Mac Seminar for dsl providers

[pammy_hunny]

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Do you think, dsl providers should hold seminars for their technicians teaching them how to use and configure a mac?

uyyy.. based on experience.haha!
Dumadami na kasi ang mac users yah know..:laugh:

[Edited on 06.01.05 by pammy_hunny]

[retinasurgeon]

I agree, there was one time when somebody from PLDT myDSL said that their system will not run on Macs. How ignorant!!!:sigh::sigh::sigh:

[pammy_hunny]

Yeah, same problem with PLDT. Grrr...I had to do the configuring pa! And they were just standing on one side and chatting.:upset:

[jinno22]

haha. :cheers:

they really should! Pati sa Linux din.

Nung pumunta sa amin yung technician ng Digitel, tinanong ko kung paano ang configuration sa linux, di rin nila alam. buti na lang DHCP ung connection ko kaya instant lagi ang connection. hehe.

[Mykolant]

You guys raised good points. I think most DSL technicians do need pointers on setting up Macs. But the thing is, there are no opportunities. Majority of their customers are PC owners, and the training they get are run on PC networks. Siguro they also know that most Mac users know how to configure their own machines, kaya okay lang if they watch by the sidelines.

One thing is sure, though. They easily get awestruck by the sight of a Mac -- parang untouchable sa kanila! And they do know that its easy to set up, minsan automatic pa!

[elbert]

Originally posted by retinasurgeon
I agree, there was one time when somebody from PLDT myDSL said that their system will not run on Macs. How ignorant!!!:sigh::sigh::sigh:

Some CS's and technicians, to this day, say the their services won't work on a Mac. The reason they conclude this is because their CS terminals have no mention of Macs. How sad. I've met people who were about to purchase a Mac, but ended up getting a PC instead simply because their broadband providers say that Macs wont' work with their services. Nakakainis, diba?

[MaLt-]

when i got my mac, i had to reconfigure my modem since it was programmed with autoconnect thingie software included in the PLDTmyDSL box. when i called them, they were very helpful, although i think they have some sort of a guide. I was really hoping that there will be a Mac technician from them para he knows everything.

when my DSL was down, all they ask is "What version of Windows are running? XP?" i always say.. "I use Mac OS X" i hope they'll start asking "What OS are you using?"

[Maccess]

Originally posted by Mykolant
You guys raised good points. I think most DSL technicians do need pointers on setting up Macs. But the thing is, there are no opportunities. Majority of their customers are PC owners, and the training they get are run on PC networks. Siguro they also know that most Mac users know how to configure their own machines, kaya okay lang if they watch by the sidelines.

One thing is sure, though. They easily get awestruck by the sight of a Mac -- parang untouchable sa kanila! And they do know that its easy to set up, minsan automatic pa!

I've met some competent techs and some less competent ones. I think the ones who don't know how to get other OSs online are like robots: They don't understand what they are doing, whether on the Mac, Linux or on Windows. All they know to do is follow a "Kodigo" of steps without understanding what those steps do.

I mean, TCP/IP configuration is the same on any OS, whether Mac, Linux, Palm, and windows. If the tech understands the basics of TCP/IP configuration, there's no reason why he can't set up ANY OS.

Sometimes when I'm speaking to a "robot" techie, I just ask them to take me step by step through the process AS IF I AM ON A WINDOWS computer. Then, I just extract the needed configuration information from their step by step "Kodigo"

[Macmon]

Originally posted by Mykolant
You guys raised good points. I think most DSL technicians do need pointers on setting up Macs. But the thing is, there are no opportunities. Majority of their customers are PC owners, and the training they get are run on PC networks. Siguro they also know that most Mac users know how to configure their own machines, kaya okay lang if they watch by the sidelines.

One thing is sure, though. They easily get awestruck by the sight of a Mac -- parang untouchable sa kanila! And they do know that its easy to set up, minsan automatic pa!

I hope you can clarify regarding what you mean on " no opportunities".
The plain fact that Mac users are also calling them and asking for help is already an opportunity. I believe they are more of "LOST" when they see a Mac or hear that the one who asks for help uses a Mac.
It is then also sad that instead they raise those questions to the managers, they simply say it wont work on a Mac.

The managers should also see that as a continuous improvement on their part.
Even Bayantel/DSL support does not know what to say when they hear the computer is a Mac.

[hitman]

i think these internet service companies will inevitably train and orient their service crew on macs. perhaps we can expedite this if we can collectively call their attention perhaps through a formal letter. if we can coordinate our efforts together with pinoymac, i believe we will have a much better chance of convincing these companies to start training their technicians sooner.