Hi guys! Mods please move this if it's in the wrong place. I feel like such a downer for always posting bad stuff, but i can't seem to get iPhone problems with globe out of my system. Last Sunday I left my iPhone 3g at Globe Telecoms Podium to have it repaired. I have been asking for a replacement unit since May, but has always been denied because they just give restoring the iPhone to the factory state as a solution. I finally had it and asked Globe to stop asking me reset my phone and replace it. I have the following complains: 1. Approximity Sensor is not working anymore - when i make a call the screen doesn't turn off anymore. 2. Battery drain - this has been going on since April this year and they keep on asking me to reset the phone to factory settings 3. Static / Voice Clarity issue - this has been solved by firmware reset but keeps on coming back after a time. So the girl at Globe helped me and took my phone in, she claimed that I need to go through a routine inspection of the Phone just to make sure i didn't do anything to it that devoids the warranty. So I said ok go ahead, cause i know i didn't do anything. At the end of her inspection she said that she thinks my phone got wet because the earphone jack is greyish. I said it didn't and it would have lighted up red if it did, she kept on insisting it was either light grey or red since their coach card said so. I said, ok just have it checked because as far as I know it NEVER got wet. Also she mentioned that there are hairline cracks near the sync interface, I said that's cosmetic, it shouldn't affect warranty. Next she made me sign this document that said if ever the phone was found to be out of warranty by APPLE, i have to pay for the repair cost of either 12980 if the phone can be repaired or 36980 if it can't be repaired but needs to be replaced, and here comes the tricky part which makes me question the whole Globe - Apple relationship. I said wait, my phone is under warranty. Why are you charging me 12K or 36K . The explanation is that if they send the phone to apple they automatically send one back and charge Globe, now if they find that the unit has been mishandled, the phone is automatically out of warranty(OW) and it's either repairable or not. If it's repairable, or i think they can refurbish it, you only have to pay 12k if not it's 36 for an new unit. Either way you'll get a new unit. I said I don't agree with this because you are cornering me to purchasing a new phone when my phone works but it has problems under warranty. what makes me so sure that you will not just write it off and charge me for repairs even if it's validly under warranty? Their only reply is this is our policy either go with it or we won't even asses your phone. I would like to state that i hesitantly signed the thing, but was confident that they wouldn't find anything because i know that as far as I know I wasn't doing anything wrong to the iPhone which would merit the warranty to be voided. Ok so today i went to Globe podium to check on my status, it's been a week and this is what I got. Sir we have feed back na, yes there is something wrong with your Phone and it can be repaired BUT apple has deemed your phone out of warranty because of the Hairline crack near the charge connector. ME: WHHHAAAATTTTT????? E kasi sir that's their recommendation e, so either you take the phone back and live with the problems or shell out 12K to have it replaced. ME AGAIN: wait, my phone is under warranty, why will it be considered void because of the scratches and cracks that i myself did not even notice. Oh and i do notice cracks on my gadgets because I'm OC with my gadgets. E sir kasi sabi ng apple mishandling daw e, diba nga ako sabi ko nabasa sya, ang nahanap lang ng apple crack e. yun lang daw. ME AGAIN VERY IRRITATED: Um wait, let me get this straight you won't replace or say repair my phone, and you want me to shell out 12k for another unit. I've only had this phone for less than a year, i'm still even paying for the balance of the 12 months - 0% interest promo and you want me to shell out another 12K? are you serious? you can't tell me that the hairline crack would merit my warranty void. IN FACT NO ONE EVER MENTIONED TO ME THAT CRACKS AND SCRATCHES MERIT WARRANTY VOID WHEN I FIRST GOT THE PHONE. TO PUT IT FRANKLY NO ONE EVEN EXPLAINED HOW WARRANTY GETS VOID OR WHAT MERITS WARRANTY TO BE VOID AND NOW YOUR TELLING ME THIS? E sir kasi ganun talaga sa apple e, alam mo nga daming ganyan ang kaso e ME TRYING TO STAY CALM: CAN"T I TALK TO ANYONE FROM APPLE? THIS CAN'T BE JUST THE ANSWER? I MEAN YOU GUYS ARE THE OFFICIAL CARRIER, YOU SHOULD PROTECT YOUR SUBSCRIBERS. Sir try nyo po tumawag ganun sasabihin lang nila sayo kausapin Globe, wala po talaga e. ano po balik na lang phone sa inyo? OK here's the thing, I really don't know what to do. I feel cheated, and I am gonna call Apple singapore to bring this issue to them. I have a feeling that Globe is just doing this to get more from users or so that they won't have to spend for replacements. I'm really dissatisfied with what is happening and I can't for the love of God understand why a hairline crack would merit my warranty void by Apple, The macbook gets hairline cracks and that doesn't void the warranty. I don't know if anyone here has experienced this already. If anyone has a feedback I hope you can help me with this. I am writing a letter to apple asia and (Even if deep down inside i know i shouldn't be even be doing this in the first place cause i have a warranty and i did not do anything wrong with my phone) appealing my case. This just sucks!