iTunes won't install. Help.

[Ron]

Hello everyone.

I just downloaded iTunes 4 installer, double clicked it but I got the error message "This software cannot be installed on this computer."

The following happened before i tried to install iTunes 4 which may have something to do with this error.

I already had iTunes 4 (and iPhoto 1 and iMovie 2) in my computer, which was upgraded from an older version by Softwarre Update. I then installed the upgrade CD (iPhoto 2, iMovie 3, and iTunes 3) for the iApps, which, after 2 years of just sitting there in the box, i finally decided to use. I wanted to upgrade my iPhoto anf iMovie thinking that since I have a later version of iTunes, the installer would just disregard installing iTunes 3. After that, iTunes disappeared from the Applications folder. I ran the CD again so that I'd still have iTunes before i get to completely download iTunes 4. It successfully installed iTunes 3 . Then I finished downloading iTunes 4, opened it, then the error message. Software Update won't allow updates for iTunes either. What now?

Please help!

[Edited on 3-21-2005 by Ron]

[tdbur]

the reason you can't install is because the itunes helper is running in the background.

type into terminal ps -aux | grep -i itunes

then two entries should show up.. one in /Application... blah blah that's the one you want.

take note of the first number on the left side (right after your computer name)

type kill -9 NUMBER

then you should be able to install itunes without any problems.

[peter_ob]

Do a search on the main hardrive for 'iTunes' and delete the files that you find. In the receipts folder you'll find itunes.pkg. Delete this as well. Re-install iTunes 4 and say a little prayer.

[Ron]

Thanks for the speedy replies!

I did the search thing and deleted the said files and it worked great!

Yey! Thank you! Thank you! Thank you!

[peter_ob]

Glad to have helped.

[Edited on 3-21-2005 by peter_ob]