Cannot open Entourage (was "Help!")

Discussion in 'OS X and OS X Apps' started by johnamon, Oct 1, 2007.

  1. johnamon

    johnamon Member

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    i can't get my entourage to open and i need to recover some important email that was saved in it. would anyone know which folder it's saved in? any help would be appreciated. thanks!
     
  2. maryannemoll

    maryannemoll Guest

    You mean you just don't know where the files automatically go? Or is it acting up like this?
     
  3. ibook300bb

    ibook300bb Member

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    try to rebuild your database
     
  4. johnamon

    johnamon Member

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    maryanne: actually, when i try to boot it up, a box appears to say that this version of entourage will not work with "this identity". ive tried creating a new user, it still does not work

    ibook: hi there. how do you rebuild the database?
     
  5. dasaint

    dasaint PhilMUG Addict Member

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    There is a database utility that comes with MS office use spotlight to look for it.
    Use it to repair / rebuild your identity
     
  6. johnamon

    johnamon Member

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    oh ok, ill try to look for that and try it. will let you know if it works. thanks
     
  7. ibook300bb

    ibook300bb Member

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    press down option key on the keyboard before launching the Entourage.
     
  8. johnamon

    johnamon Member

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    rebuilt database na, still does not work. hay, think i need to reinstall the entire MS Office suite. thing is, ill lose all my old email. kakainis, this is the first time this has happened to any of my software apps on any of my macs. bad trip.

    anyway, thanks for the help guys.
     
  9. Chito Limson

    Chito Limson Unfrozen…
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    No, you won't lose your database (emails, contacts, notes) if you reinstall Office 2004. Look in your Home folder and under Documents, look for Microsoft User Data, then Office 2004 Identities, then Main Identity (that should be you). Your database is there.
     
  10. johnamon

    johnamon Member

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    oh ok. thanks for the tips soloworx.
     

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