Globe Business Center's lousy tech support for iPhone 3G

[perry1061]

Just got this 16gb iPhone 3g last week,my problem is I cannot surf the net using Globe's Edge or 3g signal,I brought it the nearest to the Globe business center here in SM Fairview,so I then ask what happen? Why can't i surf the net even though I had an Edge & 3G signal,the lady said,she didn't know,so the usual mambo jambo,she make a report on my problem & gave me a reference number & check my net connection after 3 working days.

[ailes]

does this happened even after purchasing the iPhone?

[ricpac]

That just sucks! That's just how they are as I get that same BS when I call the Globelines hotline when I experience some downtime with the Internet at home.

[ailes]

@ricpac

what's the issue?

[ricpac]

@ricpac

what's the issue?

It's not iPhone-related though. Watch out for that PM

[gummyavenger]

Is it prepaid? If so, check Settings -> General -> Profiles and see if you have a Globe profile there. If you don't even have a profile menu, then your phone hasn't been configured for internet. I don't know if it's allowed to post it here, but there is an official Globe URL you can visit to install the internet settings profile.

Also, I had a problem where the profile was installed, but I still couldn't browse for more than a few seconds. I brought it into Globe and they were very helpful. When he saw I had the profile installed, he went to Settings -> General -> Reset -> Network Settings. Somehow that fixed it. It's worth a shot.

[chetiboy]

globe's "technical support" ain't so technical at all apparently.
i hate that when that happens.

fufufufu
i can feel ur frustration

[loko__loko]

globe's postpaid and prepaid has different apn's

postpaid - interent.globe.com.ph
prepaid - http.globe.com.ph

the postpaid apn is already pre installed on the iphone... i guess u have to update the network setting when u plug it on your itunes for the prepaid OR u need to use iphone to go to globe's website via 802.11 to configure

[Shinrai]

What I did was ask them the how to or failing that a copy of the how to guide they themselves use. In the end, they just gave me a photocopy of the guide on how to activate prepaid 3G browsing. Very informative and maybe you can ask for that. It also has guides on using Wiz and myServices

[LeoMarley]

this might be the reason why i can't use our home wifi. i can connect to the network but i can't browse the internet. anybody else experience this?