Desperately Seeking Help: MBP freezes on gray screen during startup

Discussion in 'OS X and OS X Apps' started by JC1975, Feb 3, 2009.

  1. JC1975

    JC1975 New Member

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    Pasensya na po, di ko na po alam gagawin ko. I'm JC, just a new member (minutes ago).

    Baka po may makatulong sa problema ko sa Mac Book Pro. Last December, I'm using my MBP (using Leopard) then biglang may software update (na hindi ko na matandaan kung ano). After sometime, bigla nalang may lumilitaw na parang garbled wire-like sa screen ko and after that, frozen na ang screen (including all my opened applications) - in short, nag-hang na po.

    When I tried to force shutdown, then re-start, sa gray screen pa lang, may garbled wire-like na ulit that made the screen freeze and couldn't start-up normally na. Paminsan-minsa, maswerte na tumuloy bumukas, but most of the time, pahirapan muna. I ignored it for a while but last weekend, mukhang di na kinaya. Kahit anong start-up and forced shutdown gawin ko. Then sabi sa manual, check the hardware, wala naman problema. I tried na rin mga suggested solutions sa manual including repair disc, verify disc, etc. Minsan OK minsan hindi pa rin tumutuloy.

    May nabasa ako na baka sa security update daw, so ginawa ko I installed nalang ulit yung CD na kasama sa MBP (parang na - downgrade yata kasi before pa ng Leopard ko nabili ito). Right now, I'm using MAC OSX Version 10.4.11 (last Sunday ko lang po ginawa ito). How sad, I haven't backed-up my files, so pati yun nawala po. :(

    Then, akala ko OK na. Bigla, software update ulit, pero pagkatapos ng update, bumalik na naman ang problema. Paano ko po ba i-troubleshoot ito?

    I tried several repair disc, verify disc, etc. Pero madalas pa din na lumalabas ang parang wire-like that made it froze. BTW, when I say wire-like, parang mga guhit sya na kulay gray and white na katulad ng shape na makikita sa word kung nag-type ka ng wrong spelling. Kumpul-kumpol po sya. Hays, di ko na ma-explain ng mabuti. Ano po kaya ang problema? Duda ko kasi software kasi sabi naman walang problema sa hardware ko.

    Please help po. I would really appreciate it very very much. Sumasakit na po ulo ko. I'm not really a techie guy when it comes to MAC. Baguhan lang po, a switcher from windows here. Minsan tuloy naisip ko nalang na mag-install ng windows dito kaya lang takot naman ako at baka ma-virus lang, lalong magka-problema MBP ko.

    Thanks in advance po sa tutulong. I discovered this site while I'm browsing for solution (which a miracle BTW, kasi bigla na naman naging OK ang start-up process ng MBP ko).

    Thanks a bunch.
    JC
     
  2. ailes

    ailes Active Member

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    try resetting the PRAM..
     
  3. JC1975

    JC1975 New Member

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    ay yun pa din po pala ginawa ko na din. wala pa din po e. yun po yung pag press ng start-up button, press din ang option, apple key, and P&R?
     
  4. rattrapante

    rattrapante Member

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    Can you post a pic of the wire like garble?
     
  5. hitme64

    hitme64 PhilMUG Addict Member

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    is your MBP still under warranty? i can't find it anywhere if it says so in your post so forgive me for asking...if not, then a trip to ynzal would do the trick...take a break and let them have a see and watch their collection of movies on their apple tv while waiting...
     
  6. JC1975

    JC1975 New Member

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    sorry sir. parang ganito ang itsura nya but a combination of gray ang black ang kulay and medyo kumpul-kumpol (minsan forming like a box of rectangular or square form and some are just stand alone like these).

    [​IMG]

    sorry for delayed reply, i wasn't able to log last night because of the same problem.
     
  7. JC1975

    JC1975 New Member

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    sorry sir. di ko nabanggit. it's already out of warranty. more than a year na kasi sya. this is the first MBP na nailabas. kaya i'm trying to troubleshoot it without going to mac center. :(
     
  8. mark_17

    mark_17 Active Member

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    do a fresh install and don't do the software update and use it for some time. if the problem still returns then i think its a logicboard problem, specifically the video card.
     
  9. rattrapante

    rattrapante Member

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    Was hoping you had the later model with nvidia vid card, since problems with the video card are covered by warranty even without apple care. Since yours is the one with the ATI card, the best is to just bring it to a service center for a diagnose.
     
  10. JC1975

    JC1975 New Member

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    thank you for the advice. so far, i didn't do the software update. and so far, so good. my MBP started normally (that's the reason why i can reply now). :)

    is there any meet ups organized for this group where help and discussions are available in terms of other mac problems?
     
  11. JC1975

    JC1975 New Member

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    thank you for the enlightenment sir. so far, so good na ulit (without updating the software). pag bumalik ulit ang problema, i'll have it diagnosed na sa mac center.

    *but still i don't get it why would it give such problems with just simply updating the software. just don't want to be in the dark wondering... :(

    though i'm a newbie to mac and having these nightmares with my MBP, i'm still a proud switcher. :)
     
  12. JC1975

    JC1975 New Member

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    if i have my MBP diagnosed in any apple center, do they charge for diagnostic fee? coz i still have problems with startup. the wire-like is gone, but still it hangs during startup on the gray screen, the thing that circling around suddenly froze and then nothing will happen. what's wrong with these? but sometimes, if i do the hardware check first then restart, it will open normally (but 1 lucky try out of 10 normally). please help. thank you. :(
     
  13. antz

    antz Active Member

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    Is it something like this?

    To date, my MBP is still working and I no longer have the problem.
     
  14. ste@lth

    [email protected] Well-Known Member

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    have you checked the memory, there might be a glitch it the memory or even the graphics card, usually updates might affect the graphics card due to new sets of instructions I/O tot he graphics processor, it might also be an issue of screen resolution, by default an update might be changing your screen resolution to higher modes which your system cant support, i would truly insist that you bring it to a mac store to check it out, good luck.
     
  15. sawtooth

    sawtooth Member

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    bring your mbp to an apple tech, just to be sure...istudio sa Vmall at greenhills,or DW
     
  16. JC1975

    JC1975 New Member

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    yes! exactly like that. please help! :(
     
  17. JC1975

    JC1975 New Member

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    thanks for the info and help. i will try to have it checked this weekend. i'll post the result here.
     
  18. JC1975

    JC1975 New Member

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    by the way, do they charge if they do diagnostics? and how much? my warranty is already expired. :(
     
  19. ailes

    ailes Active Member

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    may problem pa din...
     
  20. JC1975

    JC1975 New Member

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    yes ailes. this time, the screen is totally blank (black and no illumination). i have it repaired at mac center already. i'll follow up for the result on wednesday. i just hope there's no major damage/s.
     

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