Strange. Email or call them. Customers cannot register by themselves anymore. You’re supposed to have your own account created by them already.
What is he fastest way to report service disruption? Our connection is down. Called the hotline but cant get through to a customer service rep.
Is it possible to keep the WiFi of the Converge router on, and then connect another router for additional WiFi signal to connect other devices to? Or the Converge router may still be problematic even if not all the devices are connected to its WiFi signal?
Yeah you can still keep the wifi signal on even if you connect another router to it. Though I don't think it will improve experience.
I was hoping that we could connect more devices if there was another router. It seems like the signal cuts out if we have too many devices connected to the huawei router that converge provided. Offhand I think we have around 9 or 10 devices connected in the evenings
Connect a dedicated router to the Converge modem and disable its WiFi to avoid interference. This way the dedicated router handles all the connections.
Mm...ahh no. Unchecking SSID broadcast means, the SSID of your router is not visible to outsiders, meaning outsiders do not know the “name” of your router as it is only known to you. It is security feature. How can you connect to a router when the name of router is not even visible? It will appear as hidden network when a stranger scans for wireless connections. To disable wifi on a router, you need to access your router’s settings. To do that you need to know the username and password. Different routers have different menus. Look for wireless and look for enable wireless router radio or similar and uncheck it and save the new settings. And there is no silly question. We are all here to help each other.
If you’re using their Huawei modem, you can press and hold the WiFi/WLAN button on the side of the router until the WLAN LED light status goes away.
Oh hey thanks, yes it’s the big white huawei router they provided. Will look for the WiFi/WLAN button Btw, any suggestions on what's a good router to use with it?
Mm...go for whole home mesh wifi (smarter, better choice). I use Luma: Price for Luma on Amazon International: for a three pack, it is USD 99.99 plus shipping. Less expensive than Google Wifi or Eero. Luma is reliable and installation/set-up is easy. Totally satisfied.
Thanks again for another helpful response. I also found the thread about router recommendations and was wondering what were the options for mesh wifi aside from google. Will read up on the Luma
Thanks again for another helpful response. I also found the thread about router recommendations and was wondering what were the options for mesh wifi aside from google. Will read up on the Luma
Nice.. Converge just announced speed upgrades.. P1599 for 35mbps 50% speed increase for upper tier 2500 and 3500 plans.
Aaand, here it is! It took around 3 minutes (and modem reboot) for the new speed to reflect. I simply submitted the upgrade request at their website https://fiberx10for99.convergeict.com/
