Anyone ordered from official Apple online store ph?

Discussion in 'AppleTalk' started by Royben, Aug 22, 2019.

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  1. noriel

    noriel New Member

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    Same case with mine July 11 still stuck sa clearance. Buti pa sa clearance may forever.

    Customs talaga ang culprit, I don't think they handle the shipments in first come first served basis. Kung ano nalang mapili nila kasi some comments here late of July na umorder pero delivered na. Well I guess swertihan nalang talaga sa customs.
     
    #921 noriel, Aug 4, 2020
    Last edited: Aug 4, 2020
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  2. Miiimiiii

    Miiimiiii Active Member

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    According to DHL tracker, there's a required paperwork needed to process. May note pa sila na mag a attempt to contact ang DHL sa Apple. Then, I call them if they can't reach Apple. (Should I trust them? Lol. Or should I just call right away.)
     
  3. Miiimiiii

    Miiimiiii Active Member

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    I did not receive any update for August 3.
    I got an update early this morning though, August 4.
    From Clearance delay, it's now processed for clearance. ( Apple link for tracking)

    This is where I'm confused.
    I also track it using DHL tracking.
    From clearance event, It says here the parcel WAS processed for clearance. Then another notif saying it's under clearance event (again).
    There's a note on detail also.
    " Paperwork required for processing"
    Then what DHL do daw is contact Apple. If they can't reach Apple, I should call.

    I guess I should call both.
     
  4. fiantot22

    fiantot22 Member

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    better contact apple po... and tell them na for clearance pa dn xa sa customs due to lacking docs as ped dhl.. apple will follow up DHL from der end po..
    better call apple and tell them na lacking docs from your end to complete clearance in customs as per advise by DHL.. apple will follow up DHL from der end po... hndi rn po updated ung sa tracker ko.. just called DHL for confirmation since my narcv ako na email from apple na my update na sa status ng order an hour after i called them,
     
  5. fiantot22

    fiantot22 Member

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    hi,.
    1-800-1441-0234 (PLDT and
    Smart Communications)
    1-800-8908-8277 (Globe)

    since its support they just transferred me to the dept thats handling orders/shipmnt..
     
  6. zariyah ace

    zariyah ace Member

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    It’s been a week since I ordered my MBP, still processing and I’m getting anxious lol.
     
  7. IAMDEEJBC

    IAMDEEJBC Member

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    Thank you just called DHL din sabi nila baka daw nagkamali si apple ng delivery date since nasa customs pa rin daw yung item it usually takes 2 weeks daw for clearance
     
  8. krabbypattyg

    krabbypattyg New Member

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    Kung ano ata ang nasa unahan, yun ang inuuna :p Kaya yung mga nauna, naiiwan na. Hehehe! Only in da Pilipins!!!
     
  9. Toni

    Toni New Member

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    as of today, it is already with the delivery courier. here is my tracking for those who want reference, etc. :) (product ordered: MBA)
     

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  10. Miiimiiii

    Miiimiiii Active Member

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    I just gave Apple a call. They dont seem to know what DHL meant about the lacking paperwork. So, I was being connected to Sales Dept kaso no one answered until naputol na lang yung call.
    I guess I'll need to call again later.

    Edit:
    I called DHL too about the “Lacking paperwork note” . Ang sabi ng rep, naka bulk pa ang mga parcel and on-going ang clearance as of the moment. But my status won’t be changed hanggang di pa natatapos ang clearance ng lahat ng items na nasa isang container. The lacking paperwork is just tagged there hanggang di pa na segregate lahat and the “paperworks” are being reviewed pa by customs. It’ll disappear once it’s cleared.
    As to the differences of progress from Apple’s link to DHL’s, he said one is mother WB and the other is the individual WB.
     
    #930 Miiimiiii, Aug 4, 2020
    Last edited: Aug 4, 2020
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  11. krabbypattyg

    krabbypattyg New Member

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    Woooow so happy for youu :’( Hahaha! I guess magkabatch laptops natin cause sabay dumating here. Pero yung sa’kin delayed pa rin. What was your ETA dapat?
     
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  12. IAMDEEJBC

    IAMDEEJBC Member

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    I called apple din earlier sabi nila they’ll contact the courier for an update. Then I called DHL again after sabi nila final stage na daw ng clearing they’re just waiting for apple to be debited of the tax then ma rerelase na daw sya
     
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  13. Miiimiiii

    Miiimiiii Active Member

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    If it’s not much of a hassle, can you share your parcel’s progress here?
    I’ll try to call DHL na lang din to make sure.

    Waiting game is less of a burden with y’all. :D
     
    tjsb likes this.
  14. Toni

    Toni New Member

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    my ETA was supposed to be august 6-10 (I ordered the product last july 12). I called dhl a few days ago to follow the parcel up/mark as urgent because it was already cleared by customs and nasa warehouse naman na. maybe calling will help din po :) hope yours comes soon also!
     
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  15. burgersteak

    burgersteak New Member

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    I called DHL kahapon and ang sabi may needed requirements from apple and I called Apple today sabi nila they already sent the documents and just waiting for NTC yata something like that. Nakakapagod na. Magaantay nlng ako until next week. August 11 pa naman yung expected delivery date.
     
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  16. burgersteak

    burgersteak New Member

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    DHL i think. Wala man niingon ang DHL nga e forward sa WExpress. :)
     
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  17. krabbypattyg

    krabbypattyg New Member

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    Sucks that they’re inconsistent:( I called them (Apple, DHL, Apple, then DHL again, and so on) a couple of times na. Still nothing. :( Yeah, hopefully this week na rin. :)
     
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  18. Sethkiel

    Sethkiel New Member

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    Mine’s still processing. I ordered the day it got restocked (July 13). My apple pencil was shipped on July 29th and currently in china. Patience lang talaga siguro hayss. Magstart na din kami classes e.
     
  19. Aaron1282003

    Aaron1282003 New Member

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    We have same status! I ordered july 16 then until 23 until the other night no update tapos kahapon nasa hongkong na sya, i also called dhl kaya cguro naupdate or they said follow up daw nila
     
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  20. Ayel

    Ayel New Member

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    Finally!
    Ordered July 13, shipped July 20and received it today. 8 days earlier than expected day of delivery. MBA came from China. I hope you guys get yours soon! Here's my tracking summary
     

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