The long wait If your Macbook Pro or some other laptop breaks down, expect a delay of up to three months if you intend to wait for genuine replacement parts to be acquired from official channels. Yes, three long months. This is because of issues regarding the issuance of import permits after the Bureau of Customs implemented the National Single Window system. This scheme, according to Customs Commissioner Rozzano Rufino Biazon, is one where permits and clearances are issued electronically and sent to the Bureau of Customs via the network. The goal is to avoid the use of fake, forged or recycled paper permits. Here’s the problem: The NSW is designed to accommodate a one permit-per-shipment issuance where permits should indicate the specific quantity in the shipment. On the other hand, the procedures of the National Telecommunications Commission (which must authorize the importation of electronic devices used for communications, computers included) allow for a blanket permit, which do not specify the quantity per shipment. “This inconsistency is the reason for the delay in customs clearance,” Biazon said, saying that a solution was being worked out by both sides. As many as 40 government agencies that issue import permits for various products are electronically connected to BOC for electronic transfer of information and documents. But one challenge that remains is to harmonize their systems. Until that happens, you’ll have to wait for replacement parts from official retailers or repair centers. Or source them from the gray market if you can’t wait.—Daxim L. Lucas source: Biz Buzz: Huge gov P.S. not sure if this is the right place to post this. Dear Mods, you can move this if it is in the wrong section. Thank you.