That's pretty much standard. That's the same deal with PLDT Fibr. The explanation they gave me was, it is company policy to only provide the cable up to the building ingress, then it's up to the owner or his/her contractor to route the cable internally. The reason being, they don't want to be liable for any damage inside your house (ie; electrical shorts, damage to the ceiling/walls, start a fire, etc.). They will terminate the cable once it's been routed to the modem's final location inside the house. I personally went up our ceiling to route the cable to my "data center". Not a pleasant job, but upgrading from a 10mbps DSL line to a 100mbps Fibr fueled the motivation.