@Garrizaldy - Thanks for the info. Senco is another reseller right. So I can have it checked with them then they will present the case again to apple? I am actually a part time photographer and that was the reason I told them. @greta87 - BTB. But its ok, they did all they could do and compensated me with something else. I can't complain. Its really apple's policy for the dead pixel. I'm trying not to notice the pixel anymore ... can't complain because I got a good deal from this anyway. I'll try to live with it. But i'll still probably try the tollfree number again.