 2009
  2. rafaelc378

    rafaelc378 Active Member

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    Damn. You've been having a run of bad luck when it comes to your gear. Perhaps you should consider having your stuff blessed.
     
  3. leeyahgrl

    leeyahgrl Member

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    @rafaelc378

    Haha, no naman siguro! :) Just old, my laptop is around 2 years old already so I guess wear and tear lang, hehe :)
     
  4. h.chua

    h.chua Active Member

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    yes you can. it's a known apple defect. apple released a statement indicating that they would replace it for free. it's a defect on old magsafe chargers. i had mine replaced also. the statement is somewhere in the web.
     
  5. deepblue

    deepblue Active Member

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    this happened to me too, at the tail end of my 3-year warranty coverage. my replacement from apple singapore is now waiting for me to pick it up.

    if you have applecare, have it replaced. if you don't, look up that apple statement referred to by h.chua above. good luck.
     
  6. leeyahgrl

    leeyahgrl Member

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    Will they replace it asap or there's a waiting time?
     
  7. iPao

    iPao Member

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    Just had mine replaced recently. Had the same problem. Had to leave the adapter for around 3 days though because they had to get it assessed by Apple SG, but it's all good because I got a brand new replacement for free. Thank God for Applecare.
     
  8. lovegrocery

    lovegrocery Member

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    i guess you need to wait :) around 3-5 days.
     
  9. deepblue

    deepblue Active Member

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    in my case, its around a week via powermac megamall. you'll need to borrow a spare from them, if you need your mac for work. :)
     
  10. leeyahgrl

    leeyahgrl Member

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    I just bought a new Magsafe adaptor and I was surprised and slightly irked that the prongs of the new adaptor are the big triangular bulky ones.

    Mine had the one that u flip to hide and I kinda like that better.

    Are the new Magsafes really like this? Is it ok if I switch the prongs?

    I'm still going to have my old Magsafe checked and replaced, then I'll probably just sell it na lang for a cheaper price. Anyway. Hehe.
     
    #10 leeyahgrl, Oct 19, 2009
    Last edited: Oct 19, 2009
  11. johannes

    johannes PhilMUG Chairman
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    @ leeyahgrl: It's okay to switch.
     
  12. leeyahgrl

    leeyahgrl Member

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    @johannes Thanks!

    I was going to send the adaptor today. I guess I'll just have to postpone till tomorrow so I can switch prongs :) Hehe
     
  13. grimmy

    grimmy Member

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    This is great news. I had a first gen Macbook and the Magsafe wires got brittle and eventually snapped. I had to buy a new charger since it was out of warranty then. Although I sold my macbook a long time ago, I still have my old busted magsafe with me.

    Will I still be able to replace it even if I don't have the original Macbook with me anymore? I can use the extra Magsafe for my other Macbook.
     
  14. Jace

    Jace New Member

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    I'm looking for a new MagSafe! PM me if u want to sell it, defective or otherwise :)
     
  15. dannybe

    dannybe Member

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    my battery of my MBP wont charge. when i plug the magsafe into the slot it shows a slight green light. not very bright. the battery indicator says that 'battery is not charging'. My unit is less than a year old.

    what could be the problem?
     
  16. johannes

    johannes PhilMUG Chairman
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    Folks, let's stick to the topic/thread title, okay? For housekeeping purposes, and in order for our fellow MUGgers to help us out faster, we should post on the proper threads. If there's none (after doing a Search), you may create one. This thread is about a MUGger's frayed MagSafe Adaptor wire, not a place to look for MagSafes nor one to discuss battery issues.

    Thank you.
     
  17. docnico

    docnico PhilMUG Addict Member
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    Is there a link stating that this kind of damage is covered by Applecare?

    I also got a frayed MBA Magsafe adapter wire. It wasn't as bad as the one in the original pic, just a few wires showing. Since I have Applecare, I sent it to D-Hub in V-Mall and was told there is just a 50-50 chance it will be replaced because they still need to send the pictures to Apple Singapore and they need to determine if this was due to user abuse. Wow. User abuse? What does Apple think? I'm a mouse which chomps on wires?

    Also, someone from the first page said I can borrow a spare, but was informed that D-Hub does not lend out spare adapters. Does PowerMac have a different policy?
     
    #17 docnico, Jan 22, 2010
    Last edited: Jan 22, 2010
  18. Nino

    Nino Loading...
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    Hi aragorn_109

    Yes there is, according to this Knowledge Base article:

    Additional Information
    Whether your product is in or out-of-warranty, you can take your adapter to an Apple-Authorized Service Provider or Apple Retail Store for evaluation and replacement if necessary. You may be eligible for a replacement adapter free of charge provided there are no signs of accidental damage.


    Also it is true that AASPs will only replace it if there's no sign of "abuse." There are cases that I have handled before that has frayed power cables but has signs scratch/chew marks (bitten by pet dog) or cable coating that was pulled out (due to mishandling). These are cases of user "abuse" in which Apple will not approve the replacements.

    Hope this helps.
     
  19. docnico

    docnico PhilMUG Addict Member
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    Thanks Nino. I do hope Apple honors the warranty. I don't think my unit has a sign of user "abuse" though. I should have taken a photograph prior to handing it over.
     
  20. deepblue

    deepblue Active Member

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    I asked if they could lend me one in the mean time, and they did. Good for them. :)
     

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