i bought 3 of my Apple products as EOL sales in BTB way back when. these kinds of things never happened before. process then was simple: 1. you call them up to confirm availability. 2. item is reserved for you for only 1 day. 3. go and claim the item. easy! BTB used to be my preferred retailer because of their customer service, especially for Philmug members. but that's no longer the case, unfortunately. so i vote with my wallet and get my products from other retailers instead. haha.