AirPods Pro

Discussion in 'Apple Accessories & Peripherals' started by snipes, Oct 29, 2019.

  1. Shinahashirome

    Shinahashirome Active Member

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    As I recall from memory (I was surprised that the process was roughly 15 minutes in total), they asked for the AirPods. Then they did a visual inspection and wiping. Then they paired the unit with their service iOS device. They replaced the ear tips with their service one, then the staff placed it in their ears. I think the service device has a "sound quality testing mode" since the staff noticed that the left one has static issues as well even if I've only noticed it on the right one. The staff also did some tapping of the Airpods (which I do as well since that's when the static and pops occur as well). Then they asked me to fill out a form for the service. They mentioned that there will be succeeding checks after that ( I think, it is just to see whether it has liquid/other damages aside from the static issues).
     
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  2. eli71724

    eli71724 Active Member

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    Thanks for the details. I can replicate that on my right airpod but not on my left. Is it possible for them to also replace both?
     
  3. Shinahashirome

    Shinahashirome Active Member

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    They're replacing both of mine. At least that's what they said..
     
  4. l7224

    l7224 Active Member

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    Yup, as long as you have warranty. Took mine to Switch, before the warranty expires, coz there’s a static sound when listening to music. Took 3 weeks for the replacement to arrive. Same case, serial number, but the ear piece were both replaced.
     
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  5. eli71724

    eli71724 Active Member

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    Update: I messaged QCD Tech this afternoon, a week after I brought my APP for the sound issues. I was informed that the static sounds were present on both earpods and they are eligible for replacement. Turnaround time is about 3-4weeks. Ang tagaaal but at least they’re replacing them. Kinda missing them though. My life is not the same without the APP especially when the workmates are chatting loudly.
     
  6. eli71724

    eli71724 Active Member

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    Mine is out of warranty but they are eligible for replacement since there is a service program for the APP. I was not required to present the invoice. I told them I got it as a gift.
     
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  7. Shinahashirome

    Shinahashirome Active Member

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    Same here.

    Update:
    Just got mine today. Replaced both airpods plus additional new eartips.
     
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  8. denpacs

    denpacs PhilMUG Addict Member

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    Went to PMC yesterday to have my airpods checked for the static sound. They called me this morning and said they will replace both but will have to wait 3-4 weeks for the replacement to arrive. (y)
     
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  9. eli71724

    eli71724 Active Member

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    Update: Just got my APP from QCD Tech. They replaced both ear-pods and gave extra tips. Airpods now work as expected. ANC is back, bass is back, and no more static/crackling sounds. One thing ai have noticed is that the black part that has a mesh on the outer side of the airpods is now smoother compared with my original ones. Also, I got them on the case, not in the box as shown from tech vlogs I saw on YT. Wondering also why they installed the M tips on, they tested it perhaps?
     
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  10. Shinahashirome

    Shinahashirome Active Member

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    Yes, I think they test it as well before giving it to you. Mine also had the new eartips attached when I got it back from mobilecare. They also said that the each airpod has a 90 day warranty.
     
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  11. shifty_md

    shifty_md Active Member

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    Managed to snag a pair of these during the CNY sale. I don't know how you guys would rate this pair but the ANC is just a godsend for someone who walks to work and uses Zoom a lot. Convenience during use is, needless to say, exceptional. Cheers
     
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