I visited 2 Globe business centers to know if they can fix my iPhone 3G because my sim tray is not popping out anymore when you use the sim ejector tool that came with the iPhone 3G box. All of them told me that when it comes to hardware problems, PowerMAC centers should take care of it and when I go to PowerMAC centers, they told me that they don't repair iPhone 3G's because according to them (PowerMAC Greenbelt), Globe is the one that should take care of it and not them since it's their product. I did went to PowerMAC Megamall and they told me the same thing. Is there really a 1 year warranty as stated in their website?

"For any iPhone defect, the subscriber may return the iPhone together with offical receipt, and/or other documents supporting the transaction (i.e the form which contains the iPhone model and IMEI number) which the subscriber signed upon receipt of the iPhone for evaluation and assessment to any Globe Business Center within the Warranty Period."

http://www.iphone3g.globe.com.ph/i/i?id=2256651#warranty

Globe Telecom should honor the unit for repairs and replacement... you shld visit their globe center and ask them to read and understand what's stated on their website.

go there with a printout of the warranty from globe itself, highlight it and speak to the manager.
always bring all your documentation, receipts, etc.

hope that resolves your issue.

let us know what happens! ugh, i hate what you're going through! it makes me sad and angry at the same time :( huhuhu

Globe Telecom should honor the unit for repairs and replacement... you shld visit their globe center and ask them to read and understand what's stated on their website.
I did but they keep on referring me to PowerMAC. :(

go there with a printout of the warranty from globe itself, highlight it and speak to the manager.
always bring all your documentation, receipts, etc.

hope that resolves your issue.

let us know what happens! ugh, i hate what you're going through! it makes me sad and angry at the same time :( huhuhu
Everytime I go to Globe business centers, I always have all the documentation they need as stated in their website even the complete iPhone package.

Ah Globe... you make a deal with the devil and you get burned.

Ah Globe... you make a deal with the devil and you get burned. I'm baffled why Globe would refer you to PowerMac. They don't even sell the iPhone 3G.

The even funnier thing is that they would refer "hardware problems" to PowerMac like they are able to solve software problems. That's a laugh.
In fact they do according to PowerMAC Greenbelt. They sell prepaid iPhone 3Gs with Globe sims. I'm thinking of selling it na lang at a very low price and buy a prepaid instead using the plan I purchased. I'm an OC kasi at my fave gadgets.

i'm sure you can speak to a customer care representative over the phone. (211)
they could refer you to the right globe business center, some business center that won't refer you somewhere else and knows what they're talking about.

i really hope you can get it worked out huhuhu

i'm sure you can speak to a customer care representative over the phone. (211)
they could refer you to the right globe business center, some business center that won't refer you somewhere else and knows what they're talking about.

i really hope you can get it worked out huhuhu
Did that too before going to any Globe Business Center. They always tell me to visit the nearest Globe Business Center and have my phone fixed there.

sir, meron po yan. i just had my phone checked. baka nagkataon lang na kulang sa orientation sa iPhone policy yun personnel na nakausap nyo :)

That just sucks! I hope you'll get the help you deserve. Please keep us posted.

here we go again, denial of service and honoring of warranty,
pa DTI mo sina and sue them, you might get a reward, hehe!

Apple should not choose Globe to carry their products, masisira lang sila sa mga testimonials on service, another choice is PowerMac then same same lang, Denial mode lagi.

they don't understand why many prefer Apple products is mainly because of the great after service they provide?

may be before launching iPhone in Phil, it has survey that its a fashion to provide services like this in the Phil, thats why a great service center was KILLED just before iPhone was launched. para warranty won't come easy.

hehe! personal point of view lang, nothing against anyone, I just hope Apple service is same as before or what's the use of Apple Care if everytime you need to claim warranty, you be scare that you will be deny of claim due to some unreasonable reasons.

sir, meron po yan. i just had my phone checked. baka nagkataon lang na kulang sa orientation sa iPhone policy yun personnel na nakausap nyo :)
What branch sir? :)

here we go again, denial of service and honoring of warranty,
pa DTI mo sina and sue them, you might get a reward, hehe!

Apple should not choose Globe to carry their products, masisira lang sila sa mga testimonials on service, another choice is PowerMac then same same lang, Denial mode lagi.

they don't understand why many prefer Apple products is mainly because of the great after service they provide?

may be before launching iPhone in Phil, it has survey that its a fashion to provide services like this in the Phil, thats why a great service center was KILLED just before iPhone was launched. para warranty won't come easy.

hehe! personal point of view lang, nothing against anyone, I just hope Apple service is same as before or what's the use of Apple Care if everytime you need to claim warranty, you be scare that you will be deny of claim due to some unreasonable reasons.
Thanks DON2003. I feel the same way. Apple is known for their excellent service as stated in their websites and loyal customers. I just want to simply know from Globe how will they honor their warranty, if they'll replace my unit and for how long. That's it. If it will take as long as 1 month just to repair or replace it, never mind it na lang. I use two Globe sims because I'm a new postpaid suscriber and I'm still in the process of adjusting to my new number.

If my memory serves me right, when my girlfriend got her iPhone (from Globe Gateway Mall, Cubao) last August, we were told that the 1 Year Apple Warranty for the 3G does not cover repairs nor do they offer repair services (both Apple and Globe) as of this time (not sure if this has been updated though). The person who assisted us also mentioned that if there was a problem with the iPhone as long as it is a factory default and not initiated by the user, is eligible to be replaced with another unit.

I don't think warranty would be a problem...The iPhone should be covered by Apple Care..I can't understand why authorized apple repair centers would not honor an iPhone under warranty..It is not a gray unit so this should not be a problem..Personally, my USB charger got busted 5 minutes after I charged my unit and Globe Sta. Mesa replaced the charger. In fact, they delivered the unit to my clinic pa. So, at least, my initial attempt to claim warranty was ok.

If my memory serves me right, when my girlfriend got her iPhone (from Globe Gateway Mall, Cubao) last August, we were told that the 1 Year Apple Warranty for the 3G does not cover repairs nor do they offer repair services (both Apple and Globe) as of this time (not sure if this has been updated though). The person who assisted us also mentioned that if there was a problem with the iPhone as long as it is a factory default and not initiated by the user, is eligible to be replaced with another unit.
If that's true, what's the coverage of their warranty?

actually... they dont service, they only replace... so "small" problems like that will be hard to call... 

That sucks. :mad:

actually... they dont service, they only replace... so "small" problems like that will be hard to call...

Yes, I remember the CSR at Globe Tri informing me that's how they would handle warranty claims for the iPhone 3g: replacement (new or I supposed refurbished, eventually) not repair.

That's how Palm handles warranty claims also.

Perhaps you can write a complaint to Apple directly. I certainly hope something can be done to resolve your situation.

When I got my iPhone from globe (Glorietta) They specifically told me that all warranty service would be through Globe and not Apple service centers. I'm sure they would be obligated to follow the same service standards that Apple demands of their other service providers. Aside from complaining to globe maybe you can also call Apple Asia Pacific to bring their attention to your situation.

reading this thread, its weird because globe gives different versions of their warranty, personally, when i asked the globe center where i got my iphone, they told me that for the seven-day replacement i can check up with them in case my unit is deffective, but for the full one year warranty, apple service centers will take over

when apple made a press release regarding the Iphone 3G partnership with globe, they included contact details of an Apple Inc VP for Asia-Pacific I think or some person with authority. Maybe you can personally e-mail them and complain :D So Apple can penalize them in some way. :)

yes, just like in the case of Ynzal " IMMEDIATE TERMINATION OF RESELLERSHIP"

Lets see what globe will do this time.....

IMMEDIATE RESTRUCTURING OF BILLING AND DATA SERVICES. :)) and limited amount of iphone shipments.

Will do all of those suggestions. I just hope Globe will replace my unit and it won't take long i.e about a month or so...

Do you think their techs were trained for fixing hardware problems? I doubt it. Actually I'd rather trust PowerMac on fixing any hardware problems.

Just like Nokia, Eventhough the units are from Globe, I always go straight to Nokia Centers to fix whatever probs I have on the Phone.

Hah! Globe, they give one of the WORST customer service and their personnel are not well-trained as well as not well informed.

was your iphone delivered to you or did you picked it up at the nearest Globe Center? If it's the latter, i suggest you return your iPhone there and, not ask, DEMAND that they should check your gadget.

they're(Globe) really great in advertising and getting their products sold. But the after-sales accomodation they give their client is simply one of the WORST.

it's probably just the individuals working for Globe who are too lazy to do their job or simply just don't know what to do.

Hah! Globe, they give one of the WORST customer service and their personnel are not well-trained as well as not well informed.

was your iphone delivered to you or did you picked it up at the nearest Globe Center? If it's the latter, i suggest you return your iPhone there and, not ask, DEMAND that they should check your gadget.

they're(Globe) really great in advertising and getting their products sold. But the after-sales accomodation they give their client is simply one of the WORST.
I got it straight from the launch in Makati. :(

Do you think their techs were trained for fixing hardware problems? I doubt it. Actually I'd rather trust PowerMac on fixing any hardware problems.

Just like Nokia, Eventhough the units are from Globe, I always go straight to Nokia Centers to fix whatever probs I have on the Phone.
Actually, I don't trust them either because they simply don't understand the products their selling especially iPhone 3G which is really quite new to them. If within this month I don't get any clarification from Globe on what they'll do on my phone, I'll just repair it on my own with the use of the internet or just ignore the defect and live with it na lang. :(

another GLOBE WORST customer service!!!

folks, bear in mind that the iphone and the arrangements with apple (which is anal about its relationships with its partners) is also a new thing for globe. i was told by globe execs at the launch that globe, not apple, will handle all warranty issues. i'm going to take them up on that if and when my iphone malfunctions. i don't care if they fix it in-house or (as i suspect) they'll simply replace it with a new or refurbished unit, as palm does for treos. don't bother bringing your iphones to powermac, etc.--they'e not trained nor are they authorized to fix iphones. and remember that only globe iphones are warrantied in the philippines; if you have a US or HK unit, you'll have to send them back there for warranty repairs, most likely with proof of purchase.

hi, i agree with penmanila. warranty is handled by globe. just present your receipt. in any case that the sales personnel who attended to you, insist on talking to the manager. i would have done this if i was in that position, where the personnel is unaware of the product.

ei remember, they are not just handling iPhones, they also have nokias, SEs, etc....

jaytrixz: I suggest you write to apple directly since globe and powermac have been passing you around. This way apple is notified of the problem we have here. The Ynzal incident proves that apple, in some cases, can step in to resolve a problem. Im sure Apple wouldnt treat Globe as harshly as it did Ynzal, but at least, perhaps, apple and globe would coordinate regarding warranty service here. This is something that Globe must provide considering that they are selling iphones like hotcakes nowadays.

folks, bear in mind that the iphone and the arrangements with apple (which is anal about its relationships with its partners) is also a new thing for globe. i was told by globe execs at the launch that globe, not apple, will handle all warranty issues. i'm going to take them up on that if and when my iphone malfunctions. i don't care if they fix it in-house or (as i suspect) they'll simply replace it with a new or refurbished unit, as palm does for treos. don't bother bringing your iphones to powermac, etc.--they'e not trained nor are they authorized to fix iphones. and remember that only globe iphones are warrantied in the philippines; if you have a US or HK unit, you'll have to send them back there for warranty repairs, most likely with proof of purchase.
I got mine directly from the launch of the phone last August 22, 2008. Fell in line for 4 hours because I got in line at around 6:00pm. Did this just to have an official iPhone 3G which I believed will guarantee me a 1 year warranty if ever the phone will get damaged or something. All I want is for Globe to repair/replace my phone since I unintenionally damaged the sim tray. I swap my previous sim to the new postpaid one because I'm a new Globe postpaid subscriber and I have some of my contacts still reaching me with my old number (eventhough I told them I changed numbers). I'll try to go to other Globe business centers again to try my luck and hopefully get a clarification on how they'll deal with my problem.

^^^ sir ask ko lang if you don't mind, how did the sim tray get damaged?

^^^ sir ask ko lang if you don't mind, how did the sim tray get damaged?
I have my phone gmasked with the sim tray covered with gmask film. I had it gmasked on day 8. When I tried to open it using the sim ejector tool, I heard a loud snap and that's when I realized that the film was blocking the sim tray. I immediately removed the film that's blocking the sim tray and tried opening it again but to no avail. That's the whole story. I know I'm the one who messed it up but I know that Globe still has a responsibility of repairing/replacing it knowing that it's under warranty.

It is purely your fault. I doubt that qualifies as a defect.You applied unnecessary force because of the non-Globe applied skin. I really don't see how that becomes Globe's liability. As far as I know, even for the iPod Touch, units with protective masks void the warranty because of the use of preparation fluids.

It is purely your fault. I doubt that qualifies as a defect.You applied unnecessary force because of the non-Globe applied skin. I really don't see how that becomes Globe's liability. As far as I know, even for the iPod Touch, units with protective masks void the warranty because of the use of preparation fluids.

With all due respect, I am inclined to agree with mad mac. User-inflicted damage (e.g., such as dropping an iphone, camera, or whatever), whether intentional or unintentional, is rarely covered by warranty. One can hope (but not necessarily demand) for some consideration, however.

With all due respect, I am inclined to agree with mad mac. User-inflicted damage (e.g., such as dropping an iphone, camera, or whatever), whether intentional or unintentional, is rarely covered by warranty. One can hope (but not necessarily demand) for some consideration, however.
What's the coverage of their warranty hardware-wise? :)

If I remember correctly, it's written on a piece of paper that comes with the iPhone 3g. I don't have the box of my iPhone 3g right now, though... wait let me see...

From the iPhone Service FAQ (http://www.apple.com/support/iphone/service/faq/#warranty4):


What is not covered under my warranty?
Apple's Limited Warranty for iPhone excludes coverage for damage resulting from accident, disassembly, unauthorized service and unauthorized modifications. Please review the warranty for further details.
An iPhone that has failed due to damage resulting from accident, disassembly, unauthorized service, or unauthorized modifications is not eligible for warranty service, however, your iPhone may be eligible for Out-of-Warranty (OOW) Service if the damage is repairable.

An iPhone that has failed due to liquid damage or catastrophic damage where the iPhone has been disassembled into multiple pieces is not repairable or eligible for service.



In cases like these, one's recourse is the so-called OOW or Out of Warranty Service, at one's expense.

Funny thing is, I had an old iPod Touch that I accidentally dropped and as a result, wouldn't function properly (music was garbled and random restarts).

I brought it to Power Mac and they replaced it, no questions asked, despite the fact that it was obviously dropped due to a very visible dent and large scratches on a corner, not to mention the earphone jack was visibly damaged. I didn't even pay a single cent even if I bought my unit from Singapore.

Funny thing is, I had an old iPod Touch that I accidentally dropped and as a result, wouldn't function properly (music was garbled and random restarts).

I brought it to Power Mac and they replaced it, no questions asked, despite the fact that it was obviously dropped due to a very visible dent and large scratches on a corner, not to mention the earphone jack was visibly damaged. I didn't even pay a single cent even if I bought my unit from Singapore.

That's good. It's really their prerogative to determine whether or not to consider an item under warranty. That's why I said, one can hope for their consideration, or their goodwill.

When I got "the call" from the Globe CSR that my unit will be delivered finally on Monday (Sept. 22), she mentioned the warranty coverage.

The CSR said at first that service coverage is one year, and if a defect is found within 7 days of delivery, then it may be replaced. I asked what if the unit becomes defective through regular use, through no mishandling, after the seven days have lapsed, and is deemed unrepairable, will it be replaced by a new unit? She said it would be best to ask that question from the business center since they (CSR) are not equipped to provide the proper answer at this time.

If I remember correctly, it's written on a piece of paper that comes with the iPhone 3g. I don't have the box of my iPhone 3g right now, though... wait let me see...

From the iPhone Service FAQ (http://www.apple.com/support/iphone/service/faq/#warranty4):


What is not covered under my warranty?
Apple's Limited Warranty for iPhone excludes coverage for damage resulting from accident, disassembly, unauthorized service and unauthorized modifications. Please review the warranty for further details.
An iPhone that has failed due to damage resulting from accident, disassembly, unauthorized service, or unauthorized modifications is not eligible for warranty service, however, your iPhone may be eligible for Out-of-Warranty (OOW) Service if the damage is repairable.

An iPhone that has failed due to liquid damage or catastrophic damage where the iPhone has been disassembled into multiple pieces is not repairable or eligible for service.



In cases like these, one's recourse is the so-called OOW or Out of Warranty Service, at one's expense.
Considering this, I can't hope for a warranty anymore since I used gmask supposedly to protect my phone. Also it happened accidentally and based from what I have researched in the web for weeks now, it can't be repaired. My only choice is to sell it (if I badly want a flawless sim tray) or live with it until the new iPhone (iPhone Video maybe..) will be released. The phone is still working except for that sim tray which I just manually pull out using a modified paperclip.

To those who also have this kind of problem with their 3Gs, please update us on how Globe has handled your situation. :)

I have a question guys. A friend of mine bought a Globe-locked iPhone 3G (not 3GS) in greenhills. He didn't have it open-lined, it's still Globe-locked, but of course, the receipt he has is the one issued by the Greenhills Stall. He checked the Serial Number as well as the unit and it's really one issued by Globe.

How will he go about claiming the warranty? His battery performance has begun to decline sharply and he has until January 2010 as per the warranty check we did using Apple's website. Will Globe still honor the warranty if he can't show a receipt?

I have a question guys. A friend of mine bought a Globe-locked iPhone 3G (not 3GS) in greenhills. He didn't have it open-lined, it's still Globe-locked, but of course, the receipt he has is the one issued by the Greenhills Stall. He checked the Serial Number as well as the unit and it's really one issued by Globe.

How will he go about claiming the warranty? His battery performance has begun to decline sharply and he has until January 2010 as per the warranty check we did using Apple's website. Will Globe still honor the warranty if he can't show a receipt?

i read from somewhere in the other threads, if you are going to claim for warranty, the original globe receipt should be presented to globe, together with the identification of the person that bought the phone.

For your battery performance, try some charging solutions that are posted (in other threads, just search for it) As a gist, try to fully discharge the bat, then do the charging overnight (that is not to pull the plug as soon as its charged)...

Also another factor of battery decline would be "3rd party apps". Sorry, but could not speak of it further.

Gudluck though with inquiring with globe ;)

So even if the Apple website says it has warranty, Globe will not honor it?

So even if the Apple website says it has warranty, Globe will not honor it?

yup!that's the idea... and i think it's their policy in bringing the official receipt and the "real" owner...

Oh well, I'll see what happens when my friend goes to Globe.

Was the unit already running OS 3.0? or did your friend upgrade the software after purchase?

He could be encountering the same battery drain problem everyone had after upgrading the software.

I surrendered my newly purchased iPhone to Globe Eastwood, without any initial diagnosis. After two days, they called me, claiming that my iPhone was WATER DAMAGED. My phone hasn't gotten wet, or in any water incident alike or whatsoever. They want me to pay for the repair charge for almost ₱12,000, otherwise they will replace the unit for an amount of ₱34,000 (price of a new unit). This is insane! I am so exasperated! I have only used it for almost 2 months. What shall I do? Whom to go, and escalate this problem?