Apple Throttles iPhone with Old Batteries

Discussion in 'iPhone and iPod Touch' started by suavecito, Dec 21, 2017.

  1. neilrg

    neilrg PhilMUG Addict Member

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    BTB Greenhills still doesn’t have the advisory on the price reduction. And their diagnostics fee is P800.
     
  2. extremeshot

    extremeshot PhilMUG Addict Member

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    According to this Engadget article:

    Apple will replace your iPhone battery even if it passes tests

    So theoretically, this makes the diagnostic (and the fee attached to it) moot. I'd grab that $29 battery replacement in a heartbeat if I still had my 6s Plus. It should only be a matter of time until this news trickles to ALL our local Apple Service Centers.
     
  3. potpot2

    potpot2 PhilMUG Addict Member

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    I rcall reading that even if the genius bar diagnosis is that your battery is ok you can still avail of the battery replacement programks price, so what if i tell btb not to diagnose my phone and just replace the battery so I won’t be charge 800
     
  4. neilrg

    neilrg PhilMUG Addict Member

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    I mentioned this to the guy I spoke with and it seemed like he didn't get what I mean so I told him yeah, okay. :ROFLMAO: Let's wait for our AASPs to get the memo from Apple.
     
    potpot2 likes this.
  5. rebiscoco

    rebiscoco Active Member

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    Went to Switch Alabang. They haven't got the memo yet so no 29$ batteries yet..
     
  6. Salaryman Ryan

    Salaryman Ryan PhilMUG Addict Member

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    Well said. In the US I have lots of friends who are also devoted Apple users. All of them tell me when they take their iPhones to Apple because of poor performance the first thing recommended to them by the Geniuses is to upgrade and buy another iPhone. Any one with common sense can see the pattern here. Shame Apple shame and this is coming from a hard core Apple fanatic who have purchased nearly a hundred Macs for business, family, and friends over the course of 20 years.
     
  7. gravija_flare

    gravija_flare Well-Known Member

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    beyond the box already has an announcement regarding the battery replacement. need to call their service provider branches and have the unit diagnosed.

    so does this mean that if they find the battery to be fine with their test, we cannot opt to have it replaced regardless?
     
  8. ianthensome

    ianthensome Member

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    ^So that means you will still have to pay for their diagnostic fee, and 1500 for the battery replacement.

    Ang labo. Apple already said it will be replacing batteries even if it is still working properly. So what's the use of the diagnostic fee then, when there's nothing to diagnose.

    Edit: Checked BTB's page. So same question as above, if they find your battery still okay, then they won't replace it I guess. Labo.
     
    #88 ianthensome, Jan 5, 2018
    Last edited: Jan 5, 2018
  9. duncan

    duncan Well-Known Member

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    From Power Mac fb page.

    Our Service Centers are now accepting battery replacement for iPhone. If you have an eligible iPhone 6 model or higher, you may avail a battery replacement for a minimal fee of P1,500 (Pricing offered by Apple Authorized Service Providers may vary) inclusive of parts and labor. You may have your device checked by our Apple Certified Engineers for diagnosis and final recommendation.

    To know more about this special service, you may call our Service Center Hotline at 725-PMC (4762) or send us an email at [email protected]
     
  10. angstly

    angstly Member

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    Just called Beyond the Box. Total cost is 2900: 800 diagnostic fee, 1600 battery, 500 labor. Way off the 29 USD guideline from Apple.
     
  11. Aargh

    Aargh PhilMUG Addict Member

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    PMC has better deal with this. Looks like the diagnostic is optional and the Php1500 is already inclusive of labor
     
  12. trina

    trina Member

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    According to the comments section of their Facebook page, the diagnostic test is to check if the phone has not be opened/ repaired by an unauthorized party. I guess I get where they're coming from but most iPhone 6 models are out of warranty anyway, right? Apple US has also said that regardless of diagnostic results, the mentioned iPhone models should be eligible for battery replacement, right?

    But yes, PMC seems to offer a better deal.
     
  13. potpot2

    potpot2 PhilMUG Addict Member

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    Switch also is offering a better alternative than btb
     

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  14. hearsay

    hearsay Member

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    Its good to know that (some) of our local ASPs are honoring the $29 battery replacement on older iPhones. Planning to have the batt in my iPhone 6 replaced. Would you guy have any idea how long the replacement takes? Can it be done while we wait?
     
  15. Adarna

    Adarna PhilMUG Addict Member

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    I'll recommend to friends with older iPhones to do a battery replacement between March & November to avoid the 1st adopter rush.

    I am surprised that PowerMac Center & Switch are sticking to the to the $29/P1,500 battery replacement fee of Apple.

    It would be nice if BTB did the same. And to be honest diagnostic doesnt make sense for out of warranty repairs unless specified by the iPhone's owner.
     
    #95 Adarna, Jan 6, 2018
    Last edited: Jan 6, 2018
  16. hazeru

    hazeru Member

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    Hah. Got the same response from BTB when I called the other day. Reiterated that Apple had announced it'd be $29, but they stuck to their guns and told me it'd cost me at least P2900 to have my battery replaced. Guess I'll be going to Powermac or Switch to get my battery replaced.
     
  17. sillimanian

    sillimanian Member

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    If you read the notices of PowerMac and Switch carefully, devices have first to undergo a diagnostic test before battery replacement. The notices dont say that the diagnostic test is free. So it’s possible that a diagnostic test fee will charged in addition to the cost of the battery.

    From my conversations with Apple authorized service center personnel, while batteries will be replaced regardless of the results of the diagnostic test, such test is required to determine if the device has other issues. This protects the service center against claims that may be brought after the battery replacement. Take note that the device will be opened to effectuate the battery replacement, there may be people who will claim that their device had no issues prior to the same and hold the service center liable for such.
     
    #97 sillimanian, Jan 8, 2018
    Last edited: Jan 8, 2018
    raypin likes this.
  18. rabby

    rabby Well-Known Member

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    I agree with you, it may be their "insurance" on their part.

    If I am not mistaken, I saw already how these "diagnostics" work many times over. They just connect your device to the internet, input your device serial number (I believe you need to unlock the phone) then, it all happens online. It's easy 500 for them for just a few clicks. I now wonder if this is something Apple Support can do ahead and get a ticket number and skip this "diagnostic" test. Oh well I guess this workaround might be futile. Just me, I feel cheated of my 500-800 lol...

    I hope Switch and PMC prices are "all in" already, I will recommend them to my colleagues who are interested with the batt replacement.
     
  19. rebiscoco

    rebiscoco Active Member

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    I went to Switch yesterday. They said it's only 1500 php all in. When we already finished the paper work and surrendered my phone to them they required me to pay 800php. I clarified that they already told me it is 1500 all-in then they told me the 800php will serve as deposit then when I claim my phone I'll just pay 700php.

    We'll see what happens. I need to replace my battery anyhow. It's already acting up. 6s plus got it the day it was launched. :)
     
    ronjet, mauwrr, magnus and 1 other person like this.
  20. ronnel0918

    ronnel0918 PhilMUG Addict Member

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    Previously, they can. On iOS 10.1.1, it was under Privacy > Diagnostic and Usage > Start Diagnostics With Apple Support. But they only advise checking it while chatting with Apple Support since this is a real-time diagnostic. Now I can't see this option anymore on iOS 11. I guess they removed it?
     

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