2016 Macbook Pro

Discussion in 'MacBook Pro' started by yoh_hectic, Oct 27, 2016.

  1. glennba27

    glennba27 Active Member

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  2. Leeger

    Leeger Active Member

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    So my 6 month old 15in touch bar MBP suddenly decided to stop charging. It does boot up when plugged but the battery is no longer charging. It also says that battery needs to be replaced which is weird since it only has 79 cycle count and pretty much has more than 90% of the original capacity. Tried all sort of troubleshooting to no avail. Bringing it to the service center this weekend. Not a good experience for my cery first mac device.
     
  3. cruzargel

    cruzargel Member

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    May recall uli about keyboards naman hehe. Free replacement/repair 4 years from purchase date, so no rush.
     
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  4. Ghibli

    Ghibli Active Member

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    Yes, but I also read that the replacement keyboards are also prone to the same rate of breakage as the design is ultimately the same.
     
  5. mark.rupido

    mark.rupido New Member

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    That likely means that you have to replace your macbook with their latest model once the warranty lapses which is a bummer... :cry::cry::cry:
     
  6. Qin Zhi

    Qin Zhi Well-Known Member

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    That's precisely the mindset that you should have when you buy a new Retina MacBook or Thunderbolt 3 MacBook Pro: you should be ready and willing to replace it once its warranty lapses. While Apple now offers a 4-year warranty on butterfly mechanism keyboards from date of purchase, it's still not safe to assume that you can just save-up for a new Mac for 4 years and you'll be fine.

    Remember, that 4 years is only for the keyboard. If you don't have AppleCare (which gives you an additional 2 years of warranty on top of the standard 1-year warranty), and just right after the standard 1 year warranty, any other costly component breaks down, such as SSD or discrete graphics, which are directly soldered on to the logic board, expect to shell out a huge amount on repairs--or worse--buy a new one as the repair costs are just too high and not worth it.

    Thus, for me, when I bought a 13" MacBook Pro w/ Touch Bar, I also signed-up for AppleCare. It's therefore rather safe to say that my Mac's covered for 3 years (4 years if it's the butterfly keyboard that breaks), and I'll just replace it if breaks after that period.
     
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  7. Xotigu

    Xotigu Active Member

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    Is someone here who’ve availed the battery replacement program already? Do they replace the keyboards as well? Since my mbp 13” is eligible for both said program.
     
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  8. GelOBrrz

    GelOBrrz Member

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    They should, cause based on the repair made on my machine (keyboard replacement), batteries and the upper case (which includes the keyboard) is a single component, so if one of these needs repair, the other will be replace, too. :)
     
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  9. GelOBrrz

    GelOBrrz Member

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    Hi. Have you encountered any issues after your notebook's keyboard was replaced? :)
     
  10. Qin Zhi

    Qin Zhi Well-Known Member

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    Yup, I’ve had two minor issues so far. It’s been 4.5 months since I had my 2016 MBP’s keyboard replaced and so far, I’ve encountered the following quite recently:
    • about 2 weeks ago: a speck of dust nearly got stuck beneath the butterfly mechanism of the C key, but immediately got dislodged when I pressed the key and heard a crunch; and
    • about 3 weeks ago: while working in a non-air conditioned room, my MBP was getting hot and the space bar suddenly had an unusually and noticeably low travel (Iike it was sunk half lower than the usual) but nevertheless remained responsive. It stayed like that until the time I switched it off when I finished my work. When I got back home, it reverted back to normal.
    In fairness, for the time being, it seems that this replacement keyboard (2017 model) is a huge improvement compared to the one that originally came with my MBP, as I’ve had incomparably more serious issues with the earlier one. I'm hoping that Apple would be able to eventually produce a defect-free replacement keyboard and replace the one I have within that 4-year keyboard warranty period.

    At any rate, I'm determined to buy a MacBook either late this year or early next year when a new one comes out just so that I'll always have a spare unit ready at hand, given that having keyboard problems and getting a replacement is indeed counterproductive, and I can't afford any downtime. My 2009 MBP, which is still in excellent condition, serves as my standby unit, and I used that while may 2016 MBP's keyboard was getting replaced; however, it's a bit slow for may needs (even with its 8GB RAM and 128GB SSD), and I find it quite heavy to bring outside, whereas as MacBook will be perfect for that.

    EDIT: Make that three issues. Just a while back, my Y key suddenly started making repeated entries when I strike it. It does that about 75% of the time. It’s been like that for about 3 hours. Just like when that space bar issue came up, I was in a non-air conditioned room doing something resource intensive—so my Mac was warm. I suspect that it’s not only dust that causes problems to the butterfly mechanism, but warm temperature as well, as perhaps the plastic or some essential component of the butterfly mechanism reacts to warm temperature. My Mac is now off. Hopefully, it will be back to normal again when I switch it on later when it would have already cooled down. Sigh. I’m definitely buying a spare Mac.

    UPDATE: As I had expected, after 3 hours' rest, my Y key is back to normal—like nothing happened at all. Based on my experience, using it in a cold or air-conditioned environment minimizes the occurrence of those keyboard issues.
     
    #410 Qin Zhi, Jul 17, 2018
    Last edited: Jul 17, 2018
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  11. teachertwish

    teachertwish Member

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    Recommendations for USB-C Multiport Adapters:

    It has been more than a year since the release of the MacBook Pro 2017, and with all the available new brands for USB-C adapters, which one is the best (and cheapest) one available here in the PH? I read online reviews and the best one is HooToo 6-in-1 available on Amazon but doesn't deliver to the PH. (Yes, I could avail of Shipping Cart.)

    If there is one available already in the PH, why not? Hope to hear from you guys soon!
     
  12. Edelheid

    Edelheid Well-Known Member

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    I also have plans to do exactly this because it's impossible not having a computer around when it's partly responsible for putting food on the table, but personally waiting for the next MacBook refresh that incorporates the slightly revised mechanism with the condom. Two of my keyboard keys experienced trouble wherein pressing those keys would more than often output a duplicate. e.g., if the broken key involved is q, pressing the q key would result in qq. I've dealt with it long enough that my backspace might as well have been my most used key in the overall lifetime of this Mac.

    Thankfully, in the end, it didn't need to get sent over to Apple for repair. After a thorough inspection of the keys and weeks of utter confusion slash interest why it even happened in the first place — because this machine was treated like a baby by me knowing beforehand how fragile the keyboard is — I was able to fix* it and it's been running at least 99% suavely for the past month. I'm now hoping this MBP is willing to wait until I can get my hands on the revised MB before the keys decide to go poof again. That being said, I'm not going to baby the MB, it's ridiculous that I even had to subject my MBP (2017) to that sort of extreme care in the first place knowing fully well it's supposed to be a tool that helps me get work done.

    *not related to temperature, but mostly the part of the key that's responsible for the click.

    I got to say though, it's been a long time since my last genuine repair of any tech. I might as well be considered castrated when it comes to anything hardware. After the continuing pile of frustration, I felt like a goddamn champ for finally figuring it out and ultimately delivering a fix to my two keys.

    Somehow, my iMac Pro investment leaves me feeling juuuuuuuust a little rough. It can't serve as my spare computer because, for the past few months, I've been flying around the globe for work.
     
    #412 Edelheid, Aug 4, 2018
    Last edited: Aug 4, 2018
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  13. Leeger

    Leeger Active Member

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    ^^
    Why not get your keyboard fixed since it should be free so it’s 100% working as it should be?
     
  14. Edelheid

    Edelheid Well-Known Member

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    Because I will have no computer to work with for up to a week. Keyboard repairs being sent in are in full throttle even as of this time.

    I'm waiting for the new MacBook refresh to have a spare around in the event that there's no choice but to send in my MBP for repair.
     
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  15. Qin Zhi

    Qin Zhi Well-Known Member

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    Wow—if I may ask, how did you manage to fix it? Did you have to pry-off the keys? I’d surely do it if I won’t risk voiding my Mac’s warranty in the process. Thanks in advance! :)
     
  16. Leeger

    Leeger Active Member

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    I’m wondering if they would install the newer keyboards when you send them for repair or they would stick with the old flawed design. My mbp just got back from the service center and from what the service center told me they ended up replacing the entire bottom piece of my mbp.
     
  17. Qin Zhi

    Qin Zhi Well-Known Member

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    I recall reading somewhere that Apple announced that the keyboards on the 2018 MBPs are not compatible with, and therefore can't be installed on, the 2016/2017 MBPs (sorry, I just can't seem to find the link now). Having said that, that doesn't discount the possibility that Apple will eventually develop an improved replacement keyboard, i.e. with the "condom", specifically for the 2016/2017 MBPs (and perhaps even rMBs). To me, that's the wise thing to do, given that they've sold so much rMBs and 2016/2017 MBPs, and they're giving 4 years' warranty to butterfly keyboards from date of purchase of the Mac, as otherwise, they'll just be wasting so much money and effort. Well, I sure hope so. *SIGH* :unsure:
     
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  18. Edelheid

    Edelheid Well-Known Member

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    Qin Zhi is correct. Unlike situations before where Apple replaced the top case of a 2016 unit with that of a 2017, they are unable to replace a 2016-17 MBP unit with the top case of the 2018 because of changed internals. I'm not very confident they'll do a workaround for the unfortunate ones like us affected by the issue since they keep repeating that it only affects a very low number of customers. A customer repeatedly coming back for a top case replacement still probably offsets funding a 2018-like replacement for older units.

    Frustrating, but it is what it is. At the end of the day all we can do is vote with our wallets.

    It makes me wonder just how reliable their statistics must be. I won't deny having friends that haven't experienced any keyboard quirks, conversely I had a friend come over not too long ago who allowed me to use her MBP for a bit and found out that her machine's "w" keys kept repeating with each press. She basically mistook it for a software problem, that she messed up a setting somewhere and kept on keeping on.

    The kicker? Before being told it's a hardware problem, she cheerfully exclaimed "I can just delete the extra letter!"

    Which should never be an accepted compromise when you paid top dollar for your machine. God forbid her backspace gets affected next…

    It left me wondering just how many more customers must think they don't have a situation with their keyboards.

    Absolutely! I'll do a write-up along the weekend explaining what may have happened as well as my fix. It's nothing particularly fancy though.
     
    #418 Edelheid, Aug 10, 2018
    Last edited: Aug 10, 2018
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