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Cracked Speck Case

This is a discussion on Cracked Speck Case within the Other hardware discussions forums, part of the Hardware MUG - Troubleshooting and Discussion category; My less than a year Speck See Thru Satin Case for MBA 11 developed several cracks on the top and ...

  1. #1
    Mac User driodoco_julius's Avatar
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    Default Cracked Speck Case

    My less than a year Speck See Thru Satin Case for MBA 11 developed several cracks on the top and bottom case. Locks on the bottom case also chipped off. I sent an email inquiry to speck's customer service for warranty. They told me to air mail the old case and it will be replaced for free. After 2 weeks, they emailed me today that the replacement case will be sent out tomorrow

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    Apple Genius 650h2's Avatar
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    Default Re: Cracked Speck Case

    were you required to send proof of purchase, I have a similar one with the locking clips chipped
    TIA
    Data Transmission Solution Provider Fiber Optic, copper, Wireless, PC-based PBX telephone system, IP cam security system, Distributed Video system
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    Mac Addict natsgo's Avatar
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    Default

    Be prepared to pay for customs taxes if the case is sent via FedEx.



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    Mac User driodoco_julius's Avatar
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    Default Re: Cracked Speck Case

    Only a photocopy of he receipt

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    Mac User driodoco_julius's Avatar
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    Default Re: Cracked Speck Case

    Quote Originally Posted by natsgo View Post
    Be prepared to pay for customs taxes if the case is sent via FedEx.


    Really even if its a replacement case only?? How kuch will they charge me?

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    Mac Addict natsgo's Avatar
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    Default Re: Cracked Speck Case

    Quote Originally Posted by driodoco_julius View Post
    Really even if its a replacement case only?? How kuch will they charge me?
    Yes. Even if the CI indicates a value of USD1.
    Had my Speck Candyshell for iPad replaced before and got a call from Fedex that the customs charge is PhP2,200+
    I explained to them that it was a replacement unit but they insisted that it was Customs' call. I told them that they can just keep the iPad case.

    Fedex later agreed to lower the charges to PhP600. Sheesh.

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    Mac User driodoco_julius's Avatar
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    Default Re: Cracked Speck Case

    Quote Originally Posted by natsgo View Post
    Yes. Even if the CI indicates a value of USD1.
    Had my Speck Candyshell for iPad replaced before and got a call from Fedex that the customs charge is PhP2,200+
    I explained to them that it was a replacement unit but they insisted that it was Customs' call. I told them that they can just keep the iPad case.

    Fedex later agreed to lower the charges to PhP600. Sheesh.
    Sir what would you recommend? Speck emailed me that they will b shipping it out tomorrow. Is it okay if i suggest that they just jend it using USPS??

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    Mac Addict natsgo's Avatar
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    Default Re: Cracked Speck Case

    Quote Originally Posted by driodoco_julius View Post
    Sir what would you recommend? Speck emailed me that they will b shipping it out tomorrow. Is it okay if i suggest that they just jend it using USPS??
    If they send via USPS, you will have to pick it up at your local post office. There is also a Customs Officer there that will assess the item for applicable taxes.

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    Mac User driodoco_julius's Avatar
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    Default Re: Cracked Speck Case

    But is it possible that to request that to speck? Deeply saddened by this issue

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    Mac Addict natsgo's Avatar
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    Default Re: Cracked Speck Case

    Quote Originally Posted by driodoco_julius View Post
    But is it possible that to request that to speck? Deeply saddened by this issue
    You can try to ask Speck.





 
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