Sharing a bad after sales service experience I recently had with PowerMac Center. I bought a 13" MBP last December just before Christmas. A few days later I found very noticeable light leaks on the 4 edges of my screen: It is clearly visible when watching video in a dark environment, and also visible on the start up screen. Since still within the warranty, went back to PowerMac Center SM Megamall to have it exchanged or repaired. After finally being able to speak to their technician, and run diagnostics, their findings were I had a cosemtic issue which means does not affect the performance of the machine therefore not covered by warranty. Advice was to call Apple which was pointless as well. I've listed down the steps and process it took to finally have my unit repaired by Senco: Dec 20, 2016 - purchased MBP noticed light leak a few days after Jan 4, 2017 - went to PowerMac Center SM Megamall, que too long was advised to come during opening hours for faster wait. no online appointment offered in website Jan 5, 2017 - waited 2 hours in line - service technician ran diagnostics, found no issue. labled my problem cosmetic meaning does not affect performance of machine and not covered by warranty - recommended me to call Apple service Jan 6, 2017 - called Apple service hotline, ran remote video card refresh did not work - recommended me to get second opinion at ifix - went to ifix, ran diagnotics again, no hardware problem. acknowledged light leak and again labeled it cosmetic problem - called Apple service hotline to give update. Told me they called PowerMac center to look into my issue and to bring in my laptop again to the store - waited another hour to get my machine. after checking in laptop, told me they will get back to me in 3-5 working days Jan 12, 2017 - no call from PowerMac, had to contact them myself for a follow up, said they are awaiting directions from Apple and that I should call Apple to expedite things - support chat with Apple said to expect call back. no call back received Jan 16, 2017 - called Apple support to follow up, was directed to a product specialist. told me that the light leak is within paramaters. recommended me to take my machine from the PowerMac store to run calibration. was also told that if repaired, could run into same problem - asked around different groups for leads on solutions, was recommended Senco for good service Jan 20, 2017 - sent in my unit to Senco Link in Makati, was diagnosed and acknowledged light leaks in screen, assured will repair under warranty Jan 24, 2017 - 2 working days after, got a call from Senco that unit is repaired and ready for pick up Jan 25, 2017 - picked up and no problem What I learned here is to thoroughly check the unit upon purchase to save you the time and hassle of repair. Anybody else have similar experiences? How did you solve them? And if someone knows the owners of PowerMac, please share this story with them so they can improve their service.