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Thread: Disappearing Images with Canon and Lexar

  1. #1
    Mac Addict Maverick's Avatar
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    Default Disappearing Images with Canon and Lexar

    http://www.photographyblog.com/index.php/weblog/comments/disappearing_images_with_canon_and_lexar/

    Canon USA have issued an advisory note on their website about two separate issues with images disappearing on a number their digital SLR cameras. Canon are planning to issue new firmware to address the first problem, whilst Lexar also plan to offer a free firmware update by the end of May. Read on for all the details…

    Canon USA Service Notice

    Digital SLR Image Disappearance

    May 20, 2005 - Canon U.S.A.

    We have received inquiries about the problem of images disappearing when using specific digital SLR cameras. As a result of our investigation, we found that the following two problems may occur. Please be advised of the details and countermeasures.

    1. Disappearance of images within the camera’s buffer memory
    Affected Products: EOS-1Ds Mark II, EOS-1D Mark II
    Problem:
    Pressing the [DISPLAY] button immediately after shooting with the camera set to “RAW+JPEG (high image quality)” causes the LCD monitor to become entirely white and the camera to lock up, losing all the images in the buffer. This problem is caused by the firmware for these models and sometimes occurs regardless of the recording media used.
    Countermeasure:
    We are now making arrangements to release new camera firmware incorporating the correction of this problem by the end of May 2005. In the meantime, please be aware of the following when using these models.

    * Before pressing the [DISPLAY] button to check captured images, make sure the access lamp is off, indicating that files have been written to the media.
    * When this problem occurs, remove and re-install the battery to restore correct operation.

    2. Disappearance of images when using Lexar Compact Flash Cards
    Affected Products (D-SLR): EOS-1Ds Mark II, EOS-1D Mark II, EOS 20D, EOS Digital Rebel XT / EOS 350D Digital / EOS Kiss Digital N
    Affected Products (CF card):
    Lexar Professional 80x-speed Compact Flash cards
    Problem:
    Captured images on some Lexar CompactFlash cards can be lost when used with the Canon cameras listed above. Working together, Lexar and Canon have investigated the cause and confirmed that the problem occurs in extremely rare instances when the products above are used together.
    Countermeasure:
    Lexar will offer a free firmware update incorporating the correction of this problem by the end of May 2005 for Lexar Professional Series 80x CompactFlash card customers using the affected Canon cameras.

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  3. #2
    Mac Addict Maverick's Avatar
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    I'm using Lexar Pro 80x CF cards on my 20d but so far haven't experienced this... i just hope it stays that way till they address the issue... :sigh:

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