MERGED: MacBook Repair Extension Program for Hard Drive Issues

[bhoyetjumpay]

Apple has determined that a very small percentage of hard drives that were used in MacBook systems, sold between approximately May 2006 and December 2007, may fail under certain conditions.

If your MacBook was purchased in the date range listed above and shows a flashing question mark on the screen, please take it to Apple or an Apple Authorized Service Provider and they will examine the hard drive to confirm if it is eligible for a replacement, free of charge, under this program.

Note: If your MacBook is not experiencing the symptom listed above, you do not have to contact Apple or any Apple Authorized Service Provider. As always, Apple recommends that you back up your data. Learn more.

Identifying Affected MacBook Systems
Symptom
A flashing question mark appears on screen when the MacBook is turned on.

Affected MacBook models
13-inch black and white MacBook models with the following processor speeds and hard drive capacities:

Processor speed - 1.83GHz, 2GHz, or 2.16GHz
Hard drive capacity - 60GB, 80GB, 100GB, 120GB, or 160GB

Next Steps
If your MacBook exhibits the flashing question mark symptom and matches the affected model descriptions above, the hard drive needs to be examined.

Please take your MacBook to the Apple representative most convenient for you:

Apple Authorized Service Provider - Find one here.
Apple Retail Store - Set up an appointment with a Genius.
If Apple or an Apple Authorized Service Provider confirms that your hard drive is affected, Apple will replace it with a new hard drive. You will need to have the original OS installation discs that were shipped with your product in order to re-install your operating system, other applications, and any backed up data.

If you need assistance finding the best service option in your area, you may contact Apple Technical Support for more information.

Additional Information
Some customers may have paid for out of warranty repairs that qualify under this program. Apple will contact affected customers (where contact information is available) with details on the reimbursement process. If you believe that you paid for a repair covered by this program and you have not been contacted, you may contact Apple Technical Support.

This worldwide Apple program does not extend the standard warranty coverage of the MacBook.

This program covers affected MacBook models for 3 years from their original date of purchase or until August 15, 2010 whichever provides longer coverage. Apple will continue to evaluate the repair data and will provide further repair extensions if needed.


http://www.apple.com/support/macbook...pairextension/

[bigticket]

will local authorized resellers, like powermac center, honor this? i had this problem before and had to replace my hard drive.

[dakilang_waiter]

will local authorized resellers, like powermac center, honor this? i had this problem before and had to replace my hard drive.

AFAIK, if your MacBook is eligible for this program and you previously had your unit fixed due to the said problem, you can have your repair expense reimbursed by Apple.

[soloworx]

Allow me to reproduce here the February 15, 2010 announcement of Apple regarding replacement of failed hard drives in certain MacBook models.

Apple has determined that a very small percentage of hard drives that were used in MacBook systems, sold between approximately May 2006 and December 2007, may fail under certain conditions.
If your MacBook was purchased in the date range listed above and shows a flashing question mark on the screen, please take it to Apple or an Apple Authorized Service Provider and they will examine the hard drive to confirm if it is eligible for a replacement, free of charge, under this program.
Note: If your MacBook is not experiencing the symptom listed above, you do not have to contact Apple or any Apple Authorized Service Provider. As always, Apple recommends that you back up your data. Learn more.
Identifying Affected MacBook Systems


Symptom

A flashing question mark appears on screen when the MacBook is turned on.
Affected MacBook models

13-inch black and white MacBook models with the following processor speeds and hard drive capacities:

• Processor speed - 1.83GHz, 2GHz, or 2.16GHz
• Hard drive capacity - 60GB, 80GB, 100GB, 120GB, or 160GB

Next Steps


If your MacBook exhibits the flashing question mark symptom and matches the affected model descriptions above, the hard drive needs to be examined.
Please take your MacBook to the Apple representative most convenient for you:

• Apple Authorized Service Provider - Find one here.
• Apple Retail Store - Set up an appointment with a Genius.

If Apple or an Apple Authorized Service Provider confirms that your hard drive is affected, Apple will replace it with a new hard drive. You will need to have the original OS installation discs that were shipped with your product in order to re-install your operating system, other applications, and any backed up data.
If you need assistance finding the best service option in your area, you may contact Apple Technical Support for more information.
Additional Information


Some customers may have paid for out of warranty repairs that qualify under this program. Apple will contact affected customers (where contact information is available) with details on the reimbursement process. If you believe that you paid for a repair covered by this program and you have not been contacted, you may contact Apple Technical Support.


This worldwide Apple program does not extend the standard warranty coverage of the MacBook.


This program covers affected MacBook models for 3 years from their original date of purchase or until August 15, 2010 whichever provides longer coverage. Apple will continue to evaluate the repair data and will provide further repair extensions if needed.

The full article is this link. Please note carefully the last section where it states that those who have actually replaced their hard drives MAY be eligible for reimbursement. Please click on the link therein for further info.

[bhoyetjumpay]

hi, soloworx, please merge my thread to your thread. the section macnewcenter is more appropriate on this topic

thanks

MERGED: MacBook Repair Extension Program for Hard Drive Issues

[bad_boy]

Hmph. I guess this is what happened to my old Blackbook. Ah well, SSD for me from now on

[mig]

AFAIK, if your MacBook is eligible for this program and you previously had your unit fixed due to the said problem, you can have your repair expense reimbursed by Apple.

Repair expense will only be reimbursed if the hard drive was purchased through the service center though.

[purpledge]

hey! this is exactly what i was experiencing with my black macbook!!! i'll print this out... hopefully senco link will take care of this... i had to shell out for a 160 GB hdd... the stock HDD was 60 gig... i wonder what's gonna happen here....

[h.chua]

Oh no. I've had this problem before and had to replace it twice, but not through Apple. I bought an HD from outside and just had them install it. I wonder if they can reimburse.

[johannes]

Threads merged.

Good luck to those covered by this program.