A Shop in Glorietta

Discussion in 'The A. Shop' started by heavencole, Mar 25, 2013.

  1. heavencole

    heavencole New Member

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    I don't like the Ashop in Glorietta. Sales person is pilosopo and unfriendly.

    I was looking for a Samsung Note Casing for my little brother, I know its an apple store but they sell a lot of casing so just incase I went in and ask the first sales person I saw big mistake. Instead of saying no they don't have. He told me that this is an APPLE store. So I was like so.. you don't have casings I mean. He said This is an apple store.

    I left and haven't been back for 3 months now...
     
  2. infiniteloop

    infiniteloop Active Member

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    You said you already knw its an apple store, pero that's rude pa rin.

    Eto lang yan, currently I need a pair of Nike Lebron X shoes, I'm 100% sure that I wont ask any help from the staff inside the ADIDAS store.
     
  3. jaijin

    jaijin Well-Known Member

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    First of all, they are NOT an APPLE store, if you quoted the employee by the word. They are an Apple authorized/premium reseller who sells Apple products. You had the right to ask, since some AAR/APR in fact sell non Apple branded or Apple-specific merchandise.

    A Shop, if you want a simile, could be a Toby's, or an Olympic Village, but I don't think it's an Adidas store.
     
  4. arubeto

    arubeto Member

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    haha so is it like you won't be asking an "apple" store for non "apple branded" accessories like a screen protector or a decent case?
     
  5. ajjie

    ajjie New Member

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    This is pointless. Go rant some place else.
     
  6. jcfiesta

    jcfiesta Member

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    Could be OT. I don't like their Glorietta shop too but for other reason. They don't display the recent mac units. Therefore, the experience is different. I went there last year to look for MBA and the model unit was for 2010 pa.

    Their branch at Ayala Ave. beside Smart Tower is far better. They have friendly staff too.
     
  7. Lakbay888

    Lakbay888 Active Member

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    :(

    Had some concerns with A Shop Glorieta and some of their branches I find the staff ignorant and indifferent with their products.

    I don't like the sales people hovering around you. But at the same time they should be able to attend to your needs and handle you inquiries with courtesy.

    My resolve is just patronize Charlie's stores :)
     
  8. elbert

    elbert Active Member

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    To the TS: you have every right to rant, but your rant totally misplaced. It is silly to even just walk in there to look for a Samsung case. I don't know what kind of answer you were expecting. Just so you know, the A in A.Shop stands for APPLE. They may not be an Apple store per se, but they are an Apple Authorized Reseller selling Apple products and accessories related to Apple products.

    It's like you walked into a Jollibee franchisee and asked the cashier if they sell Big Macs. Even if that particularly store is not owned by Jollibee, it's still a Jollibee restaurant.
     
  9. MFD888

    MFD888 Member

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    in all fairness to the TS, i don't think your analogy is the point. The point is his/her point of view that maybe it is for sale there, and if it is not, the saleslady could have just told her politely na "no, we don't have it here" period. no need to brag about it being an Apple store when clearly it is definitely not an apple store. the reply of the saleslady is a bit off when the adage is: "the customer is king" or the customer is always right. PERIOD.
     
  10. Tecson

    Tecson Member

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    I agree, it's a bit annoying if you are just asking and the salesperson gives you a sarcastic reply or even a slanted glance.
    do they even carry themselves an apple phone ;) some people just don't know how to reply politely.

    with regards to ordering bigmac in a jollibee franchise, I've seen these everyday with old person and indays having brain freeze over the counter. But I've yet to see that sales person replying back to them with sacasity. Seems the person in a jollibee franchise should be hired in a Ashop more than those who are already working there.

    then again, maybe she just had a bad day. ;)

    but here is my theory :

    there are person who loves both apple and Samsung products
    person who lives in neccessity with boths products but are not hardcore fans
    person who loves apple and hate the competition products
    and persons who hates apple and loves the competition products.

    u just talked to the 3rd kind of people, .......maybe
     
  11. isaak

    isaak Active Member

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    What if there are customers who really can't tell the difference? When I was a crew at Mcdonald's years ago, a lot of people would ask for Palabok. All I tell them is we don't have palabok, would you want spaghetti instead? There's no excuse for arrogance and impoliteness.
     
  12. lamski

    lamski PhilMUG Addict Member

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    I don't think the A. Shop sales person meant to be rude. It's a cultural thing. It reminded me of this pic:
    [​IMG]

    I got it from the sulit.com.ph forums. The comments are quite funny.

    Keep this in mind the next time you come across a "rude" sales person. You might have become upset over nothing.
     
    #12 lamski, Mar 30, 2013
    Last edited: Mar 30, 2013
  13. jcfiesta

    jcfiesta Member

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    ^ that last item is so classic!
     
  14. heavencole

    heavencole New Member

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    Haha...my point is. I'm a customer and it never hurt anyone to ask. Any company's sales person from Nike, Addidas, Mcdo, Jollibee or whatever should be trained not to be obnoxious about silly questions because the reason they are there is to answer questions from "malukit" customers like me and not be bitchy about it.

    Its like if you cannot handle being poke and prodded with endless questions about the products in the store, I beleive the service industry is not for you. I mean come on, my family owns a business and I get to talk to talk to our customers and believe me I answer each and every question with a smile splattered on my face. No question is a dumb question.
     
  15. Loida

    Loida New Member

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    ngayon lang ako may nabasa na ganitong bad image pla ang apple store sa glorietta.
    sapalagay ko mali ka.
    because may grandma really love that store.
    meron nga sya friend dun c ian and wendell. alam nio ba walang ibang apple store ako napuntahan sa pilipinas na katulad ng pag aasikaso samin dun sa ashop.
    friendly mga tao dun in fact kahit di kami bumili before sa store na yun inasikaso prin kme nila ian and wendell.
    napabili tuloy c lola ng Macbook .
    Pag balik namin ng pinas sa Ashop kami tatambay ng mga friends ko. hehehe joke
    babaet kse tlga nila .
     
  16. mystavros

    mystavros Member

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    Common sense is not so common these days. Hehe..
     
  17. micvindelmer

    micvindelmer Member

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    There are two lessons to be learned from this customer experience. A Shop is an Apple reseller. They don't appreciate being asked for products related to any competitors. LOL. But I agree, there's a better way that the staff could've relayed the information.
     
  18. Cyberwheel

    Cyberwheel New Member

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    Hi guys, I agree on the rants here that there are no excuse of being bitchy. Its not about samsung and apple, but the right attitute and respect to you fellowmen. And these type of feedback from customer could help a business expand more.

    I remember way back then a joke when you are to buy a Vinegar and asked it in Mercury Drug you get slap in the face, but now, you can buy Vinegar at Mercury Drug sine most of thier stores now is like 7-11....thats business expantion based on customer requirement.

    just my two cents.

    bottomline...RESPECT.

    Whil
     

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